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Home Port: Welcome to Old Weather => Technical Support => Topic started by: ebf on July 31, 2012, 09:18:09 pm

Title: Interface/Browser issues
Post by: ebf on July 31, 2012, 09:18:09 pm
Please use this thread to ask questions of us regarding all browser issues.

If you are finding the entry box magnifier is not working on your IE8 or IE9 browser, you have found a chronic problem - OW and IE are allergic to each other.  We recommend using Chrome or Firefox, and Safari also works.

IE9 had its design finished and was released well after OW went online, and they fixed some security problems with IE8.  Our software engineers didn't know what Microsoft was planning, and Microsoft didn't ask what we'd need.  And they do not get along well at all.  Firefox and Chrome can both be downloaded for free, and they do not conflict with IE or Office.  Firefox used to give us dropdown boxes for all our fields, so we can sometimes do less typing for repetitious entries (and we hope to restore that.)  Chrome is the only browser that compensates for contrast on log pages that are over-exposed, hard to read because they look bleached white.  (Not as effective when the printed form is good but the written ink has faded.)

I was one of the folk who dislike putting 2 of any major program on my computer for fear of conflicts.  Both Chrome and Firefly pleasantly surprised me, they went on easily and have never given any trouble at all.  I've come to strongly prefer them to IE8 or IE9.

Sometimes the magnifier gets so small it is useless and the gray rectangles for previous recordings obscure the information.
Title: Re: Interface issues Phase 3
Post by: Randi on July 31, 2012, 09:21:56 pm
Sometimes the magnifier gets so small it is useless and the gray rectangles for previous recordings obscure the information.
That usually happens when you accidentally drag the cursor while clicking.

Just use Click+Drag to draw the size box you want (as in attachment).
Title: Re: Interface issues Phase 3
Post by: Caro on July 31, 2012, 09:59:44 pm
Hi ebf and welcome to the forum.

If the magnifier window has collapsed to a small box, try closing the entry box and creating a new one.

As Randi says, you can create a different-size window by using click+drag.
First, click on the log page, drag a box to the size and shape you like, then let go your mouse/touch pad button.
A complete entry box will appear with all the tabs attached. All you need to do is draw the box.

You need to click a clear area (away from the grey rectangles) of the page to open a new entry box.
You can then drag your new entry box to the area you want to look at.
The grey markers will not be visible in your magnifier window and so will not obscure the data on the page.

Once you have created a new size of entry box, every new box that you open on that page will be the same size.
Unless you change the size again.  :D

I hope this helps.

Title: Re: Interface issues Phase 3
Post by: AvastMH on August 04, 2012, 11:55:50 am
I'm really sorry to say that I feel like throwing my toys out of the pram just now  >:( ...I've just posted a page in a mess because of repeatedly trying to edit a box - which wouldn't take a correction. I'm just going to try another page...but I needed to get my crossness off my chest first. I can't believe we're trying to use something like this.  >:(
Title: Re: Interface issues Phase 3
Post by: Randi on August 04, 2012, 01:14:29 pm
 :-*
Title: Re: Interface issues Phase 3
Post by: AvastMH on August 04, 2012, 01:20:38 pm
Awww - thanks randi!  :)
Title: Re: Interface issues Phase 3
Post by: Randi on August 04, 2012, 01:26:14 pm
Can you describe the problem in a bit more detail? ;)
Is it repeatable?
Title: Re: Interface issues Phase 3
Post by: Craig on August 04, 2012, 01:40:16 pm
I'm really sorry to say that I feel like throwing my toys out of the pram just now  >:( ...I've just posted a page in a mess because of repeatedly trying to edit a box - which wouldn't take a correction. I'm just going to try another page...but I needed to get my crossness off my chest first. I can't believe we're trying to use something like this.  >:(

I felt the same way the other day. It's going better now but editing can be risky. My problem is always the rogue window. If you don't catch it right away it causes havoc. They know about this problem but I am guessing the programmer is on vacation. Take a deep breath and kick your computer until you feel better.
Title: Re: Interface issues Phase 3
Post by: AvastMH on August 04, 2012, 01:50:16 pm
Well it's repeatable for sure - I took those screen shots on the second page I attempted today.  I've done a few other pages and  those temps seemed to follow sequence so I felt confident in my transcription. It didn't even go through my mind to check that they were described correctly in that check list - doh!  :-\

I was just about to post a page when I spotted that one temp was clearly wrong (the logkeeper kept on over-writing numbers as you've probably noticed!) so I went to edit the entry. That's when I realised that the check list descriptions were out of order. I corrected the entry and closed the box using the OK button...but nothing changed in the checklist line. It was only after a couple of attempts that I noticed several new checklist entries at the bottom of the list, caused by me trying to close the entries box. In the end I blew its brain up, and the whole thing stalled Firefox completely. I solved this by going for God's Sovereign Remedy - a cup of tea. When I got back it had closed the page and moved onto another one.

I'll keep going and see if any other bits replicate themselves. Wish the checklist descriptors could be in the right order though (sob!).  :-\

Thanks again,
Ava
Title: Re: Interface issues Phase 3
Post by: Randi on August 04, 2012, 01:52:47 pm
Screen shots?
Are you talking about the "check list" on the right under Map and Timeline?
THAT IS GARBAGE --- IGNORE IT.

I check each line before I click OK - I am a rotten typist!
Title: Re: Interface issues Phase 3
Post by: AvastMH on August 04, 2012, 01:56:23 pm

I felt the same way the other day. It's going better now but editing can be risky. My problem is always the rogue window. If you don't catch it right away it causes havoc. They know about this problem but I am guessing the programmer is on vacation. Take a deep breath and kick your computer until you feel better.

Thanks Gastcra!  I know I need to stick with it - just work a lot slower given the repair problems. One thing is for sure - the rogue windows needn't bother putting in a letter to Santa this year.  ;)
Title: Re: Interface issues Phase 3
Post by: Randi on August 04, 2012, 02:01:22 pm
I did a bit of experimenting.
My corrections did not show up on the check list, but when I reopened the edit box, they were there.
Title: Re: Interface issues Phase 3
Post by: Randi on August 04, 2012, 02:04:17 pm

I felt the same way the other day. It's going better now but editing can be risky. My problem is always the rogue window. If you don't catch it right away it causes havoc. They know about this problem but I am guessing the programmer is on vacation. Take a deep breath and kick your computer until you feel better.

Thanks Gastcra!  I know I need to stick with it - just work a lot slower given the repair problems. One thing is for sure - the rogue windows needn't bother putting in a letter to Santa this year.  ;)

Coal in their stockings! and not Welsh - lignite!
Title: Re: Interface issues Phase 3
Post by: AvastMH on August 04, 2012, 02:09:45 pm
Screen shots?
Are you talking about the "check list" on the right under Map and Timeline?
THAT IS GARBAGE --- IGNORE IT.

I check each line before I click OK - I am a rotten typist!

OOpsie! screen shots - Forgot them - I tried to post this an hour back - but the 'post' wouldn't work either (jeepers what a bad day it's been..I blame it all on the olympics- 'cos they can't answer back)

And 'yes' it is that list - so it's known to be garbage eh  :o ? Hurrah!  Well -more a case of 'Hurrah! FIX IT!'

Yep - I did check that the correction appeared in the entry box..and it was there - so I guess we just presume that the real database has all the right stuff in it.

I'm also not great on the keys - but the old system was easy to use for checking...well, as Bob Dylan once yoddled...'the times they are a-chaaaanging' 
Feeling somewhat restored... :) :)
A
Title: Re: Interface issues Phase 3
Post by: AvastMH on August 04, 2012, 02:10:33 pm
"Coal in their stockings! and not Welsh - lignite!"

 ;D ;D ;D ;D ;D
Title: Re: Interface issues Phase 3
Post by: studentforever on August 04, 2012, 02:43:59 pm
Sure you don't mean IGNITE!! ?
Title: Re: Interface issues Phase 3
Post by: Craig on August 04, 2012, 03:27:48 pm
 ;D

Ava, from your screen shots one can't tell if you had an active rogue window. To see it you have to scroll down to the very bottom of the web page (not the log page).

Craig
Title: Re: Interface issues Phase 3
Post by: AvastMH on August 04, 2012, 04:39:40 pm
Hi Craig,
I've been caught by those windows before - but might have forgotten to look for it in that moment of huge panic. I'm too late to get that screen back now, sadly. Next time something goes 'bung' I'll take more time and see what's really happening -and report that back to everyone. I'm working to a much slower speed than I did with PhII so that keying slip-ups don't up-end everything again.  The real annoyance is not being able to get back into a log page to fix/complete it.  Thanks for your help and interest!
Ava :D
Title: Re: Interface issues Phase 3
Post by: Randi on August 04, 2012, 05:56:38 pm
Sure you don't mean IGNITE!! ?

No I mean those rogue windows are not only going to get coal in their Christmas stockings from Santa, but they're going to get low quality coal!
lignite (http://www.thefreedictionary.com/Lignite+coal)

You might be correct about what Ava is ready to do though ;)
Title: Re: Interface issues Phase 3
Post by: AvastMH on August 04, 2012, 08:04:46 pm
Yeh!!   Ignite the lignite...and stand well back!  >:-)
Title: Re: Interface issues Phase 3
Post by: AvastMH on August 05, 2012, 01:52:29 pm
Mad box event today -  tried to put in a weather correction - inadvertantly started up a new box which I didn't see initially as it was directly behind the real box. Closed wrong box, tried to close the real box - result - weird stuff shown in screen capture below. I'm back to work tomorrow and loosing 15 entries in a busy day is just awful....when will this problem be fixed please?   Also I can't get into old pages so if I can't spend 30 mins doing 24 entries, I can't do-a-save-and-return job.  The depth of my frusration is..DEEP.
Title: Re: Interface issues Phase 3
Post by: Craig on August 05, 2012, 03:38:38 pm
It's terribly frustrating to lose a lot of work, especially when 12 entries per page would be sufficient. I sympathize with you, Ava. :(
Title: Re: Interface issues Phase 3
Post by: AvastMH on August 05, 2012, 05:03:23 pm
Thanks Craig,
I didn't want to sound to dispirited and put new folk off...but it is miserable to loose that work.   :)
___________________________________________________________________________

So just to say if you are new, or returning to start on phase III:

1)  STICK WITH IT, it's loads of fun and the forum is awesome

2)  AND please do read this new thread which will help with the slightly new style of ph III
http://forum.oldweather.org/index.php?topic=3008.msg48057#new




New location: http://forum.oldweather.org/index.php?topic=3078.msg49657#msg49657
Title: Re: Interface issues Phase 3
Post by: Craig on August 05, 2012, 05:16:13 pm
It noticed that the guide says that if you get a rogue entry box then drag it to the correct position to complete the entry. But if you get one when you already have another entry box open you must delete the rogue box immediately before proceeding or you will no longer be able to make entries. The only recourse at the point is to refresh the page (and lose everything you have done) or Save (even though you haven't completed the page). This is a difficult choice when you have spent 20 minutes or so on a page.
Title: Re: Interface issues Phase 3
Post by: AvastMH on August 05, 2012, 05:19:14 pm
Actually - I think you've clarified something new to me there Craig...thanks!
I'll have another crack at it later this evening.
A   :D
Title: Re: Interface issues Phase 3
Post by: Caro on August 05, 2012, 06:29:03 pm
It noticed that the guide says that if you get a rogue entry box then drag it to the correct position to complete the entry. But if you get one when you already have another entry box open you must delete the rogue box immediately before proceeding or you will no longer be able to make entries. The only recourse at the point is to refresh the page (and lose everything you have done) or Save (even though you haven't completed the page). This is a difficult choice when you have spent 20 minutes or so on a page.

Sorry folks. The guide is also a work in progress so there are bound to be things that should be changed/added/deleted.
I will point out this trap as soon as possible.
Thanks Craig.
Title: Re: Interface issues Phase 3
Post by: Craig on August 05, 2012, 06:33:04 pm
I'm sorry if it sounded like I was being critical, Caro. This was not intended. I know everyone is trying their best.
Title: Re: Interface issues Phase 3
Post by: Caro on August 05, 2012, 07:39:04 pm
No problem! We all need a bit of help here.  ;)

I have not been able to reproduce this interesting feature but I added it to the guide (in italics).
Let's hope the rogues are fixed soon and I can delete that whole section.  ;D
Title: Re: Interface issues Phase 3
Post by: Randi on August 05, 2012, 08:18:13 pm
 ;D ;D ;D
Title: Re: Interface issues Phase 3
Post by: AvastMH on August 05, 2012, 08:22:21 pm
I ought to apologize - I've been moaning all day.. I DO appreciate what the database folks are doing..and everything does take time.  Do keep us updated with their progress.
Title: Re: Interface issues Phase 3
Post by: Randi on August 05, 2012, 08:42:48 pm
 :-* :-* :-*
Title: Re: Interface issues Phase 3
Post by: AvastMH on August 05, 2012, 08:59:23 pm
Awww - thanks randi!  :-* :-*
Title: Re: Interface issues Phase 3
Post by: Dean on August 05, 2012, 10:06:06 pm
I ought to apologize - I've been moaning all day.. I DO appreciate what the database folks are doing..and everything does take time.  Do keep us updated with their progress.

Some days you just need to moan!

GOOD thing is you have friends who CARE :-* 

Now - have a wine and SMILE!!!!!! ;D ;D ;D ;D ;D ;D ;D ;D ;D ;D ;D ;D ;D ;D ;D ;D
Title: Re: Interface issues Phase 3
Post by: Craig on August 05, 2012, 10:51:55 pm
I ought to apologize - I've been moaning all day.. I DO appreciate what the database folks are doing..and everything does take time.  Do keep us updated with their progress.

If you can't vent your frustration here where can you? I tried complaining to my cat and he just looked at me and walked away! >:( I then tried my wife and she didn't even look at me!! >:( >:(
Title: Re: Interface issues Phase 3
Post by: AvastMH on August 05, 2012, 11:15:52 pm
I ought to apologize - I've been moaning all day.. I DO appreciate what the database folks are doing..and everything does take time.  Do keep us updated with their progress.

Some days you just need to moan!

GOOD thing is you have friends who CARE :-* 

Now - have a wine and SMILE!!!!!! ;D ;D ;D ;D ;D ;D ;D ;D ;D ;D ;D ;D ;D ;D ;D ;D


If you can't vent your frustration here where can you? I tried complaining to my cat and he just looked at me and walked away! >:( I then tried my wife and she didn't even look at me!! >:( >:(


 ;D ;D ;D ;D ;D ;D ;D ;D ;D ;D ;D ;D ;D ;D ;D
Thank you for the laughter medicine! To you, your cats, wives, etc etc  :-* :-*
(Remind me - what did I do with my life before OW??)  ::) ;D
Title: Re: Interface issues Phase 3
Post by: Craig on August 06, 2012, 10:56:35 am

I have not been able to reproduce this interesting feature but I added it to the guide (in italics).

Try creating a weather box and click OK. Then click in the grey part of the box (creating a rogue window). Then try editing the weather report you just made. You won't see the entry boxes and headings.  Then scroll down and try to close the rogue window. I am not able to close it. At this point I am stuck and begin kicking my computer repeatedly (to no avail).
Title: Re: Interface issues Phase 3
Post by: Caro on August 06, 2012, 11:27:40 am
Thanks Craig. I get it.
I will add a description of how this occurs.
Janet has already included the problem on the 'please fix' list.
And please do not kick your computer. You might break something; probably your toes.
Title: Re: Interface issues Phase 3
Post by: Craig on August 06, 2012, 12:07:00 pm
I am kicking the computer so that I won't kick Charley, the indifferent cat, who doesn't listen to my complaints  :D  It's time I got a new computer anyway.
Title: Re: Interface issues Phase 3
Post by: Randi on August 06, 2012, 12:14:21 pm
Ah, but do you listen to Charley's complaints ;)
Title: Re: Interface issues Phase 3
Post by: AvastMH on August 06, 2012, 12:19:24 pm
'get a new computer' ....or cat (have some compassion for your dad, Charley!)  ::) ;)

'Ah, but do you listen to Charley's complaints'  - it's a good question. :-\ ;D

Overall - worse things happen at sea.  ;D
Title: Re: Interface issues Phase 3
Post by: Dean on August 06, 2012, 12:45:20 pm
I ought to apologize - I've been moaning all day.. I DO appreciate what the database folks are doing..and everything does take time.  Do keep us updated with their progress.

Some days you just need to moan!

GOOD thing is you have friends who CARE :-* 

Now - have a wine and SMILE!!!!!! ;D ;D ;D ;D ;D ;D ;D ;D ;D ;D ;D ;D ;D ;D ;D ;D


If you can't vent your frustration here where can you? I tried complaining to my cat and he just looked at me and walked away! >:( I then tried my wife and she didn't even look at me!! >:( >:(


 ;D ;D ;D ;D ;D ;D ;D ;D ;D ;D ;D ;D ;D ;D ;D
Thank you for the laughter medicine! To you, your cats, wives, etc etc  :-* :-*
(Remind me - what did I do with my life before OW??)  ::) ;D



We had a LIFE before OW???!!!!!!!! :o :o :o :o :o :o :o :o :o :o :o :o :o :o :o
Title: Re: Interface issues Phase 3
Post by: Craig on August 06, 2012, 12:52:56 pm
Ah, but do you listen to Charley's complaints ;)

Incessently! He wakes us up with his crying at dawn every morning to come in to eat and when I am just falling asleep again he starts crying to get out. If I don't respond he jumps on the night table and knocks my glasses onto the floor and begins playing with them until I am forced to get up. Apart from that he's a good cat. He never scratches the sofa.

So I think he owes it to me to be a bit more understanding  ;D
Title: Re: Interface issues Phase 3
Post by: Randi on August 06, 2012, 05:07:38 pm
Well, you do seem to be pretty well trained ;)
Title: Re: Interface issues Phase 3
Post by: Craig on August 06, 2012, 06:05:37 pm
A pefect OW candidate  ;D
Title: Re: Interface issues Phase 3
Post by: leelaht on August 14, 2012, 02:47:35 am
It noticed that the guide says that if you get a rogue entry box then drag it to the correct position to complete the entry. But if you get one when you already have another entry box open you must delete the rogue box immediately before proceeding or you will no longer be able to make entries. The only recourse at the point is to refresh the page (and lose everything you have done) or Save (even though you haven't completed the page). This is a difficult choice when you have spent 20 minutes or so on a page.

I've been saving them, hoping to return to repair/finish, but can't open any of my old logs like I used to be able to do (with the British ships).  Is there some trick? ???  I figured out where to go to see the x-minute-ago thumbnails, enticing, but the trail ends there. :-\  [I've not scoured the forum to see if the instructions have been posted.]  My issue hasn't been so much with rogue boxes but with the magnifier condensing to a wee square in the center, and no coaxing on my part will return it to normal.
Title: Re: Interface issues Phase 3
Post by: Janet Jaguar on August 14, 2012, 03:07:01 am
The ability to re-edit pages has not yet been built in to this still-beta interface.  We are all wanting it badly.

Regarding the rogue boxes, the instructions Caro wrote work.  Whether you save them or not.  If you want a very simple one-size-fits-all action, I'd delete all rogue boxes as soon as I found them and use only good boxes - but there will be more than one preference for that problem, go with whatever works for you.

The only absolute for rogue boxes is that they have to be done and gone before you can open another box.
Title: Re: Interface issues Phase 3
Post by: Caro on August 14, 2012, 07:03:27 am
My issue hasn't been so much with rogue boxes but with the magnifier condensing to a wee square in the center, and no coaxing on my part will return it to normal.

The difference with one of these is that you need to delete it and then draw a new one.
If you just open another entry box, it will have the same problem.

What I think (thanks to Randi) happens is this:
if you click to open a new entry box but accidentally move the cursor slightly, you have, in effect, drawn a new, tiny, useless magnifier.
This is why you need to draw a new one. Or something like that.  ;D

Title: Re: Interface issues Phase 3
Post by: bohne2k7 on August 20, 2012, 07:27:38 am
Don't know, whether this issue has already been reported but I haven't got time now to search the forum.

When entering weather data and one leaves out "Height 2" but only fills in "Air" and "Bulb" and leaves out "Sea" as well, the values are wrongly presented in the right hand pane. The value entered for "Air" is presented as "Bulb" and the value for "Bulb" is presented as "Sea" while "Air" is presented as unknown.

I hope this is only an interface issue and the values are saved correctly into the database.
Title: Re: Interface issues Phase 3
Post by: Caro on August 20, 2012, 07:42:51 am
Hi bohne2k7
The interface for Phase III is still under construction.
Yes, the values that appear in your timeline do not appear in the correct places.
Please continue to enter the readings in the correct boxes. That is the important thing.
Title: Re: Interface issues Phase 3
Post by: Arfon on August 28, 2012, 08:53:34 pm
Hi all, just to let you know we've been squashing bugs this afternoon and believe we finally have a fix for the rogue boxes issue!

The update was deployed a few minutes ago and makes the following changes:

1. There is now a minimum box size that you can draw. If you draw something smaller than this then the box will default to the minimum size.
2. If there is a box already marked, it's now not possible to start the draw of an additional box from within the old box.

It would be good to hear if this has helped.

Cheers
Arfon
Title: Re: Interface issues Phase 3
Post by: AvastMH on August 28, 2012, 08:56:43 pm
I'm going to try it now...Arfon - I may LOVE you very soon....
Title: Re: Interface issues Phase 3
Post by: Randi on August 28, 2012, 09:28:08 pm
Thank you Arfon, Rogues seem to be fixed but replaced with helenj's problem :'(
Please see: http://forum.oldweather.org/index.php?topic=3085.msg49842#msg49842
Title: Re: Interface issues Phase 3
Post by: AvastMH on August 28, 2012, 09:55:51 pm
Hi Arfon,
Firstly thanks so much for putting in late hours for us  :-*. I've been very dogged by rogues..and just did one page with no hassle - it's such a relief. I do agree that it's a pain to loose that automatic regeneration of the box that we draw for our weather though.
Joan

Title: Re: Interface issues Phase 3
Post by: Craig on August 31, 2012, 03:50:51 pm
It might be a good idea to let us on the Forum test the "quick fixes" to the interface before making them generally available if this is not too difficult? Anyone who got used to the version with the rogue window bug will be pretty disoriented with the revised version. At least before, once you defined a window size you could quickly place it where you wanted it. I must stress that I am not ungrateful to the team for eliminating the possibility that the window will freeze up but new members must find the changes pretty confusing. And now, Caro's tutorial is no longer accurate (unless she has changed it without me noticing).
Title: Re: Interface issues Phase 3
Post by: AvastMH on August 31, 2012, 04:08:44 pm
Sorry Craig. I might need to take some blame - I enthused a rapid repair of the rogue boxes...and now we've got a new set of bloopers. I don't want to seem mealy, but when I've set up similar things before I'm used to having to test to destruction before handing things over...still that just brings us back to reaching the PhII finishing line in double quick time.  Sigh!
Title: Re: Interface issues Phase 3
Post by: Craig on August 31, 2012, 04:20:04 pm
I don't blame you or anyone else for this, Joan. It can very difficult to modify complex code (I know from experience).
Title: Re: Interface issues Phase 3
Post by: Randi on August 31, 2012, 04:32:03 pm
It might be a good idea to let us on the Forum test the "quick fixes" to the interface before making them generally available if this is not too difficult? Anyone who got used to the version with the rogue window bug will be pretty disoriented with the revised version. At least before, once you defined a window size you could quickly place it where you wanted it. I must stress that I am not ungrateful to the team for eliminating the possibility that the window will freeze up but new members must find the changes pretty confusing. And now, Caro's tutorial is no longer accurate (unless she has changed it without me noticing).

Yup ;) http://forum.oldweather.org/index.php?topic=3078.msg49658#msg49658

I haven't had much time to transcribe, but I do weather pages in Chrome and event paged in FireFox ::)
Title: Re: Interface issues Phase 3
Post by: Craig on August 31, 2012, 04:39:29 pm
Aha! You Mods are on the ball.  8)
Title: Browser Issues Phase 3
Post by: Janet Jaguar on September 06, 2012, 03:23:46 am
Please use this thread to ask questions of us regarding all browser issues.

If you are finding the entry box magnifier is not working on your IE8 or IE9 browser, you have found a chronic problem - OW and IE are allergic to each other.  We recommend using Chrome or Firefox, and Safari also works.

IE9 had its design finished and was released well after OW went online, and they fixed some security problems with IE8.  Our software engineers didn't know what Microsoft was planning, and Microsoft didn't ask what we'd need.  And they do not get along well at all.  Firefox and Chrome can both be downloaded for free, and they do not conflict with IE or Office.  Firefox used to give us dropdown boxes for all our fields, so we can sometimes do less typing for repetitious entries (and we hope to restore that.)  Chrome is the only browser that compensates for contrast on log pages that are over-exposed, hard to read because they look bleached white.  (Not as effective when the printed form is good but the written ink has faded.)

I was one of the folk who dislike putting 2 of any major program on my computer for fear of conflicts.  Both Chrome and Firefly pleasantly surprised me, they went on easily and have never given any trouble at all.  I've come to strongly prefer them to IE8 or IE9.

Sep-2012: The interaction with Firefox sending entry boxes to the bottom of the page is currently being repaired, and that browser should be working properly shortly. 
Title: Re: Browser Issues Phase 3
Post by: Craig on September 15, 2012, 10:10:44 am
I switched from Firefox to Chrome because Chrome puts the default-size window where the cursor is - unlike Firefox which puts it out of sight at the bottom. For the last several weeks using Chrome I sometimes found that the window wouldn't appear until the second click but now it takes from 2 to 6 clicks to get the weather window to appear. Very annoying.

I went back to Firefox to see if the "heavy window' problem had been fixed, but it hasn't. Has anyone else experienced this or is it just a bad day in Quebec?
Title: Re: Browser Issues Phase 3
Post by: Randi on September 15, 2012, 12:09:13 pm
I just tried with Chrome, and I get the window on the first click.
Title: Re: Browser Issues Phase 3
Post by: Janet Jaguar on September 15, 2012, 12:30:24 pm
I have that problem of first-click-ignored on every touchpad on every application or game.  It has to do with a too-light finger touch - small fine-boned hands weigh less than average hands I've always assumed.  And I can't find a control panel to adjust that.  Clicking the button instead backs that up - I have to click harder than usual to hear/feel the mechanical mechanism click.

That having been said, the interface does that to me significantly less often than other apps.

Are you using a touchpad or a mouse?
Title: Re: Browser Issues Phase 3
Post by: Craig on September 15, 2012, 02:03:19 pm
I am using a mouse, Janet. I know I am clicking hard enough because the screen blinks. But the window doesn't come up. Maybe it's time I rebooted my computer. I'll try that.
Title: Re: Browser Issues Phase 3
Post by: Craig on September 15, 2012, 02:17:05 pm
That fixed it!  I sometimes let the computer go for several days before re-booting because of BOINC. I should have thought of that before I posted.
Title: Re: Browser Issues Phase 3
Post by: Janet Jaguar on September 15, 2012, 03:40:55 pm
If only all problems were that easy to answer. ;D
Title: Re: Interface issues Phase 3
Post by: Pommy Stuart on September 19, 2012, 01:24:50 am
Hi.
Three very minor things.
1. The weather picture is showing clouds and lightning for 'Clear'. I know it is still being fixed but this is the first time I have seen that picture for 'Clear'. In fact I think it is the first time I've used clear
2. Also could you make the magnifier box a few pixels less in height, it can be hard to click the next position if they are to tight together.
3. Could the whole screen page be moved further Right. When using the browser screen at 125 or 150% size it is a real pain to have to keep moving the data entry screen around when entering text entries.

Could we please have only one location to advise us all when changes have been made so we may make use of the change or stop complaining about it.  :D

Where is the correct place to advise that entries have possibly been reversed on the logs?  ,clear, bc, 5.
http://oldweather.s3.amazonaws.com/ow3/USS%20Bear/BEAR_001_jpgs/b001of002_0053_0.jpg (http://oldweather.s3.amazonaws.com/ow3/USS%20Bear/BEAR_001_jpgs/b001of002_0053_0.jpg)
Ta.
I missed seeing the new Guide for US logs section. It's coming along nicely.   ;)
Title: Re: Interface issues Phase 3
Post by: Janet Jaguar on September 19, 2012, 03:20:15 am
Quote
1. The weather picture is showing clouds and lightning for 'Clear'. I know it is still being fixed but this is the first time I have seen that picture for 'Clear'. In fact I think it is the first time I've used clear
Clear is cloud cover - the sidebar program is reading it as "Cloudy Lightening E-something A-somewhat Rain".  Give it 'bc' and it will give you the right picture.

Quote
Where is the correct place to advise that entries have possibly been reversed on the logs?  ,clear, bc, 5.
http://oldweather.s3.amazonaws.com/ow3/USS%20Bear/BEAR_001_jpgs/b001of002_0053_0.jpg
We have a "TWYS - Yes but..." guide coming out for newbies and all of us.  Randi put together a genius compilation of 2 years of instructions, you'll like it when its done - I think.  And it covers when codes get put in wrong boxes.

Quote
2. Also could you make the magnifier box a few pixels less in height, it can be hard to click the next position if they are to tight together.
Already been sent to the PTB. :)

Quote
3. Could the whole screen page be moved further Right. When using the browser screen at 125 or 150% size it is a real pain to have to keep moving the data entry screen around when entering text entries.
I like this - it would make life much easier.  I will present to the PTB when they finally wind up the major launch of the new Galaxy Zoo and Sea Floor Zoo.

Quote
Could we please have only one location to advise us all when changes have been made so we may make use of the change or stop complaining about it. 
The mods have been PM'ing Philip with each of those, so we are the only ones who need to find them.  That man is much too busy to weed out the important posts from the social chatter - although he does ghost through here sometimes for the fun of it.  He found Jennfurr's birthing transcriptions in the "OW addiction" thread and used that in a public presentation.

Create such a post where ever you want it, in a way that will draw the rest of the forum.  We are not exactly an orderly or organized crowd.  That thread will definitely make life easier for your mods.

Quote
I missed seeing the new Guide for US logs section. It's coming along nicely.   ;)
Thank you !  That's mostly Caro's work. ;D
Title: Re: Interface issues Phase 3
Post by: Pommy Stuart on September 19, 2012, 04:24:40 am
Thanks.
I have started a thread in the tech support section.
If the Mods think it may better elsewhere then move it.
http://forum.oldweather.org/index.php?topic=3187.0

I hope it can get used a lot.  ;)
Title: Re: Interface issues Phase 3
Post by: Janet Jaguar on September 19, 2012, 04:34:14 am
The mods gave up worrying about exactly where members put threads approximately 21 months ago.  (OW has been online 22 months.)  It's too much like herding cats.  We're hoping to start Phase 3 with a cleaned up organization, but none of us thinks it will last.  Which explains why I just went along with your casual comment about being on the wrong board so literally yesterday. ;D

But there is something wrong with your link - it just gives me a blank "start a new thread" box.  I think you have to write the first post under the designed title and post that as a new thread to make it work.  I'll sticky it when you have it right.  I found it, but you need to fix the link.
Title: Re: Interface issues Phase 3
Post by: Randi on September 19, 2012, 07:12:31 am
Quote
Quote
    3. Could the whole screen page be moved further Right. When using the browser screen at 125 or 150% size it is a real pain to have to keep moving the data entry screen around when entering text entries.
I like this - it would make life much easier.  I will present to the PTB when they finally wind up the major launch of the new Galaxy Zoo and Sea Floor Zoo.

I would like this too.
Title: Re: Interface issues Phase 3
Post by: Craig on September 21, 2012, 12:49:57 pm
Now that quotes can be entered and the rogue window problem has been fixed, transcribing has become much easier. However, there remains one serious problem for careless people like me. It is possible to inadvertently exit the page  you are transcribing and lose everything you have done. This is terribly frustrating when you have transcribed more than a dozen weather lines. One way for this to happen, as Stuart has mentioned, is to tab past the last box and hit Enter. There are other key combinations that results in the same action. I suspect this will be difficult to fix but it is not a problem with Firefox because you can specify an option to retain all the forms data when you return to a page you have been working on. I have looked at all the Chrome settings and I don't see similar option.

I would return to using Firefox immediately if it were not for the problem that still exists with the default window being placed out of sight at the bottom of the page. It is easier to re-draw the window each time than go fishing for it, but that is time consuming too. If this were fixed it would simplify the documentation too  ;)
Title: Re: Interface issues Phase 3
Post by: Janet Jaguar on October 13, 2012, 07:31:06 pm
I would return to using Firefox immediately if it were not for the problem that still exists with the default window being placed out of sight at the bottom of the page. It is easier to re-draw the window each time than go fishing for it, but that is time consuming too. If this were fixed it would simplify the documentation too  ;)

When I saw this, I immediately switched to Firefox and started to do the next weather page on Bear.  It is working perfectly for me, same as Chrome - after sizing the first weather box, one click brings up the next - same size and in the correct location.  And the Firefox self-filled dropdowns are back!!!

It must be a system problem.  I'm using Windows7 Firefox for this page.  Please tell Stuart your system info.
Title: Re: Interface issues Phase 3
Post by: Craig on October 13, 2012, 07:36:35 pm
It wasn't working in Firefox on September 21st, Janet. It is now fixed, for which I am grateful.
Title: Re: Interface issues Phase 3
Post by: Janet Jaguar on October 13, 2012, 07:38:14 pm
Guess I'm too busy testing the changes to read post dates. :-[
Title: Re: Interface issues Phase 3
Post by: Janet Jaguar on October 13, 2012, 07:54:27 pm
And I tested tabbing past the OK, and did NOT get kicked out of the page in Firefox. ;D

Now that AVG can plug in to Firefox, that may replace Chrome as my favorite browser.
Title: Re: Interface issues Phase 3
Post by: Craig on October 14, 2012, 12:48:35 pm
It's only when you tab too far and press Enter that you get kicked out, Janet. You may ask why anyone would do this. It can happen when you change ships and you don't pay close attention. (My concentration sometimes wanders when transcribing 24 weather lines). It takes me some time to get used to a new log format and sometimes I find myself tabbing too often. Before I realized it I am beyond the last box and have pressed Enter -   Whoops!. You can back-arrow and see the page again but all your work is gone.

But there is a Firefox setting that enables you to restore the previous log page with all the form entries still there. See http://lifehacker.com/209941/geek-to-live-top-firefox-2-config-tweaks?tag=softwarefirefox2.

Both Stuart and I have had this problem. Perhaps it's only a "guy thing"  :D
Title: Re: Interface issues Phase 3
Post by: Janet Jaguar on October 14, 2012, 05:13:37 pm
My fingers stutter all the time.  I totally get what you are doing, and I totally get that you cannot just decide not to do it.  Some us (me!) simply don't have that degree of finger control.

But I was trying to do that, and tried again.  Quick gobbledegook in, several extra tabbings, hit enter.  And tried again.  I've come to the conclusion it has several choices and cycles through them to confuzle me.

First time, it erased the box and sent me to the bottom of the page, but never closed the page.  I never lost anything.

Second time (I just tried it again to be sure) it did kick me out to an outside url, but a reflexive browser back arrow immediately gave me everything back.  Several times.

Third time, it kicked me  out only as far as my profile page, with the transcribed page down below.  I could open it up and edit it, and a previously correctly tabbed entry was still there.  Only my jinxed entry was gone.  Several times.

I do not doubt that your experience of getting kicked out and all erased is a fourth possibility.  And at this point, I am in so far over my head, I need you ask someone that actually UNDERSTANDS Firefox, like I can't.  Sorry.

(http://www.smileyvault.com/albums/basic/smileyvault-ouch.gif)
Title: Re: Interface issues Phase 3
Post by: Craig on October 14, 2012, 06:18:44 pm
I reset the Firefox config option to the default value and tried it. I got the same result as you, Janet. But when I tried it in Chrome I lost all my forms data on returning to the log page I was kicked out of.

I know it used to happen in Firefox too because that's why I went looking for a way to retain the forms data. The recent changes made to the Phase 3 Interface might have fixed the problem for Firefox, but one still has to be very careful using Chrome.

While we're on the topic of browser problems, IE 8 with XP caused me some difficulties when editing a long OW Forum posting for the Thetis. After a certain distance down the page in the Modify mode the cursor gets jumpy and can reposition the view to the top of the message. It took me a long time of fiddling yesterday before I decided to try it out in Firefox - and then it worked fine! I had assumed it was my fault, which it usually is  ;D.

Conclusion, when in doubt, use Firefox!
Title: Re: Interface issues Phase 3
Post by: Janet Jaguar on October 14, 2012, 07:18:35 pm
Before my old computer broke, I was XP w/ IE7 then IE8.  IE8 was a disaster with XP, I couldn't use it.

It's worse with my new computer, I bought a 64 bit thinking I was doing myself a favor.  Turns out they added something fancy in the hardware that Microsoft didn't anticipate, and IE8 and IE9 are unable to connect to the internet - the program throws out endless error messages, until you reboot.  and I can't remove it while editing in Word, clicking any link in Word will always and only go to IE.  Geek Squad stripped IE9 of all add-ons - there are NO tool bars or buttons or any other control anywhere.  It opens nicely to Word links, and will go anywhere if I paste in a full url.  Period.  I don't dare try to test this "compatibility mode" idea.

I'm on AVG anti-virus. which Firefox is allergic to, so I don't dare surf.  I just do OW transripts.  Chrome is good actually, that's my default.
Title: Re: Interface issues Phase 3
Post by: Helen J on October 15, 2012, 05:10:38 pm


I'm on AVG anti-virus. which Firefox is allergic to, so I don't dare surf.  I just do OW transripts.  Chrome is good actually, that's my default.
[/quote]

Actually, Janet, AVG is working again with Firefox - which is a great relief to me ...
Title: Re: Interface issues Phase 3
Post by: Janet Jaguar on October 15, 2012, 05:20:47 pm
It did for a while, but yesterday morning I got another message the Firefox was rejecting AVG plug-in.  Doesn't feel safe to me.
Title: Re: Interface issues Phase 3
Post by: Helen J on October 15, 2012, 07:27:36 pm
That's odd - I just tried a search and AVG was functioning fine.  The ways of computers are not human ways ....
Title: Re: Interface issues Phase 3
Post by: Janet Jaguar on October 16, 2012, 12:43:41 am
I really truly do not understand cyber-space.  And at my age, I really don't want to learn, as long as the screen and keyboard keep functioning. :)
Title: Re: Interface issues Phase 3
Post by: AvastMH on October 16, 2012, 09:32:29 am
The Scots have a great saying of well-wishing - 'Lang may your lum wreak' (long may your chimney smoke i.e. long may you be able to put wood on your fire rather than go cold)
So in a modern cybernetic way I say "Janet, lang may your screen and keyboard work"  ;D ;D
Title: Re: Interface issues Phase 3
Post by: Dean on October 16, 2012, 01:54:32 pm
I really truly do not understand cyber-space.  And at my age, I really don't want to learn, as long as the screen and keyboard keep functioning. :)

In 'computer' we call it JSNM - Just Stark Naked Magic!  May your magic always be good ;)

I've been editing and M25 has been taking FOREVER because he wrote everything and very little was picked up by the transcribers so I have to type it all with my two fingers.

I HAD been working the transcribing in Safari (I'm a Mac Snow Leopard 10.6.8) and had little problems.  I'll try to do some 'current' transcribing (I've been meaning to come back!) and see how it works. I'll let you know. I should have some time as my wife is on her way to Spain for 2 weeks.

I believe there is a PC Version so it may be worth a look.  I know people hate 2 browsers but sometimes that's the best way. I also use 'Camino" for a couple jobs but I really keep it locked up tight and don't know how it would work with OW. 

We'll see! ;D
Title: Re: Interface issues Phase 3
Post by: Janet Jaguar on October 16, 2012, 03:52:03 pm
Today it is scheduled for construction (if there has been no other emergencies in the Zooniverse.)  You may want to wait until tomorrow, Chicago time.  (Stuart Lynn is currently working out of Adler Planetarium in Chicago.) :)
Title: Re: Interface issues Phase 3
Post by: Helen J on October 16, 2012, 10:07:51 pm
I really truly do not understand cyber-space.  And at my age, I really don't want to learn, as long as the screen and keyboard keep functioning. :)

Absolutely agree Janet - I have the same attitude to computers as I do to cars - as long as it/they works I don't need to know how.
Title: Re: Interface issues Phase 3
Post by: Janet Jaguar on October 16, 2012, 10:18:02 pm
Technological magic is wonderful!! ;D
Title: Re: Interface issues Phase 3
Post by: MystikRayne on October 19, 2012, 02:12:17 am
I am having trouble entering in informaiton into the boxes. I can enter location but that is it. I try to enter anything else and nothing shows up in the boxes. The magnifier seems to work okay. I have tried both IE 9 and Chrome and get the same problem. Please help! :-\ I really want to do this. Thank you!   :)
Title: Re: Interface issues Phase 3
Post by: Janet Jaguar on October 19, 2012, 03:54:57 am
Welcome to OldWeather and the forum, MystikRayne. :)

First of all, have you worked your way through both pages of the Bear tutorial?  It will not let you do what you want until that is done.  Afterwards, you can use the vessels' tab at the top to choose a ship.  (The Bear is on the Greeley Rescue Expedition, and this voyage of the Corwin has John Muir on board as passenger.)

The sidebar boxes have nothing to do with saving the data you type, they have been put there to help transcribers keep track of where they are on the data entry for weather.  They have always been a little bit wonky, and this new interface is still under construction - the sidebar boxes are still in need of work.  If you are entering weather data, you should get the hour (in the picture box corner) and some temperatures (currently in wrong order.  There will also be one date (if that page has one) and one location (usually the last one entered.)  Nothing else ever showed there.

I also want to ask, are you using IE9, be very sure you have the Compatibility function on.  The last IE this interface liked was IE7.  Having boxes freeze or not accept movements is unfortunately common, in spite of long and hard good-faith efforts by our team to adapt.  I might recommend using Chrome until you have figured us out.  (See http://forum.oldweather.org/index.php?topic=3224.msg52283#msg52283 )
Title: Re: Interface issues Phase 3
Post by: Randi on October 19, 2012, 07:22:04 am
Hi MystikRayne, Welcome to Old Weather and to the forum family.

Do you enter the location, click OK, and then bring up a new entry box for the next piece of data?

Have a look at Guides for US logs (http://forum.oldweather.org/index.php?topic=3078.msg49657#msg49657)
As Janet has said, this is still under construction, so the instructions are also still under construction ;)

If you have a snipping tool, perhaps you could attach an image or two. Sometimes that helps us understand the problem.
Title: Re: Interface issues Phase 3
Post by: Helen J on October 24, 2012, 09:42:26 pm
I may have missed this somewhere - but is there a way of getting back into already transcribed pages beyond about the last 10 or so which show up on the foot of the ship page?  I had a query on one of the very early Pioneer pages, and by the time I went back to try to fix it, it was beyond the pages which seem to be available.
Is there a way to get to all your past pages, or do we need to fix things quickly or not at all?
Title: Re: Interface issues Phase 3
Post by: Janet Jaguar on October 24, 2012, 10:24:14 pm
Not at this time, Helen.

At the very beginning 2 years ago, they let them all accumulate at the bottom of MyOldWeather.  You would believe how slow the loading was for those who were very active.  Then they came up with My Pages.  I personally really, really, really want My Pages back.  When that happens, no one knows. :'(
Title: Re: Interface issues Phase 3
Post by: Helen J on October 25, 2012, 12:02:50 pm
Thanks Janet, that's what I was remembering, and wondering whether I'd just failed to notice it.  Now I know it's not there, I'll stop looking.  But certainly I would put it pretty high up the list of things we really need - especially starting on new ships there are always mistakes, and things which become clear a month or so on, and it's really frustrating not being able to go back and fix it.
Title: Re: Interface issues Phase 3
Post by: Pommy Stuart on October 30, 2012, 08:49:24 am
Were any changes made to the interface at about 06:00 UTC 30/10/12.
After the first box on a page I have now to click more than once to get the next box to appear.
It is the same as if I had clicked to close to the previous box, click once the screen flashes and nothing else, double click or more then a box appears.
This has only started today.
Chrome
win7.
Title: Re: Interface issues Phase 3
Post by: Caro on October 30, 2012, 09:38:32 am
I don't know if changes were made, Stuart.
It's not happening now, on my screen anyway.
We'll keep an eye on this.
Title: Re: Interface issues Phase 3
Post by: Craig on October 30, 2012, 10:13:47 am
Were any changes made to the interface at about 06:00 UTC 30/10/12.
After the first box on a page I have now to click more than once to get the next box to appear.
It is the same as if I had clicked to close to the previous box, click once the screen flashes and nothing else, double click or more then a box appears.
This has only started today.
Chrome
win7.

I was getting that some time ago, Stuart. Have you re-booted your computer recently? When I re-booted mine the problem went away.
Title: Re: Interface issues Phase 3
Post by: Randi on October 30, 2012, 11:14:14 am
I'm not seeing any problems.
Title: Re: Interface issues Phase 3
Post by: Pommy Stuart on October 30, 2012, 07:03:06 pm
Seems like it was just a glitch my end.
Turned PC off and on again. Problem fixed.
Title: Re: Interface issues Phase 3
Post by: Janet Jaguar on October 30, 2012, 08:24:34 pm
May life always be that simple. :)
Title: Re: Interface issues Phase 3
Post by: Pommy Stuart on October 30, 2012, 08:47:21 pm
I wish.
A tooth just fell out this morning. Off to the dentist I go.   :(
Title: Re: Interface issues Phase 3
Post by: AvastMH on October 30, 2012, 09:10:39 pm
Ouch - poor you Stuart.  :'( :'(
Hope dentist gives you the all clear.
Title: Re: Interface issues Phase 3
Post by: Pommy Stuart on October 30, 2012, 09:33:01 pm
I will know at 11:00.
Nice jpg
Title: Re: Interface issues Phase 3
Post by: Maikel on October 31, 2012, 10:11:35 am
I noticed that after editing a previous edited page the number of weather reports are again added to your total.

Nice to boost your number of weather reports in an attempt to become captain though.  ;)
Title: Re: Interface issues Phase 3
Post by: Craig on October 31, 2012, 11:16:18 am
Yes, if you have a favourite page you could transcribe it a number of times. Practice makes perfect.  :D
Title: Re: Interface/Browser issues Phase 3
Post by: Craig on January 11, 2013, 12:14:00 pm
I would like to see the boxes for Bar Height and Cloud Code widened so that I can review what I typed. The Bar Height is almost wide enough for two decimals but there are often 3 decimals in the Jeannette logs. For the Cloud Code the Jeannette often has something like "Cum-Str, Cum & w.c". This box should be at least as wide as the one for Wind Direction. Thanks.
Title: Re: Interface/Browser issues Phase 3
Post by: AvastMH on January 14, 2013, 09:04:33 am
I'd like to be able to access more than 10 old pages. I just got stuck 'wasting' pages with  the mis-filed EWING list in with Patterson's log...only to find that pages had been duplicated anyway. HAving a longer archive of pages to go back to would really help.
Thank you very kindly.
Title: Re: Interface/Browser issues Phase 3
Post by: Randi on January 14, 2013, 10:40:51 am
Go to My Pages rather than My Old Weather - they should all be available.
Title: Re: Interface/Browser issues Phase 3
Post by: AvastMH on January 14, 2013, 10:48:56 am
Yeah!!!!! ;D ;D ;D
T H A N K   Y O U
Title: Re: Interface/Browser issues Phase 3
Post by: splitterUSMC on January 30, 2013, 01:17:57 am
I just noticed that I didn't get credit for a few of the pages I've done weather logs on (Yorktown).  I think it's because when I log on, I hit finished with this page for 2 pages in case my computer crashes and I guess it doesn't add them once you've done that?

Edit: And I have a duplicate page in "My pages"...I don't know if that matters or not!
Title: Re: Interface/Browser issues Phase 3
Post by: Janet Jaguar on January 30, 2013, 02:12:16 am
Welcome to Old Weather, splitterUSMC. :)

Easiest answer first:  "My Pages" is the place every page you have done is listed, so that if you wish to go back and complete an unfinished page or correct the illegible port name they finally spelled out for you at a later date, you can do so - they are not duplicates.  Also, the 10 most recent pages are listed at the bottom of your Profile page (My Old Weather) for that kind of editing.

I need to ask if you are looking at the page count on your "My Old Weather" page or a ship's transcription page?  The first should contain your total pages; if it doesn't, I need to report a problem to the PTB.  The second will only indicate the pages you have done for that ship.
Title: Re: Interface/Browser issues Phase 3
Post by: Randi on January 30, 2013, 07:33:52 am
I just noticed that I didn't get credit for a few of the pages I've done weather logs on (Yorktown).  I think it's because when I log on, I hit finished with this page for 2 pages in case my computer crashes and I guess it doesn't add them once you've done that?

Edit: And I have a duplicate page in "My pages"...I don't know if that matters or not!

Hi splitterUSMC,
Welcome to the Old Weather project and to the forum family!

You only get credit when you initially enter the weather readings. If you add/change them in My Pages, they are not counted.

Duplicate pages can occur for several reasons. See: http://forum.oldweather.org/index.php?topic=3383.0

If you have a question about a specific page, it helps if you can provide a link to it: http://forum.oldweather.org/index.php?topic=1073.0
Title: Re: Interface/Browser issues Phase 3
Post by: Caro on January 31, 2013, 08:20:18 am
Everybody should be able to see Old Weather on the Zooniverse projects pages now.
https://www.zooniverse.org/projects
https://www.zooniverse.org/projects/current
There is still a problem with the OW classification figures for some (including me).
We're on it.  ;)

Title: Re: Interface/Browser issues Phase 3
Post by: Pommy Stuart on May 25, 2013, 06:24:45 am
The entry box for these entries now spreads across my screen, off the side of the computer and across my room.
W7 & Chrome.

Seems Ok in W7 and Firefox although the emoticons have changed.
Title: Re: Interface/Browser issues Phase 3
Post by: Randi on May 25, 2013, 07:21:44 am
The entry box for these entries now spreads across my screen, off the side of the computer and across my room.
W7 & Chrome.

Seems Ok in W7 and Firefox although the emoticons have changed.

See http://forum.oldweather.org/index.php?topic=3799.0
Title: Re: Interface/Browser issues Phase 3
Post by: Pommy Stuart on May 25, 2013, 08:48:44 am
Thanks. Missed Joans post.
All fixed.
Title: Can't get to some log pages
Post by: mapurves on June 25, 2013, 01:13:01 am
On occasion, when I try to access an image using wget, I received the following error:

Resolving oldweather.s3.amazonaws.com... 207.171.185.201
Connecting to oldweather.s3.amazonaws.com[207.171.185.201]:80... connected.
HTTP request sent, awaiting response... 403 Forbidden
23:41:25 ERROR 403: Forbidden.

This has occurred on several pages (although I cannot, at this time, give you a complete list):
http://oldweather.s3.amazonaws.com/ow3/final/USS%20Concord/vol015of040/vol015of040_037_1.jpg
http://oldweather.s3.amazonaws.com/ow3/final/USS%20Concord/vol015of040/vol015of040_061_1.jpg

I find it handy to use wget to download images and have them opened directly with ifranview using unix. My scripts allow me to move forward of backwards by a specific number of days and to select whether I want to look at the Weather page of the Events page. I can, of course, just paste an image link into Firefox, calculate what the new image number needs to be for my chosen day, adjust the link accordingly, and then paste that image into irfanview so I can read it more easily.

Perhaps some of the images have their permissions set differently than others?

Michael

Title: Re: Can't get to some log pages
Post by: Janet Jaguar on June 25, 2013, 03:04:18 am
On occasion, when I try to access an image using wget, I received the following error:

Resolving oldweather.s3.amazonaws.com... 207.171.185.201
Connecting to oldweather.s3.amazonaws.com[207.171.185.201]:80... connected.
HTTP request sent, awaiting response... 403 Forbidden
23:41:25 ERROR 403: Forbidden.

This has occurred on several pages (although I cannot, at this time, give you a complete list):
http://oldweather.s3.amazonaws.com/ow3/final/USS%20Concord/vol015of040/vol015of040_037_1.jpg
http://oldweather.s3.amazonaws.com/ow3/final/USS%20Concord/vol015of040/vol015of040_061_1.jpg

I find it handy to use wget to download images and have them opened directly with ifranview using unix. My scripts allow me to move forward of backwards by a specific number of days and to select whether I want to look at the Weather page of the Events page. I can, of course, just paste an image link into Firefox, calculate what the new image number needs to be for my chosen day, adjust the link accordingly, and then paste that image into irfanview so I can read it more easily.

Perhaps some of the images have their permissions set differently than others?

Michael

Michael, this is way over my head, so I have to ask a hopefully simple-minded question:  Is there any chance of any of the PTB fixing this without spending hours going thru all the individual images?  If there is a simple way to check this out, I'll be glad to pass it upstairs to them.  But one thing they don't have is lots of time for detail.
Title: Re: Interface/Browser issues Phase 3
Post by: mapurves on June 25, 2013, 03:06:30 am
Janet,

   Of course I don't know how they've stored their images, but I suspect it could be as little as one command to do a global change one the permissions for the images.

   Thank you,

Michael
Title: Re: Interface/Browser issues Phase 3
Post by: Janet Jaguar on June 25, 2013, 03:09:58 am
Then I'll pass it on and see if they can do something for you.  :)
Title: Re: Interface/Browser issues Phase 3
Post by: mapurves on June 25, 2013, 04:39:45 pm
Thank you, Janet.

Go Black Hawks!!!  Wow 2 goals in 17 seconds with barely a minute left in the game! Has your pulse returned to normal?

Michael
Title: Re: Interface/Browser issues Phase 3
Post by: Janet Jaguar on June 25, 2013, 05:39:24 pm
I know from the news that Chicago started partying in the streets immediately, and the guest for the local morning talk show was almost late for the 9am broadcast because some of the streets were still closed for the continuing party!  We are celebrating, not rioting.  :D  The Hawks and the cup arrived at the airport at 4 am, and at 9am they were still barhopping with their friends, showing off the cup everywhere.

We do love our Black Hawks. 
Title: Re: Interface/Browser issues Phase 3
Post by: Kathy on June 25, 2013, 09:39:22 pm
Congrats - maybe one year the Caps will move past the 1st round -  ::)
Title: Re: Interface/Browser issues Phase 3
Post by: Janet Jaguar on June 25, 2013, 10:01:52 pm
The Chicago Cubs may be the only team of anything in the nation that remains beloved after a century-long losing streak.   ::)
Title: Re: Interface/Browser issues Phase 3
Post by: Kathy on June 25, 2013, 10:13:15 pm
 ;D :P
Title: Re: Interface/Browser issues Phase 3
Post by: Craig on August 20, 2013, 11:11:34 am
I am experiencing some strange behaviour with Firefox's automatic completion feature. It only seems to happen with the hours. For example, I will get two instances of "2 AM" along with a "2 PM". If I delete the second 2 AM they both disappear, leaving only the 2 PM. So I infer from this that it is a display problem rather than a duplication in the list Firefox maintains for each cell. I rebooted and it seemed to fix the problem at first, but it didn't. It's strange that this has just begun to happen. I do remember a few days ago Firefox flashed a message telling me it was checking my add-ons. Perhaps it changed something then. Has anyone else experienced this?
Title: Re: Interface/Browser issues Phase 3
Post by: Randi on August 20, 2013, 11:18:36 am
I've been seeing the same thing for the last week or two - I see it also for wind force.

Windows 7 & Firefox.
Title: Re: Interface/Browser issues Phase 3
Post by: Craig on August 20, 2013, 12:03:23 pm
It probably happens in other places for me too, but they're not as obvious.

Once you delete all duplicates and you enter the same thing again, say "8 AM", it doesn't remember it and nothing appears in the list when you type an 8, for example. I found that by entering something other, such as "80", it will initialize the list and begin to remember again. It won't reinitialize by typing what you previously deleted. The automatic completion was working perfectly. You wonder why they fiddled with it  ???
Title: Re: Interface/Browser issues Phase 3
Post by: Pommy Stuart on August 24, 2013, 11:57:00 pm
Just got this error message after entering a page of weather and clicking the button.
Closed the OW tab and re-opened it, similar message.
Restarted browser same message.
Cleared Cache same error

Posted also in Chat.

win7 & Firefox.
Also Win7 & IE

Title: Re: Interface/Browser issues Phase 3
Post by: Craig on August 25, 2013, 12:28:58 am
There seems to be something wrong at my end too, Stuart. I tried saving a page and it doesn't respond. (Firefox and XP)

Oops! It just saved, but it took more than a minute to respond.

I suppose you tried rebooting?
Title: Re: Interface/Browser issues Phase 3
Post by: Pommy Stuart on August 25, 2013, 01:25:54 am
Went out for the Sunday paper, re-booted, seems OK now.
To bad, paper and coffee are now on the agenda for the morning.
%^)
Title: Re: Interface/Browser issues Phase 3
Post by: Janet Jaguar on August 25, 2013, 04:43:14 am
I did pass it upstairs to our geeks.  Thanks for the detailed pics, Stuart.

Due to it being the weekend, expect a long wait.  :)
Title: Re: Interface/Browser issues Phase 3
Post by: Arfon on August 25, 2013, 10:50:35 am
We had a problem with our database server earlier which should be fixed now. Please reply on this thread if you're still getting this error.

Cheers
Arfon
Title: Re: Interface/Browser issues Phase 3
Post by: Randi on August 25, 2013, 11:18:22 am
 :-* :-* :-* :-* :-*
Title: Re: Interface/Browser issues Phase 3
Post by: Pommy Stuart on September 16, 2013, 06:15:16 am
Can you include 'Asiatic Squadron' to the Concord Active list please.
We have been there about three years and still there.
Title: Re: Interface/Browser issues Phase 3
Post by: Janet Jaguar on September 16, 2013, 06:52:06 am
Well, it might be hard to say they put one over on you. This is the blurb they put on the slideshow of ships on the OW Home Page (http://www.oldweather.org/), and on Gordon's page of the American ships (http://www.naval-history.net/OWShips-USNShipsList.htm#Concord).

Quote
USS Concord: a Yorktown-class gunboat built by Delaware River Iron Works, laid down May 1888, launched 8 March 1890. Commissioned on 14 February 1891 with a crew of 187, first commanded by Cdr O. A. Batcheller.
Log Period 1891-1929. Service in West Indies and South America, Asiatic Station, Alaskan waters, 1898 Battle of Manila Bay, South and South West Pacific, Yangtze Patrol.

And this picture is on the bottom of the Dockyard reference page. 
(http://upload.wikimedia.org/wikipedia/commons/8/8e/USS_Olympia_art_NH_91881-KN_cropped.jpg)
Title: Re: Interface/Browser issues Phase 3
Post by: Pommy Stuart on September 16, 2013, 07:02:37 am
Concord active.
Title: Re: Interface/Browser issues Phase 3
Post by: Janet Jaguar on September 16, 2013, 07:10:09 am
Arfon and Stuart forgot to ask Gordon which areas predominate. ::)
Title: Re: Interface/Browser issues Phase 3
Post by: Pommy Stuart on September 16, 2013, 07:32:59 am
First time I have watched the slide show, just thought it was a random picture.  ;)

Another slight problem.
I don't mind sharing the captaincy but dcpdragon might.
Title: Re: Interface/Browser issues Phase 3
Post by: Randi on September 16, 2013, 07:40:55 am
I just saw that myself and I posted a note to Caro to put that on our Stuart (Lynn) list ;D
Title: Re: Interface/Browser issues Phase 3
Post by: Pommy Stuart on September 22, 2013, 04:18:02 am
Since the 'Default' ship was changed from "Concord" to "Yorktown" I do not seem to find a easy way back to Transcribe (Concord) after editing a page).
Can we have a 'Return to transcribing' button to return to normal transcribing pages of the ship from the Edit pages.
Clicking Transcribe (blue button) just takes me to Yorktown.
T.I.A.
Title: Re: Interface/Browser issues Phase 3
Post by: Janet Jaguar on September 22, 2013, 04:43:48 am
The 2 recommended easy ways to get from My Pages editing back to transcription, each preferred by different people:


Title: Re: Interface/Browser issues Phase 3
Post by: Randi on September 22, 2013, 07:38:54 am
If you edit from "My Pages", you can click on "Learn more".

If you edit from "My Old Weather", you can click on your ship.
Title: Re: Interface/Browser issues Phase 3
Post by: Pommy Stuart on September 22, 2013, 07:42:51 am
Thank you Janet, I do know those two ways they are not what I want to do.
Method 1, starts a new instance on a new tab.
method 2, does the same.

My problem is I want to go back to transcribing from the EDIT page not have to start a new tab.
This is my current sequence
Go to My pages,
Select page to edit,
Edit,
click 'I've finished'
I am now returned to Thumbnail page.
It as this page I think there should be a link DIRECT back to the ship I left to continue transcribing.

Hi Randi.
Thanks for that idea, it is a bit closer to what i would like, granted it is an obscure way back.

P.S. I do not edit the logs often but sometimes go back to look for info.
Title: Re: Interface/Browser issues Phase 3
Post by: Caro on September 22, 2013, 08:15:58 am
Stuart, I could be wrong but I think what you want is the way it used to be.
People who wanted to edit many pages (perhaps having discovered a consistent error) were returned to the interface each time they finished a page, which was a tad annoying to some.
I would say the easiest way out is to hit the browser back button twice or open another tab for My Old Weather/My Pages.
Title: Re: Interface/Browser issues Phase 3
Post by: Pommy Stuart on September 22, 2013, 08:44:57 am
Will try that.
But, yes, I want it abck back the old way.  :'(
Title: Re: Interface/Browser issues Phase 3
Post by: mapurves on September 22, 2013, 06:06:36 pm
On a similar note, on occasion I have gone back to fix a problem - sometimes a hard to read obscure name that is more legibly written a few pages on. I go to my pages, and see the ten pages, and start looking for the page or two that need to have the name fixed. I find that I can lose track of just what page I looked at, especially after five or six pages, and it would be nice to have the little caption below the page, "Page 3474 transcribed 2 days ago," change colour when the page is accessed. Once I leave the "My Pages" section, the page captions would revert back to the original colour.

Just a thought,

Michael
Title: Re: Interface/Browser issues Phase 3
Post by: Janet Jaguar on September 22, 2013, 08:17:16 pm
A reasonable request.  I don't know if the guys writing code for the whole zooniverse have the time, but I do like it.  It beats keeping a little penciled notepad next to the computer to scribble page numbers on.
Title: Re: Interface/Browser issues Phase 3
Post by: mapurves on September 24, 2013, 12:10:44 am
I had to go back and check a log page under My Pages, Concord. When I was done, and clicked on Transcribe, I got a page from another ship. I had to log out of Old Weather, and then log back in for the Concord. I recall that someone else had a similar problem a little while ago. Just wanted you to know it continues...

Michael
Title: Re: Interface/Browser issues Phase 3
Post by: Randi on September 24, 2013, 12:21:01 am
Hi Michael,

It is working correctly. The 'problem' is that Concord is no longer the default ship.
Instead of clicking on TRANSCRIBE, click on Learn more

See http://forum.oldweather.org/index.php?topic=3975.msg73743#msg73743
Title: Re: Interface/Browser issues Phase 3
Post by: mapurves on September 24, 2013, 04:53:27 pm
Thank you, Randi, that makes sense. I guess that Concord has been the default for so long that I just got used to clicking Transcribe to get there; I thought it took the name of the ship from the pages you were checking.

M
Title: Re: Interface/Browser issues Phase 3
Post by: Craig on January 25, 2014, 12:37:06 pm
Hi Oddstacks.

All your assumptions are correct. It is a wet-bulb temperature, from which we infer the humidity, and it should never be higher than the dry-bulb temperature (that is, the air temperature in the previous column). Comparing wet and dry-bulb temperatures is one of the checks we do on the observations to make sure they are sensible before using them.

 Philip

This suggestion may have been made before but it would be helpful if cases where the wet bulb temperature exceed the dry bulb temperature were highlighted in red in the right panel. This could indicate a possible transcription error and would facilitate checking.
Title: Re: Interface/Browser issues Phase 3
Post by: Janet Jaguar on January 25, 2014, 02:28:56 pm
Add that to the Phase 4 suggestions.  It would be nice.
Title: Re: Interface/Browser issues Phase 3
Post by: HHTime Ron on February 01, 2015, 12:15:21 am
While everyone is picking on your beautifully designed workspace, I will pile on with three possible improvements to consider.

1) I am able to move from one box to the next with the tab in Weather Observation tab and know that what I typed will not change EXCEPT for the Weather Code box.  I type "bc" tab and look back to see "bcd"; so, I back up and add a blank. In other words, its correcting my work without my permission (like an iPhone Grrrrr!)  If all the boxes acted this way, I probably wouldn't care.  Consistency is good for speed and accuracy.

2)  There is no simple way to review the page just before hitting "Finished with this Page" except to go back on reopen every box.  Could we provide a summary window upon request -- just printed plain, can be read-only.

3) I sometimes must leave my work on a page unfinished.  Don't want to lose the work; so, I have to push "I am Finished with this Page."   Also. I find a problem that I want to ask about; so, I close it out to copy and post, again I'm not done. So, I have to remember which page is really not finished.  It would be cool to have an "I'm Really Finished with this Page."  or "In-Work Saved" and a mark of some kind in the page number line of each page in my Pages List.

Again, these are intended only as polish for the apple.  :)
Title: Re: Interface/Browser issues Phase 3
Post by: Janet Jaguar on February 01, 2015, 12:18:55 am
A very good place for good suggestions!!  :)
Title: Re: Interface/Browser issues Phase 3
Post by: mapurves on February 01, 2015, 01:32:07 am
While everyone is picking on your beautifully designed workspace, I will pile on with three possible improvements to consider.

1) I am able to move from one box to the next with the tab in Weather Observation tab and know that what I typed will not change EXCEPT for the Weather Code box.  I type "bc" tab and look back to see "bcd"; so, I back up and add a blank. In other words, its correcting my work without my permission (like an iPhone Grrrrr!)  If all the boxes acted this way, I probably wouldn't care.  Consistency is good for speed and accuracy.

2)  There is no simple way to review the page just before hitting "Finished with this Page" except to go back on reopen every box.  Could we provide a summary window upon request -- just printed plain, can be read-only.

3) I sometimes must leave my work on a page unfinished.  Don't want to lose the work; so, I have to push "I am Finished with this Page."   Also. I find a problem that I want to ask about; so, I close it out to copy and post, again I'm not done. So, I have to remember which page is really not finished.  It would be cool to have an "I'm Really Finished with this Page."  or "In-Work Saved" and a mark of some kind in the page number line of each page in my Pages List.

Again, these are intended only as polish for the apple.  :)

You might know this already, but you can go to "My Pages" which is under the tab, at the top right of the transcribing page, labelled with your login name HHTime Ron. When you click on the My Pages tab, you will see a list of the boats you've been transcribing. Select the correct boat, and you'll see all the pages you've transcribed. You can then select the page you want to continue transcribing, or that you want to correct an entry. Of course, it helps to remember which one you need to fix, but in most cases it's the last one. The description of the log pages show how long ago it was completed, which helps.
Title: Re: Interface/Browser issues Phase 3
Post by: Randi on February 01, 2015, 08:45:01 am
1) I am able to move from one box to the next with the tab in Weather Observation tab and know that what I typed will not change EXCEPT for the Weather Code box.  I type "bc" tab and look back to see "bcd"; so, I back up and add a blank. In other words, its correcting my work without my permission (like an iPhone Grrrrr!)  If all the boxes acted this way, I probably wouldn't care.  Consistency is good for speed and accuracy.

I have seen what I suspect is the same problem with wind directions. It is because of the (otherwise) very useful drop-down lists.
I type in SE, but the mouse cursor just happens to be slightly below the wind direction box and therefore on ESE in the list: ESE, SE, SSE. When I tab to the next field, ESE is entered from the list.
I try to remember to keep my mouse well clear of the area below the entry box.

I agree with your other two points.
Title: Re: Interface/Browser issues Phase 3
Post by: Maikel on February 01, 2015, 08:52:39 am
1) I am able to move from one box to the next with the tab in Weather Observation tab and know that what I typed will not change EXCEPT for the Weather Code box.  I type "bc" tab and look back to see "bcd"; so, I back up and add a blank. In other words, its correcting my work without my permission (like an iPhone Grrrrr!)  If all the boxes acted this way, I probably wouldn't care.  Consistency is good for speed and accuracy.

This has nothing to do with the OW interface, it is how Internet browsers work.
Every web page with single line fields shows this functionality.

Best I can offer is to learn yourself to hit a cursor key, e.g. the End key, before starting to make corrections.
Title: Re: Interface/Browser issues Phase 3
Post by: Craig on February 01, 2015, 11:17:44 am
I had the same experience as Randi. I have also learned to keep the mouse cursor below the entry box. The drop down menus can be annoying sometimes.
Title: Re: Interface/Browser issues Phase 3
Post by: Hanibal94 on February 02, 2015, 01:33:18 pm
I also keep the mouse below the entry box. Typing the data in by hand is much faster than using the drop down menu.
Title: Re: Interface/Browser issues Phase 3
Post by: HHTime Ron on February 03, 2015, 12:55:46 am
Great ideas.  Thanks. O&U  :)
Title: Re: Interface/Browser issues Phase 3
Post by: exim202 on February 25, 2015, 04:38:02 pm
Today the 'click and the next entry box appears automatically' function has stopped working. I have to redraw each box by hand. This has been for about 5 hours today. It worked first thing this morning.
Everything else is working ok and the pages are loading quickly, so I don't think it is an internet connection problem (this can sometimes be slow and the boxes occasionally don't resize correctly, maybe because the updating process is slow at my end). Using IE and Vista, on a rather aged laptop.
Thanks.
Will try logging off and on again.
This worked. Problem solved!
Title: Re: Interface/Browser issues Phase 3
Post by: Helen J on February 25, 2015, 05:09:58 pm
I'm not having any problem - I've only just started transcribing, and the entry box has re-appeared each time I've clicked as usual.

Using Firefox and Windows 7, in case it's relevant.
Title: Re: Interface/Browser issues Phase 3
Post by: Janet Jaguar on February 25, 2015, 06:16:08 pm
Glad you solved it - or it solved itself - anyway, exim202.  Just as background information, IE has given our various interfaces more glitches that all other browsers combined.  Chrome and Firefox seem to be preferred by the interface structures, and they are both free to download.  Just saying.
Title: Re: Interface/Browser issues Phase 3
Post by: Randi on February 25, 2015, 06:20:49 pm
I was initially reluctant to change from IE, but I am now very happy with Firefox.
Title: Re: Interface/Browser issues Phase 3
Post by: Janet Jaguar on February 25, 2015, 06:22:35 pm
And non-geek me was terrified of changing browsers on my then-2008 laptop, but Chrome worked like a charm.  (Still works like a charm on my now-2011 laptop.  :) )
Title: Re: Interface/Browser issues Phase 3
Post by: Hanibal94 on February 25, 2015, 06:44:21 pm
Today the 'click and the next entry box appears automatically' function has stopped working. I have to redraw each box by hand. This has been for about 5 hours today. It worked first thing this morning.
Everything else is working ok and the pages are loading quickly, so I don't think it is an internet connection problem (this can sometimes be slow and the boxes occasionally don't resize correctly, maybe because the updating process is slow at my end). Using IE and Vista, on a rather aged laptop.
Thanks.
Will try logging off and on again.
This worked. Problem solved!

I've had this problem before.
It's actually caused by this: If you start transcribing a page, but then switch from the browser to some other application (such as VLC Media Player to start some music) before you finish the page, the 'click and the next entry box appears automatically' function will stop working and you'll be stuck redrawing boxes by hand.
My solution is to open a new browser window - not just a whole tab, a whole new window - and continue transcribing there. That's always worked for me.
Title: Re: Interface/Browser issues Phase 3
Post by: exim202 on February 25, 2015, 10:12:21 pm
And non-geek me was terrified of changing browsers on my then-2008 laptop, but Chrome worked like a charm.  (Still works like a charm on my now-2011 laptop.  :) )

Yes, I am reluctant to fix anything while it's not actually broken, as you have realised!  :D
Partly non-geek lack of confidence, also miserliness, and wanting to get Perry finished off soon while I have free time. I'd hate to be twiddling my thumbs if my laptop stopped working just now! However, I use Firefox at work and am coming round to the idea of buying a new machine with more capacity to run current software. Part of my problem with installing new software is it takes up too much (very limited) space, processing capacity etc. Must bite the bullet sometime tho! Thanks for the encouragement  :)
Title: Re: Interface/Browser issues Phase 3
Post by: Janet Jaguar on February 25, 2015, 10:17:00 pm
I do indeed understand that position.  Just remember that starting with Firefox or Chrome as your default browser can be a joy.
Title: Re: Interface/Browser issues Phase 3
Post by: exim202 on February 26, 2015, 12:30:03 pm
I've had this problem before.
It's actually caused by this: If you start transcribing a page, but then switch from the browser to some other application (such as VLC Media Player to start some music) before you finish the page, the 'click and the next entry box appears automatically' function will stop working and you'll be stuck redrawing boxes by hand.
My solution is to open a new browser window - not just a whole tab, a whole new window - and continue transcribing there. That's always worked for me.

Thanks Hanibal, I'll try that if it happens again. Not sure what I was doing on the last occasion - I tend to multitask a bit!
Title: Re: Interface/Browser issues Phase 3
Post by: exim202 on February 26, 2015, 12:48:35 pm
I do indeed understand that position.  Just remember that starting with Firefox or Chrome as your default browser can be a joy.
Another thing making me hesitate is that I've just missed the boat for getting Windows 7 (use and like this at work -  but no longer on sale  :'() and some of what I've seen and heard of 8.1 puts me off. How do people find 8.1 for OW and general ease of use? - with or without 'Classic Shell'? (I've also had other OS's suggested by friends, but would like to stick to something mainstream and well supported as I'm not IT savvy.) TIA for any advice/comments!
Title: Re: Interface/Browser issues Phase 3
Post by: Dean on February 26, 2015, 02:00:23 pm
I'm gonna get 'attacked' for this   ;)  ...but I'm an Apple Mac owner and have been Apple since 1980.

Lots of available support and much more user friendly to work in and update.

Title: Re: Interface/Browser issues Phase 3
Post by: Craig on February 26, 2015, 03:17:22 pm
Is that one of those genetically modified Apples that don't turn brown when you leave the lid open, Dean?   ;D
Title: Re: Interface/Browser issues Phase 3
Post by: Caro on February 26, 2015, 05:37:45 pm
I use Windows 8.1, having upgraded from the truly mystifying Windows 8.
For me, it's fine; the oW interface and everything else I need works perfectly. I have no complaints.
Windows 10 is on the way too, maybe later this year. ;)
Title: Re: Interface/Browser issues Phase 3
Post by: mapurves on February 26, 2015, 05:49:54 pm
I use Windows 8.1, having upgraded from the truly mystifying Windows 8.
For me, it's fine; the oW interface and everything else I need works perfectly. I have no complaints.
Windows 10 is on the way too, maybe later this year. ;)

Apparently Microsoft will give a free upgrade to Windows 10 to all users of Windows 7, Vista and 8.x a year after the initial release of Windows 10. They want to just have to maintain one operating system, and they hope there will be more apps available for Windows users if developers have to work with only one OS. I wish they would do it for Windows XP, too. I'm still running it on the basement PC.
Title: Re: Interface/Browser issues Phase 3
Post by: Janet Jaguar on February 26, 2015, 06:34:22 pm
Well, I like my Windows7 enough I see no point in upgrading - don't fix what isn't broken.  Hopefully my current laptop will last until just after 10.1 has fixed all the inevitable bugs that will be in 10.0.

Title: Re: Interface/Browser issues Phase 3
Post by: Randi on February 26, 2015, 06:37:16 pm
Exactly!
Title: Re: Interface/Browser issues Phase 3
Post by: exim202 on March 02, 2015, 11:23:37 am
Thanks all for the useful advice - will bear it in mind.  :)
Title: Re: Interface/Browser issues Phase 3
Post by: AvastMH on March 23, 2015, 08:16:51 pm
Hi folks,
Has anyone else noticed the transcribing boxes hopping around like grasshoppers?
Here's what happens. I'm working in Google Chrome on Windows.
When I open up a weather entry line everything works well unless I back tab to correct a datum. When I do that the screen and line leaps to the bottom of the window. I bring the window up my screen to see it more clearly, then tab forwards, the whole thing jumps down again.  When I finish that entry line and click for a new one all is well - unless I back-tab again.  I wish I didn't need to correct things - but I sometimes hit the wrong key and have to go back to sort something out. It's very disconcerting.
Any advice please? (Apart from learning not to make mistakes in the first place - sigh!  ::) :) )
Thanks!
Title: Re: Interface/Browser issues Phase 3
Post by: Janet Jaguar on March 23, 2015, 08:23:37 pm
All I remember is backspacing has never worked well or reliably. 

How to prevent frustration with the back button (http://forum.oldweather.org/index.php?topic=4162.0)
Title: Re: Interface/Browser issues Phase 3
Post by: Randi on March 23, 2015, 08:24:14 pm
I use the mouse rather than backtabbing, but I don't know that is very helpful :(
Title: Re: Interface/Browser issues Phase 3
Post by: AvastMH on March 23, 2015, 08:31:15 pm
I've never had a problem with backtabbing until the last few days...that's what is so odd. And it's so much faster than grabbing for the mouse  :(
Title: Re: Interface/Browser issues Phase 3
Post by: Randi on March 23, 2015, 08:36:40 pm
I rarely use Chrome, but I have used it for Worm Watch.
I didn't have any problems till I was 'upgraded' to Version 41.0.2272.101 m.
Several other people reported problems with this version.
Perhaps you just need to wait for the next version for back tabs.

I just tried it in Firefox, and it seems to work OK :-\
Title: Re: Interface/Browser issues Phase 3
Post by: Hanibal94 on March 23, 2015, 09:01:12 pm
I rarely use Chrome, but I have used it for Worm Watch.
I didn't have any problems till I was 'upgraded' to Version 41.0.2272.101 m.
Several other people reported problems with this version.
Perhaps you just need to wait for the next version for back tabs.

I just tried it in Firefox, and it seems to work OK :-\

This is exactly what's been happening to me for the past few days. It is quite annoying because I use the back tab to correct stuff.
But I did find that if you backtab, and hit some other key, it will jump back down to where you were.
Title: Re: Interface/Browser issues Phase 3
Post by: AvastMH on March 24, 2015, 01:02:04 pm
thanks Randi and Hanibal...great tips!  :D
Title: Re: Interface/Browser issues Phase 3
Post by: AvastMH on April 17, 2015, 09:21:32 pm
I'm just so confused...I just re-checked my log pages so that I could sort out the weird letter that I wanted help with on the 'what's that thread'. Now I can't find that page and, on sorting out another problem  I see that all the weather entry lines on my pages have been scrambled. Each line has the correct details, but the order is crazy.
Over the last three days I've lost about 100 weather lines due to a bug on Chrome (hit the backspace key at the wrong time and the whole of Chrome folds and takes your records with it - aagghh!) so I swapped back to Firefox this evening. Any idea of what's going on please? It's weird enough that the lines have been scrambled - but that whole page has disappeared (though my count still shows that it did!)  :-\ :'(
Title: Re: Interface/Browser issues Phase 3
Post by: propriome on April 17, 2015, 10:21:48 pm
Hi Joan,

About the scramble issue, the order of weather entries is always scrambled if you load back a previous weather page... i'm almost sure you should not worry about that. I think the problem was already addressed here in the forum (can't remember exactly where) and the answer was: don't pay attention to the weather entries order if you reload a previous page.

PS: I suppose you mean the order of items on the right of the screen, below the map, where the weather icon and the three temperatures are shown... boxes drawn over the page are still in the correct position, aren't they?
Title: Re: Interface/Browser issues Phase 3
Post by: Randi on April 17, 2015, 10:26:55 pm
What Matteo says for the order ;D



For the weird letter page, do you have the pages before and after it saved?
Are you sure you saved it?
Title: Re: Interface/Browser issues Phase 3
Post by: AvastMH on April 18, 2015, 12:15:46 pm
Thanks Matteo and Randi,

Yes - the boxes over the log page are all still correct (phew!) it's just the list on the right. I'd never spotted that before but then I rarely re-visit pages.

I don't know about the other page going missing - because of the sudden closing of Chrome I've become very cautious and have closed the page immediately after finishing those precious weather reports, then open it again to do anything else (that's why I spotted the other problem with the scrambled lists). Oh well - if it didn't save, Helen will have covered it  :-\
Next time I do any pages I'll check that they all save.  :-\ :)
Title: Re: Interface/Browser issues
Post by: Randi on December 30, 2015, 12:13:39 pm
FYI
I don't know if this applies anyone here, but AVG's Web TuneUp put millions of Chrome users at risk (http://www.bbc.com/news/technology-35198435)
Title: Re: Interface/Browser issues
Post by: Janet Jaguar on December 30, 2015, 01:51:09 pm
FYI
I don't know if this applies anyone here, but AVG's Web TuneUp put millions of Chrome users at risk (http://www.bbc.com/news/technology-35198435)

I do have AVG, but not anything that interacts with the web - thank goodness.  Just the paid version of PC Security and PC TuneUp.  (Their free versions of programs have never been much good, but I haven't had any bad results from the better paid versions.  Yet.)
Title: Re: Interface/Browser issues
Post by: AvastMH on March 20, 2016, 07:34:05 pm
Is anyone else having trouble getting into OldWeatherWhaling using the login through the Zooniverse icon please? I'm using Firefox.
Thanks,
Joan
Title: Re: Interface/Browser issues
Post by: Randi on March 20, 2016, 07:39:56 pm
It just worked fine for me with Firefox 45.0.1.
Ditto Chrome.
Title: Re: Interface/Browser issues
Post by: AvastMH on March 20, 2016, 08:01:37 pm
 :( :( :'(  I'll keep trying
Title: Re: Interface/Browser issues
Post by: Randi on March 20, 2016, 08:13:14 pm
What's happening?
Title: Re: Interface/Browser issues
Post by: AvastMH on March 21, 2016, 04:53:08 pm
Well yesterday I kept clicking the little circle icon to get signed on on OWW - and no sign in screen appeared though FF. Today it's happy to work. I've only just installed FF so I'm prepared to think that it's sorted itself out overnight once I'd shut the computer down.  :)
Title: Re: Interface/Browser issues
Post by: AvastMH on March 21, 2016, 05:44:47 pm
oh no!!! It's just happened again.

Using Chrome 49 on an incognito page:
when I go to the opening page for OWW: https://whaling.oldweather.org/#/
and try to 'LOG IN using Zooniverse' using the circle-and-spot icon
(which shows as connecting to https://whaling.oldweather.org/user/auth/zooniverse )
the page refreshes but no window for signing in appears.
And the 'LOG IN' with logos in the top right corner appears again with no changes to it.

Same happens in Firefox version 45.

I can't log in through either of those pages.

Now when I go in through Chrome 49 via a non-incognito page all I have to do is just click on that 'circle-and-spot LOG IN' icon and the page refreshes and I'm signed in.

This is very odd. Any suggestions anyone? Could anyone else try to confirm these problems please?
Title: Re: Interface/Browser issues
Post by: Hanibal94 on March 21, 2016, 06:13:46 pm
When I use Chrome 49.0 in a regular page:
- I get taken to https://panoptes.zooniverse.org/users/sign_in
- I enter my ID and PW and log in.
- It goes back to the homepage, and everything's fine.

Same thing with an incognito Chrome 49.0 page.
And Firefox 45.0.1. too - so in other words, I'm not having any problems at all.
Are you redirected to the Panoptes page when you sign in via non-incognito Chrome, Joan?
Title: Re: Interface/Browser issues
Post by: Randi on March 21, 2016, 06:48:13 pm
https://whaling.oldweather.org/#/

I have no problems logging in with Firefox 45.0.1 or Chrome 49.0.2623.87 m on regular tab.

I also have no problems logging in with Firefox 45.0.1 or Chrome 49.0.2623.87 m using private/incognito windows.
However, it does seem to take just a little longer for the sign in screen to come up...
Title: Re: Interface/Browser issues
Post by: AvastMH on March 21, 2016, 06:53:13 pm
Well it beats me - because I'm getting the same problems from incognito Chrome, and Firefox:

I open up firefox.
search for oldweather
select oldweather.org
I get the 'Welcome to OldWeather' page. This offers a 'log in'

This leads to the Zooniverse log in page: https://panoptes.zooniverse.org/users/sign_in
I log in and get taken back to the welcome page showing that I have logged in.

I then select 'Go to Old Weather:Whaling'
I then get the 'Old weather | Whaling' front page https://whaling.oldweather.org/?_ga=1.172839077.781560719.1458502100#/
But this does not show me as logged in. That's when I try using the 'LOG IN circle-and-spot' icon. When I click on that there's a
brief run through of some sort of dialogue box/line at the bottom left of the screen. But it goes through so fast I can't catch what it says.

Even leaving the page for 5 minutes does not result in a log in screen :( Would it matter that I'm using Windows 10 on this machine I wonder?
I'll log off here and try through windows 7 on the old desk top machine if it might make a difference  :-\
Title: Re: Interface/Browser issues
Post by: Randi on March 21, 2016, 06:56:38 pm
Windows 7 here.

I start from: https://whaling.oldweather.org/#/ (bookmarked ;))



Give me the link you have to: "I get the 'Welcome to OldWeather' page. This offers a 'log in'"
Title: Re: Interface/Browser issues
Post by: Helen J on May 03, 2016, 05:14:13 pm
Is anyone else finding it impossible to log into Classic OW?  I've just tried to log in to the good old Patterson, and can't get in.  Windows 7 and Firefox.  I've tried various ways (and Jamestown as well) and the log in page comes up blank.
Title: Re: Interface/Browser issues
Post by: mapurves on May 03, 2016, 05:17:20 pm
Is anyone else finding it impossible to log into Classic OW?  I've just tried to log in to the good old Patterson, and can't get in.  Windows 7 and Firefox.  I've tried various ways (and Jamestown as well) and the log in page comes up blank.

Nothing happens for me. I just tried it, 9:15 Pacific Daylight Time.  I guess this means breakfast first, transcribing second.  :)
Title: Re: Interface/Browser issues
Post by: Hanibal94 on May 03, 2016, 05:17:55 pm
Is anyone else finding it impossible to log into Classic OW?  I've just tried to log in to the good old Patterson, and can't get in.  Windows 7 and Firefox.  I've tried various ways (and Jamestown as well) and the log in page comes up blank.

Same here. The odd thing is that the main website and the ship's homepages are still available - the login page is the only thing that won't work.  ??? ??? ???
Title: Re: Interface/Browser issues
Post by: AvastMH on May 03, 2016, 05:37:56 pm
Hi folks,

Sorry everyone - I posted in the technical faults thread earlier. There were other problems this morning - I'll just check to see what's left to cure, and what might have newly sprung up since the fix at about 1pm :)
Title: Re: Interface/Browser issues
Post by: Helen J on May 03, 2016, 05:52:06 pm
Thanks Joan - meanwhile I'll keep going on editing Bacchus.  We're making our way through the ice to Archangel, which is one of the more exciting events in Bacchus' voyage, so I'm not complaining!
Title: Re: Interface/Browser issues
Post by: Randi on May 03, 2016, 05:56:08 pm
I just logged in using Firefox and was able to get a Jamestown page to transcribe.



No problem with Chrome either.
Title: Re: Interface/Browser issues
Post by: Helen J on May 03, 2016, 06:02:56 pm
Yes, that just worked for me too.  Too late for today though ....  But at least Bacchus has reached Archangel.
Title: Re: Interface/Browser issues
Post by: AvastMH on May 03, 2016, 06:12:35 pm
Great thanks Randi

Firefox is showing a weird front page format for me with OWW, but links work, then marking is of a full size page with strangely tiny interface entries.
FF OK - with classic and OW5
IE good with classic, OWW and OW5

I'll drop a note in about the continuing bloopers, thanks everyone! :)

(Enjoy the ice-ridden Bacchus Helen :D )
Title: Re: Interface/Browser issues
Post by: Randi on May 03, 2016, 06:22:47 pm
OWW is fine for me in Firefox - try reloading the page.
I have 45.0.2

but it is updating...
Title: Re: Interface/Browser issues
Post by: Randi on May 03, 2016, 06:38:03 pm
Firefox 46.0
No problems with OW3, OW4, or OW5
Title: Re: Interface/Browser issues
Post by: Hanibal94 on May 03, 2016, 06:54:28 pm
Works for me now - hooray!
Title: Re: Interface/Browser issues
Post by: AvastMH on May 03, 2016, 07:17:00 pm
Is anyone else getting this weird format on FF (my laptop shows it in the right format):

(http://i.imgur.com/KuXwhUJ.png)

 
Title: Re: Interface/Browser issues
Post by: Randi on May 03, 2016, 07:37:09 pm
 :o  :o :o
No.
Have you tried zooming?
What OS and what version of FF?

I am on Win 7





That is close to what I get when I zoom all the way out.
Title: Re: Interface/Browser issues
Post by: AvastMH on May 04, 2016, 11:43:14 am
Thanks Randi - that was the solution. I have no idea why it reset the zoom - it's strange. Doubtless my end though  ::)  :)
Title: Re: Interface/Browser issues
Post by: Hanibal94 on May 04, 2016, 11:51:20 am
I have no idea why it reset the zoom - it's strange. Doubtless my end though  ::)  :)

If you hold down the Ctrl key while using the mouse wheel, you will zoom in or out of Firefox. Same for Chrome.
Maybe that's what caused it? Firefox doesn't send up a little notification saying what you've done, unlike Chrome.
Title: Re: Interface/Browser issues
Post by: AvastMH on May 04, 2016, 08:02:51 pm
I think you just revealed the mystery Hanibal! Thanks so much! It's likely that I may have done that, but with no notice I would never have known it. It's good to know that it's a real event, and not some paranormal computing activity beamed in from Mars ;)
Title: Re: Interface/Browser issues
Post by: Randi on May 04, 2016, 08:42:08 pm
Quote
It's good to know that it's a real event, and not some paranormal computing activity beamed in from Mars ;)

While I agree that it is probably something you did by accident, I don't think we have proved that it was you and not some paranormal computing activity beamed in from Mars ;) ;)

OR

Perhaps Michael and Craig have created: Alt-Z - zoom out on Joan's computer ;)
Title: Re: Interface/Browser issues
Post by: mapurves on May 04, 2016, 08:54:18 pm
Oooops!  :-[
Title: Re: Interface/Browser issues
Post by: Randi on May 04, 2016, 08:59:46 pm
 ;D ;D ;D
Title: Re: Interface/Browser issues
Post by: AvastMH on May 04, 2016, 10:56:02 pm
Ohhhhh - didn't think of that (oh no, what now??!!??)  ;) ;) ;)
Title: Re: Interface/Browser issues
Post by: Craig on May 04, 2016, 11:01:37 pm
 ;D ;D ;D

Michael's the technical wizard. I'm innocent.
Title: Re: Interface/Browser issues
Post by: AvastMH on May 04, 2016, 11:04:46 pm
 ;D ;D ;D ;D ;D
Title: Re: Interface/Browser issues
Post by: mapurves on May 04, 2016, 11:39:15 pm
;D ;D ;D

Michael's the technical wizard. I'm innocent.

I confess. Craig did it!   ;D
He lies about his technical prowess.   :o  ;)
Title: Re: Interface/Browser issues
Post by: AvastMH on May 05, 2016, 01:36:16 pm
 ;D ;D ;D
Title: Re: Interface/Browser issues
Post by: Dean on May 05, 2016, 09:15:48 pm
IBM - It's Better Manually!  or I Been Mislead or It Be Messed up!  ;) ;)
Title: Re: Interface/Browser issues
Post by: AvastMH on May 05, 2016, 10:10:53 pm
 :D  I can go for I Be Muddled
Title: Re: Interface/Browser issues
Post by: Maikel on May 20, 2016, 11:50:25 am
Is it just me, or are others also having problems logging into OW Classic?
When I go to Yorktown's ship page, it's looking somewhat incomplete, not styled properly.
When I try to start to transcribe, after logging in, Firefox reports that the page isn't redirecting properly.
Firefox claims it has detected that the server is redirecting the request for this address in a way that will never complete.
Title: Re: Interface/Browser issues
Post by: Caro on May 20, 2016, 12:13:13 pm
Thanks Maikel. I've asked for help. 
Title: Re: Interface/Browser issues
Post by: Craig on May 20, 2016, 12:21:02 pm
I have positioning problems with the capture screen that partially obscure the capture boxes but I can still save my pages.
Title: Re: Interface/Browser issues
Post by: Randi on May 20, 2016, 12:51:23 pm
Is it just me, or are others also having problems logging into OW Classic?
When I go to Yorktown's ship page, it's looking somewhat incomplete, not styled properly.
When I try to start to transcribe, after logging in, Firefox reports that the page isn't redirecting properly.
Firefox claims it has detected that the server is redirecting the request for this address in a way that will never complete.

I'm seeing that too :'(
Title: Re: Interface/Browser issues
Post by: propriome on May 20, 2016, 01:14:01 pm
Here too :'(

There's an endless loop between login.zooniverse.org and classic.oldweather.org... the browser detects this bouncing, and after a while (14 to 20 exchanges when i've checked) show the issue page and stop trying.
Title: Re: Interface/Browser issues
Post by: Hanibal94 on May 20, 2016, 02:44:16 pm
When I first tried to log in, I got the login page for panoptes.zooniverse.org, not the one I'm used to seeing.
Then I got this message, and I'm still getting it every time I click "Get Started" in from the OW Classic home page:

Quote
The panoptes.zooniverse.org page isn?t working

panoptes.zooniverse.org is currently unable to handle this request.
HTTP ERROR 500

But the individual ship pages look fine.
This is on Chrome, Windows 10.
Title: Re: Interface/Browser issues
Post by: Caro on May 20, 2016, 03:06:38 pm
A message from Grant: "We are aware of the problems and trying to fix them as we speak."
 :)
Title: Re: Interface/Browser issues
Post by: Hanibal94 on May 20, 2016, 04:19:40 pm
Update: When I click "Get Started" from the OW Classic homepage, I get:

Quote
Authorize required
Authorize Classic Old Weather to use your account?

This application will be able to:

  • User
  • Public

Authorize
Deny

I click Authorize, and get:

Quote
The page you were looking for doesn't exist.

You may have mistyped the address or the page may have moved.

Is this a case of reorganizing gone wrong?
Title: Re: Interface/Browser issues
Post by: Caro on May 20, 2016, 07:20:39 pm
It shouldn't be too much longer, we hope.
There are some 'security-related updates' being applied.
Hang in there, folks.
Title: Re: Interface/Browser issues
Post by: Randi on May 20, 2016, 07:28:06 pm
For the moment it is really secure....
Title: Re: Interface/Browser issues
Post by: AvastMH on May 20, 2016, 08:05:14 pm
 ;D ;D ;D

I just got into OW3 which I could not do earlier, also OWW worked - just going to see if OW5 is offering any work :)]

Yup - OW5 working.
Title: Re: Interface/Browser issues
Post by: Randi on May 20, 2016, 08:13:25 pm
OW3 is still not working for me - can't login.
Title: Re: Interface/Browser issues
Post by: mapurves on May 20, 2016, 08:32:18 pm
Same for me. I just get the redirection page.   :'(
Title: Re: Interface/Browser issues
Post by: Hanibal94 on May 20, 2016, 08:40:39 pm
When I try to log in, I get the normal login page.
But after entering my details, I get this:

Quote
The classic.oldweather.org page isn?t working

classic.oldweather.org redirected you too many times.
Try:
Reloading the page
Clearing your cookies
ERR_TOO_MANY_REDIRECTS
Title: Re: Interface/Browser issues
Post by: Randi on May 20, 2016, 09:08:39 pm
Not me.
From https://classic.oldweather.org I get "The page isn't redirecting properly" when I click on Get Started.

They are working on it...
(http://i15.photobucket.com/albums/a373/kuhio98/Pacing.gif)
Title: Re: Interface/Browser issues
Post by: Craig on May 20, 2016, 09:30:47 pm
I am able to close classic OW and then go to http://classic.oldweather.org/ . It doesn't ask me to sign in. I am able to open the Patterson and the formatting is now correct.
Title: Re: Interface/Browser issues
Post by: Randi on May 20, 2016, 09:53:53 pm
No luck with Firefox or Chrome :'(
Title: Re: Interface/Browser issues
Post by: Caro on May 20, 2016, 10:01:01 pm
Nothing is working for me either. I hope there is better news soon.
Title: Re: Interface/Browser issues
Post by: Bob on May 20, 2016, 10:20:54 pm
It's working fine for me at the moment. I'll restart the browser (Firefox) and see what happens...

...Great, that broke it. I should have just stayed logged in.  >:(
Title: Re: Interface/Browser issues
Post by: mapurves on May 20, 2016, 10:26:48 pm
I just tried in Explorer (I normally use Firefox). I got the login page but now just a spinning circle. Still just the re-direction page on Firefox.  The circle on Explorer has stopped spinning, and I now get this:

Quote
The client and server are unable to negotiate authentication. Please try logging in again later.

I guess that means I cannot put off washing dishes any longer, now that the vacuuming, dusting, cat-walking, bird feeder filling and toilet cleaning have all been done.  :'(
Title: Re: Interface/Browser issues
Post by: mrniaboc on May 21, 2016, 12:07:29 am
Hi all,

We're very sorry about the issues you're experiencing on Classic Old Weather. We were updating some software earlier today and it broke things on the site. Our devs are working to get everything back to normal, but as it is the weekend it may not be fixed until Monday.

We're really sorry for this, but please let me assure you that Classic Old Weather will be back very soon. Meanwhile enjoy your weekends!

Cheers,

Grant
Title: Re: Interface/Browser issues
Post by: Bob on May 21, 2016, 12:38:25 am
OW Whaling is a good alternative, drop by and transcribe a few...

https://whaling.oldweather.org/#/

 :D
Title: Re: Interface/Browser issues
Post by: Craig on May 21, 2016, 11:23:15 am
Classic OW is still working for me using Firefox but it is because I use the option "Show my windows and tabs from last time". When I try with IE I am forced to log in and I can't. With this option in Firefox I never have to log in. I always come back to the page I last had open.

Oops ... when I went back to fix a saved page and then clicked Learn More and Transcribe I got a white screen. Looks like that's the end for me too. Oh well, it's a nice sunny day and there's lots of gardening to do.  ;D

... The white page was only temporary. I can still transcribe
Title: Re: Interface/Browser issues
Post by: Randi on May 21, 2016, 12:17:05 pm
Hi all,

We're very sorry about the issues you're experiencing on Classic Old Weather. We were updating some software earlier today and it broke things on the site. Our devs are working to get everything back to normal, but as it is the weekend it may not be fixed until Monday.

We're really sorry for this, but please let me assure you that Classic Old Weather will be back very soon. Meanwhile enjoy your weekends!

Cheers,

Grant

Hi Grant,
Thanks for the update!
Randi
Title: Re: Interface/Browser issues
Post by: Bob on May 23, 2016, 02:16:35 pm
It's working again for me now. It wouldn't take the first page I transcribed, though, nothing would happen when I clicked 'I've finished with this page'. I closed the browser and it worked fine the next time.
Title: Re: Interface/Browser issues
Post by: Randi on May 23, 2016, 02:19:57 pm
Working for me too - though i didn't do any transcribing.
Title: Re: Interface/Browser issues
Post by: mrniaboc on May 23, 2016, 02:21:34 pm
Hi all,

Everything should be back to normal now. We're very sorry for the inconvenience. Please do continue your fantastic work with us!

Cheers,

Grant
Title: Re: Interface/Browser issues
Post by: Maikel on May 23, 2016, 02:21:45 pm
Hooray, holiday is over. :)

I was able to log in on Yorktown again.
Though I wasn't presented with the usual login screen, it was a new one (Panoptes) asking to authorize me to add OW Classic to my Zooniverse account.

After transcribing the first page, clicking the "I have finished" button didn't do anything.
Reloaded the page, transcribed again, and this time it did work.

One thing though, when I log out, I'm routed to the main OW classic page, not back to Yorktown's page.
It also looks like I'm still logged in.
I'm immediately presented with a page to transcribe, without having to log in first.
Title: Re: Interface/Browser issues
Post by: Randi on May 23, 2016, 02:23:23 pm
Thank you, Grant and Adam !
Title: Re: Interface/Browser issues
Post by: Caro on May 23, 2016, 02:43:08 pm
Ditto.  :)
Title: Re: Interface/Browser issues
Post by: propriome on May 23, 2016, 03:11:48 pm
Hooray!! Back to work then... ;D ;D
Title: Re: Interface/Browser issues
Post by: Hanibal94 on May 23, 2016, 04:59:51 pm
Many thanks! Please reward yourselves with some cake.  :) :)
Title: Re: Interface/Browser issues
Post by: Helen J on May 23, 2016, 05:10:11 pm
Thank you for getting us back onboard - I'll pick up my kitbag and board the good ship Patterson once again after my weekend's shore leave ....
Title: Re: Interface/Browser issues
Post by: mrniaboc on May 23, 2016, 05:42:06 pm
It's Cam that deserves the real thanks. He lost his Friday night tracking down what the problem was. Great work Cam!
Title: Re: Interface/Browser issues
Post by: Randi on May 23, 2016, 05:52:10 pm
Please take one for yourself and pass this on to Cam ;)

(http://images6.fanpop.com/image/photos/33400000/CHOCOLATE-CAKE-YUM-chocolate-33482009-1200-628.jpg)
Title: Re: Interface/Browser issues
Post by: Randi on May 23, 2016, 06:18:06 pm
Thank you, Cam !
Title: Re: Interface/Browser issues
Post by: AvastMH on May 23, 2016, 07:37:16 pm
Thank you Grant, Adam and Cam - something to wash the chocolate brownies down :D

(http://i.imgur.com/QeYdr6k.png?1)
Title: Re: Interface/Browser issues
Post by: Bob on May 23, 2016, 07:47:11 pm
Champagne and chocolate?  :o :-X ;D

Thanks Grant, Adam and Cam!
Title: Re: Interface/Browser issues
Post by: AvastMH on May 23, 2016, 07:51:31 pm
 ;D ;D ;D (I sort of agree Bob - no idea why I didn't choose a nice cup of tea ;) )
Title: Re: Interface/Browser issues
Post by: Randi on May 23, 2016, 08:07:44 pm
I'm having a nice cup of tea ;)
Title: Re: Interface/Browser issues
Post by: AvastMH on May 23, 2016, 09:14:59 pm
 ;D ;D ;D
Title: Re: Interface/Browser issues
Post by: Bob on May 24, 2016, 01:10:16 pm
Well, it turns out that with the switch to Zooniverse authentication I'm now unable to sneak in a bit of transcribing at work; Zooniverse is blocked by our company firewall.   :(

At least I can still monitor the forum.  :P
Title: Re: Interface/Browser issues
Post by: Randi on May 24, 2016, 01:20:33 pm
 ;D :-X
Title: Re: Interface/Browser issues
Post by: Craig on May 24, 2016, 02:43:39 pm
Your company may have heard of OW addiction  ;D
Title: Re: Interface/Browser issues
Post by: Bob on May 24, 2016, 03:35:21 pm
That, and something about 'Legitimate Business Purpose'.  ;)

Your company may have heard of OW addiction  ;D
Title: Re: Interface/Browser issues
Post by: Craig on May 24, 2016, 05:02:29 pm
OW might fit into their long-term plan.  :D
Title: Re: Interface/Browser issues
Post by: AvastMH on May 24, 2016, 10:29:05 pm
You are saving the planet for their business to exist?  :-\   ;) :D
Title: Re: Interface/Browser issues
Post by: Hanibal94 on May 27, 2016, 11:32:38 pm
Looks like the interface is down again - Chrome and Firefox just display a blank white page.  :(

EDIT: It's back! Whew!
Title: Re: Interface/Browser issues
Post by: Maikel on May 29, 2016, 11:34:27 am
OW Classic shows a blank screen again.
Title: Re: Interface/Browser issues
Post by: Craig on May 29, 2016, 11:41:49 am
for me too.
Title: Re: Interface/Browser issues
Post by: Maikel on May 29, 2016, 11:50:43 am
It's back again. :-)
Title: Re: Interface/Browser issues
Post by: AvastMH on May 29, 2016, 10:22:48 pm
Everyone OK now? Looks like it  :)
Title: Re: Interface/Browser issues
Post by: mapurves on June 16, 2016, 07:19:13 pm
Has the Classic OW stopped working? I've done a few pages, but now I can't submit a completed page. When I click on the "I've Finished with This Page" button, nothing happens.  :'(
Title: Re: Interface/Browser issues
Post by: Craig on June 16, 2016, 07:23:29 pm
Yes, it seems so. I can't get a log page.
Title: Re: Interface/Browser issues
Post by: mapurves on June 16, 2016, 07:47:57 pm
Yes, it seems so. I can't get a log page.

It's back!    :) :) :)
Title: Re: Interface/Browser issues
Post by: Randi on June 16, 2016, 07:48:21 pm
I just brought up a log page in Firefox - I was already logged in.

Yes, it seems so. I can't get a log page.

It's back!    :) :) :)
Good!
Title: Re: Interface/Browser issues
Post by: Randi on July 01, 2016, 10:16:45 pm
Anyone else getting:
We're sorry, but something went wrong.

We've been notified about this issue and we'll take a
look at it shortly.
?
Title: Re: Interface/Browser issues
Post by: Bob on July 01, 2016, 10:22:30 pm
Yes
Title: Re: Interface/Browser issues
Post by: Bob on July 01, 2016, 10:33:09 pm
It looks to be back up now...
Title: Re: Interface/Browser issues
Post by: Randi on July 01, 2016, 10:50:21 pm
Yes! (http://www.desismileys.com/smileys/desismileys_3266.gif) (http://www.desismileys.com/)
Title: Re: Interface/Browser issues
Post by: Hanibal94 on July 04, 2016, 08:42:51 am
Anyone else getting:
We're sorry, but something went wrong.

We've been notified about this issue and we'll take a
look at it shortly.
?

I just had this issue for a short time - started about 30 mins ago, lasted for maybe 20 - 25.

Brief summary of what's going on: The "We're sorry, but something went wrong" message will turn up anytime you try to go to any page on the Classic interface - home, a specific vessel, whatever.
If you have a transcribed page ready to go (like I did), you won't be able to send it off because the "I've finished with this page" button isn't reacting.
Just wait until it's resolved and then you can send the page off (like I did).
Title: Re: Interface/Browser issues
Post by: Maikel on July 07, 2016, 12:14:01 pm
OW Classic problem.
Clicking Finish button does nothing.

Opening another classic page results in the following error:

Quote
ERROR
The request could not be satisfied.

CloudFront attempted to establish a connection with the origin, but either the attempt failed or the origin closed the connection.
Title: Re: Interface/Browser issues
Post by: Maikel on July 07, 2016, 12:32:45 pm
Hooray, it's all functioning again. :D
Title: Re: Interface/Browser issues
Post by: Randi on July 07, 2016, 12:39:53 pm
Phew!
Title: Re: Interface/Browser issues
Post by: mapurves on July 20, 2016, 08:20:21 pm
I just finished a page of Patterson, and when I click on the I've Finished with this Page tab, nothing happens. Is it just me???
Title: Re: Interface/Browser issues
Post by: mapurves on July 20, 2016, 08:22:19 pm
Just waited a couple of minutes, and this time it went.  :)
Title: Re: Interface/Browser issues
Post by: Maikel on July 24, 2016, 08:17:04 am
OW Classic seems to be down. :(

After logging in I get the following message:
Quote
We're sorry, but something went wrong.

We've been notified about this issue and we'll take a look at it shortly.
Title: Re: Interface/Browser issues
Post by: Randi on July 24, 2016, 08:28:32 am
I'm seeing the same thing :'(
Title: Re: Interface/Browser issues
Post by: Hanibal94 on July 24, 2016, 08:37:29 am
It's working fine for me.

This kind of error has popped up several times in the past few months, although it (thankfully!) never lasts long.
Maybe the interface is suffering from old age? IIRC, Philip once mentioned it is based on outdated software.
Title: Re: Interface/Browser issues
Post by: Randi on July 24, 2016, 08:48:10 am
It's back for me too!
Title: Re: Interface/Browser issues
Post by: Maikel on July 24, 2016, 09:36:07 am
Yep, I'm glad to be able to transcribe again, too. :)
Title: Re: Interface/Browser issues
Post by: jil on August 30, 2016, 08:13:37 pm
Anyone else having problems with the interface? Getting the same error from Cloudfront reported by Maikel above.
Title: Re: Interface/Browser issues
Post by: Randi on August 30, 2016, 08:16:44 pm
I'm not having any problems - Win 7 + Firefox
Title: Re: Interface/Browser issues
Post by: jil on August 30, 2016, 08:32:46 pm
Just tried again and seems OK now  :)
Title: Re: Interface/Browser issues
Post by: Maikel on September 01, 2016, 10:48:08 am
USS Yorktown (Firefox).

Transcribe page loads, but it can't retrieve the scanned log page.
Small image of ship is missing, too.
Title: Re: Interface/Browser issues
Post by: Maikel on September 01, 2016, 11:39:00 am
Good news, all seems to be functioning normally again. :)
Title: Re: Interface/Browser issues
Post by: mapurves on September 15, 2016, 07:47:58 pm
When I click on the I'm Finished with This Page button, nothing happens. It started happening about 5 minutes ago...  :'(

Anyone else having problems, or do I have to refresh my page and do it over?
Title: Re: Interface/Browser issues
Post by: mapurves on September 15, 2016, 08:00:01 pm
It just came back. Onwards and upwards...  :)
Title: Re: Interface/Browser issues
Post by: Pommy Stuart on September 15, 2016, 09:22:24 pm
Just started now and first page went OK.

Someone did two pages on the Albatross 1900 whilst I was sleeping.  8)
Title: Re: Interface/Browser issues
Post by: AvastMH on September 15, 2016, 09:52:51 pm
Just started now and first page went OK.

Someone did two pages on the Albatross 1900 whilst I was sleeping.  8)

Perhaps it was Sandra Bullock then? (film buffs - you may giggle now :D )
Title: Re: Interface/Browser issues
Post by: Pommy Stuart on September 15, 2016, 10:02:18 pm
 ???
Title: Re: Interface/Browser issues
Post by: mapurves on September 15, 2016, 10:55:49 pm
Just started now and first page went OK.

Someone did two pages on the Albatross 1900 whilst I was sleeping.  8)

Perhaps it was Sandra Bullock then? (film buffs - you may giggle now :D )

 ;D ;D ;D ;D ;D
Title: Re: Interface/Browser issues
Post by: AvastMH on September 15, 2016, 11:00:29 pm
???

Check out https://en.wikipedia.org/wiki/While_You_Were_Sleeping_(film)  ;) ;)
Title: Re: Interface/Browser issues
Post by: Pommy Stuart on September 16, 2016, 01:43:28 am
 :-*
Title: Re: Interface/Browser issues
Post by: Helen J on September 22, 2016, 05:53:19 pm
Anyone else having problems with the Classic ships - I've been transcribing on Patterson with no problems, but the present page won't save despite several attempts.  Everything else is working OK, so it's not the internet connection.
Title: Re: Interface/Browser issues
Post by: AvastMH on September 22, 2016, 06:40:49 pm
Odd - what systems are you using please Helen?

I just had a go with firefox on Windows 10 and managed to get the pages on the Patterson to save  within a few seconds. :)
Title: Re: Interface/Browser issues
Post by: Helen J on September 22, 2016, 06:42:54 pm
I'm on Firefox and Windows 7 - and it has just gone OK for me too.  Just one of these odd glitches I guess ....  :D
Title: Re: Interface/Browser issues
Post by: AvastMH on September 22, 2016, 06:51:13 pm
great news Helen - glad 'it' made its own way out of the system  ;) :D
Title: Re: Interface/Browser issues
Post by: Hanibal94 on September 22, 2016, 08:17:48 pm
I'm on Firefox and Windows 7 - and it has just gone OK for me too.  Just one of these odd glitches I guess ....  :D

These odd glitches are very frequent. They always go away after a bit - it's always been roughly 20 minutes for me - but they are very annoying.
I believe it's because the classic interface is getting older and older.
Title: Re: Interface/Browser issues
Post by: AvastMH on September 22, 2016, 08:56:12 pm
I'm on Firefox and Windows 7 - and it has just gone OK for me too.  Just one of these odd glitches I guess ....  :D

These odd glitches are very frequent. They always go away after a bit - it's always been roughly 20 minutes for me - but they are very annoying.
I believe it's because the classic interface is getting older and older.

 Old? Pah! It's still young - at heart  ;) ;) :D 8)
Title: Re: Interface/Browser issues
Post by: Craig on September 22, 2016, 09:43:00 pm
I can imagine some of the IF statements getting a bit less decisive and the GOTO statements less accurate. Eventually this could lead to loops executing too many times which would cause delays. I agree with Hanibal that the code needs some rejuvenation.  ;D
Title: Re: Interface/Browser issues
Post by: Pommy Stuart on September 22, 2016, 09:53:40 pm
I think it is Michael's wonderful AHK script that is doing it we are now getting to fast for the old servers.
My internet connection is now used as a heater at my house.   ;D

GoTo now that is very old hat stuff.  :o
I guess it was 1 char less than GoSub when memory was in short supply  ::)
Title: Re: Interface/Browser issues
Post by: Craig on September 22, 2016, 11:56:33 pm
There's a Go To on my new Kindle book reader.  ;D
Title: Re: Interface/Browser issues
Post by: Pommy Stuart on September 23, 2016, 12:38:09 am
 :o
Title: Re: Interface/Browser issues
Post by: AvastMH on September 23, 2016, 11:09:46 pm

My internet connection is now used as a heater at my house.   ;D


 ;D ;D ;D
Title: Re: Interface/Browser issues
Post by: Hanibal94 on October 04, 2016, 09:15:31 pm
I can't access any page from the classic.oldweather.org domain - every time I try, I get Mr Standard Error Message:

Quote
We're sorry, but something went wrong.

We've been notified about this issue and we'll take a look at it shortly.

But the program I use to update my guestimations and rankings can still retrieve the values from the pages, no problem.  ???
Title: Re: Interface/Browser issues
Post by: Hurlock on October 04, 2016, 09:27:56 pm
Same issue for me at present.  Had similar issues this time yesterday.
Title: Re: Interface/Browser issues
Post by: Bob on October 04, 2016, 10:14:57 pm
The Whaling site doesn't come up, either. OW5 works.
Title: Re: Interface/Browser issues
Post by: Bob on October 04, 2016, 10:18:04 pm
...and with that comment, everything appears to be working for me again.
Title: Re: Interface/Browser issues
Post by: jil on October 12, 2016, 03:21:45 pm
Tried logging in a few times but keep getting 'We're sorry but something went wrong'
Title: Re: Interface/Browser issues
Post by: jil on October 12, 2016, 04:02:03 pm
Tried logging in a few times but keep getting 'We're sorry but something went wrong'
OK now!
Title: Re: Interface/Browser issues
Post by: AvastMH on October 12, 2016, 05:05:53 pm
Is everyone else OK please after jil's problem?
Title: Re: Interface/Browser issues
Post by: Craig on October 12, 2016, 09:27:32 pm
It works OK for me.
Title: Re: Interface/Browser issues
Post by: AvastMH on October 12, 2016, 10:59:32 pm
Thanks Craig  :)
Title: Re: Interface/Browser issues
Post by: Bob on October 15, 2016, 03:05:32 pm
Old Weather Classic and Whaling appear to be off line at the moment (1400 UTC, Oct 15). OW5 is up, though.  ;)
Title: Re: Interface/Browser issues
Post by: AvastMH on October 15, 2016, 03:10:19 pm
I'll check them out Bob. Whaling was OK probably just a few minutes before your report (-hope it wasn't me that broke it!)
Title: Re: Interface/Browser issues
Post by: AvastMH on October 15, 2016, 03:12:09 pm
Whaling was fine via FF and on Chrome.
Now for Classic  - also fine on FF and Chrome  :-\ or perhaps :)
Off to check OW5 - perhaps they are swapping bad moments?  All is well there too.
Perhaps a developer was doing some work...I hope they get a weekend!  :)

Is OK with you know Bob?  :)
Title: Re: Interface/Browser issues
Post by: Bob on October 15, 2016, 03:21:16 pm
Everything is back up now.  :D
Title: Re: Interface/Browser issues
Post by: AvastMH on October 15, 2016, 04:05:50 pm
Hurrah! :D
Title: Re: Interface/Browser issues
Post by: mapurves on October 17, 2016, 07:09:24 pm
Nothing happens when I click on the "I've Finished with This Page Button." I've tried several times over the last few minutes. Is it just me? If so, I will have to re-enter this page I guess.  :'(
Title: Re: Interface/Browser issues
Post by: mapurves on October 17, 2016, 07:26:20 pm
I tried again, and it is back working.
Title: Re: Interface/Browser issues
Post by: AvastMH on October 17, 2016, 07:32:27 pm
Phew - that's lucky for me...is it still OK (she says with her fingers well crossed!)?
Title: Re: Interface/Browser issues
Post by: mapurves on October 17, 2016, 07:50:49 pm
It just took another page! All is well.   :) :) :)
Title: Re: Interface/Browser issues
Post by: AvastMH on October 17, 2016, 07:51:46 pm
 ;D Hurrah!!  In which case I'm off to strain apple juice from a load of stolen crab apples  ;)
Title: Re: Interface/Browser issues
Post by: mapurves on October 17, 2016, 07:57:10 pm
Not so fast. My next page is stuck!  :'(

I'll try again in a couple of minutes...
Title: Re: Interface/Browser issues
Post by: mapurves on October 17, 2016, 08:00:38 pm
After a couple more tries, it went. I looked in My Pages at the first page which gave me trouble. There are no entries on it, so I re-doing it. If no-one is having issues, I will re-boot my PC once I have finished this page.
Title: Re: Interface/Browser issues
Post by: Hanibal94 on October 17, 2016, 08:07:38 pm
I got a weird issue of my own: If I try to access the homepage of the Thetis (https://classic.oldweather.org/ships/500dc361cd0db40002000025), I just get a blank white page (on Firefox).
But if I go to "All Ships" and click "Transcribe", I can access the interface.

The other six active ships are fine.

EDIT: When I click "I've finished with this page" on Thetis or on the Albatross 1890, it doesn't work! The site doesn't react at all - same as what Michael got.

I must admit, these issues seem to be getting more and more frequent. If this keeps up, I might quit early - sorry, but it's really annoying to be unable to contribute at all, especially when you get cut off in the middle of a session.
Title: Re: Interface/Browser issues
Post by: mapurves on October 17, 2016, 08:21:38 pm
It feels like a race between us and the interface to see who is finished first.  ;D 
Title: Re: Interface/Browser issues
Post by: Pommy Stuart on October 17, 2016, 08:45:24 pm
I don't know, I go to sleep and leave you lot in charge and get up and it's broken.
You just cannot get good help these days.  ::)

Enter data on page and it will not go up.
Refresh web page, send blank page up, and load it back from My logs and it is blank as expected, re-enter data on that page, still waiting for it to send.

Title: Re: Interface/Browser issues
Post by: mapurves on October 17, 2016, 08:47:58 pm
I just keep trying every minute or so. It's as if the Interface is too busy to deal with us. Eventually it seems to go, but you have to check My Pages to ensure that the page isn't blank.  :'(
Title: Re: Interface/Browser issues
Post by: Pommy Stuart on October 17, 2016, 08:53:02 pm
Good afternoon Michael.
Good to see you back at it.
Trains for me today just filling in time till I go.
Title: Re: Interface/Browser issues
Post by: mapurves on October 17, 2016, 08:55:30 pm
Good afternoon Michael.
Good to see you back at it.
Trains for me today just filling in time till I go.

Enjoy the trains. Get those trucks welded!

As for me, I'm stopping for a cuppa. This intermittent bad behaviour is too stressful! That and a cat who wants to go outside!
Title: Re: Interface/Browser issues
Post by: AvastMH on October 17, 2016, 09:22:26 pm
Do you think your cat might be putting a hex on the system Michael?!? It's nearly hallowe'en!  ;)
Title: Re: Interface/Browser issues
Post by: mapurves on October 17, 2016, 10:56:36 pm
Do you think your cat might be putting a hex on the system Michael?!? It's nearly hallowe'en!  ;)

Probably. He is black.  ;D
Title: Re: Interface/Browser issues
Post by: leelaht on October 18, 2016, 01:38:21 am
My cat's white, and that's the color of my OW screen.
Tried logging in couple times, will play in another zooniverse project for a while.
[firefox]
Title: Re: Interface/Browser issues
Post by: Bob on October 18, 2016, 02:24:01 am
It's still not accepting transcribed pages as of 9:20 PM Eastern Time (U.S.) on Oct 17. I opened up an error console and get this when the Finished button is pressed:

Failed to load resource: the server responded with a status of 500 (Internal Server Error)

 :(

An email has been sent to the PTB (by Randi!  8)).
Title: Re: Interface/Browser issues
Post by: Hurlock on October 18, 2016, 05:51:34 am
Logged in OK but no response to the 'I've finished with this page' button.

Title: Re: Interface/Browser issues
Post by: Pommy Stuart on October 18, 2016, 06:59:09 am
09:00 UTC still not accepting pages
Title: Re: Interface/Browser issues
Post by: Craig on October 18, 2016, 11:33:42 am
It's not working for me either.

Do you think it's because it's World Menopause day?  https://www.womens-health-concern.org/2014/10/the-18th-october-is-world-menopause-day/  :D
Title: Re: Interface/Browser issues
Post by: AvastMH on October 18, 2016, 12:17:09 pm
It's not working for me either.

Do you think it's because it's World Menopause day?  https://www.womens-health-concern.org/2014/10/the-18th-october-is-world-menopause-day/  :D

Not quite sure how the developers will work on that one  ;D

Just thought I'd pop in to see that everything's working alright - and I see it is not so I'll drop a note now to the relevant good developers for a sort-out. Sorry for the frustrations everyone.
Might need more information from you later today - watch this space etc

Aha! Message already with developers. Keep posting here if problems still arise - thnaks
Joan (on her lunch break)  (oops! - that might explain 'thnaks' instead of 'thanks'  ;D )
Title: Re: Interface/Browser issues
Post by: Hurlock on October 18, 2016, 01:49:37 pm
It has started working again.
Title: Re: Interface/Browser issues
Post by: philip.brohan on October 18, 2016, 02:01:32 pm
I'm not sure what went wrong, but Adam has done some hi-tech version of turning it off and back on again, and we should be back working. Thanks, as ever, to the Zooniverse operations team.
Title: Re: Interface/Browser issues
Post by: jil on October 18, 2016, 05:10:32 pm
Yeah!  :)
Title: Re: Interface/Browser issues
Post by: Craig on October 18, 2016, 07:39:57 pm
Nothing like a reboot and then a good kick if that doesn't work.  ;D
Title: Re: Interface/Browser issues
Post by: AvastMH on October 18, 2016, 08:36:28 pm
Thank you Philip and Adam! Whatever magic was worked it's clearly cured the problem  :D
Title: Re: Interface/Browser issues
Post by: mapurves on October 18, 2016, 11:54:01 pm
We seem to be back where we were yesterday, i.e. nothing is happening when I click on "I'm finished with this page." I've tried several times over the past three minutes or so...   :'(
Title: Re: Interface/Browser issues
Post by: mapurves on October 18, 2016, 11:55:05 pm
Seventh time clicking the "Finished" lucky. It just went.   :)
Title: Re: Interface/Browser issues
Post by: Bob on October 18, 2016, 11:55:45 pm
I just had a delay, as well, but it went through after a minute. This time is was a 504 error (gateway timeout), not a 500 server error.
Title: Re: Interface/Browser issues
Post by: mapurves on October 19, 2016, 12:05:09 am
The next page went properly.  :)
Title: Re: Interface/Browser issues
Post by: AvastMH on October 19, 2016, 05:55:08 pm
Hello everyone. Soory to hear that glitches are still appearing. Do post here and I'll pass a message back to the glitch-defeating experts  :D
Title: Re: Interface/Browser issues
Post by: mapurves on October 19, 2016, 07:53:00 pm
A few minutes ago, I had to click the "Finished" button a couple of times, but the page went, although it seemed slower than usual. (Mind you, so am I, so who am I to complain.) In any case, it's time for my cuppa tea then, lucky me, a two hour meeting. Just saying so you can't assume anything by my silence.  ;)
Title: Re: Interface/Browser issues
Post by: AvastMH on October 19, 2016, 09:27:19 pm
Ah - the great cuppa - a fine thing is a cuppa - cures many ills. But sadly not the glitchy-hitchy-computer-itchy trouble with the system just now. I'll drop a note to the system doctors ;) :D
Title: Re: Interface/Browser issues
Post by: Pommy Stuart on October 19, 2016, 09:37:20 pm
If you guys don't get this fixed soon I will have to end up mowing the grass.   :o
Please fix soon.  ;)
Title: Re: Interface/Browser issues
Post by: AvastMH on October 19, 2016, 09:43:13 pm
Stuart - your plea has reached my ears.  Enjoy the long grass - a note has been sent and hopefully repairs will be effected.  ;) :D
Title: Re: Interface/Browser issues
Post by: Hanibal94 on October 19, 2016, 09:50:57 pm
About 80 minutes ago, I had another case of the interface gumming up.
It went away after about a minute, but I must admit I am getting worried because this seems to be happening more and more frequently.
Will we be able to finish the seven remaining vessels before OW Classic implodes forever?
Title: Re: Interface/Browser issues
Post by: Bob on October 19, 2016, 10:15:30 pm
It's working fine as of 2100Z...
Title: Re: Interface/Browser issues
Post by: AvastMH on October 20, 2016, 01:08:18 pm
About 80 minutes ago, I had another case of the interface gumming up.
It went away after about a minute, but I must admit I am getting worried because this seems to be happening more and more frequently.
Will we be able to finish the seven remaining vessels before OW Classic implodes forever?

I'll send out the lifeboats, throw out the lifebelts, and toss the deckchairs off the deck into the sea to save us from going down to visit Davy Jones' Locker!  ;) 8)
Title: Re: Interface/Browser issues
Post by: Helen J on October 20, 2016, 02:44:59 pm
And I'll be there with you!
Title: Re: Interface/Browser issues
Post by: Craig on October 20, 2016, 03:30:16 pm
There have been very few interruptions for me except the long one earlier this week.
Title: Re: Interface/Browser issues
Post by: AvastMH on October 20, 2016, 09:54:12 pm
Thanks Criag. I did pop a note in about the slowness for others yesterday night (my time) just in case it gave a clue to an underlying blip in the system.  :D
Title: Re: Interface/Browser issues
Post by: Hurlock on October 21, 2016, 05:53:50 am
Getting the 'Were sorry but something went wrong..' message when I try to get into OW.
Title: Re: Interface/Browser issues
Post by: Hurlock on October 21, 2016, 06:39:18 am
Its OK now
Title: Re: Interface/Browser issues
Post by: AvastMH on October 21, 2016, 01:27:51 pm
Phew- that's a relief Hurlock. Everything else OK folks?  :)
Title: Re: Interface/Browser issues
Post by: Craig on October 21, 2016, 01:52:18 pm
Nope. I have been waiting for about 5 minutes to save a page.
Title: Re: Interface/Browser issues
Post by: Craig on October 21, 2016, 02:24:03 pm
It just came back for me. Down for about 30 minutes.
Title: Re: Interface/Browser issues
Post by: AvastMH on October 21, 2016, 05:25:33 pm
Thank you Craig  :)
Title: Re: Interface/Browser issues
Post by: Pommy Stuart on October 27, 2016, 06:39:10 am
Not an issue just a question.

Can I add  the grouping 'Cu & Ci' to the drop down for clouds?
I guess there is a file containing the drop down lists but I have not found it on my PC yet.

TIA
Title: Re: Interface/Browser issues
Post by: Bob on October 27, 2016, 12:31:14 pm
I'm pretty sure that would be embedded in the page code and not user modifiable, I can check that this evening. It might be easier to ask Michael to make an Auto Hot Key script for you to insert that text.  ;)

Can I add  the grouping 'Cu & Ci' to the drop down for clouds?
I guess there is a file containing the drop down lists but I have not found it on my PC yet.
Title: Re: Interface/Browser issues
Post by: Bob on October 28, 2016, 12:22:33 am
The preset drop-down lists are part of the page code, not from a user file:

Code: [Select]
<ul class="ui-autocomplete ui-menu ui-widget ui-widget-content ui-corner-all" role="listbox" aria-activedescendant="ui-active-menuitem" style="z-index: 201; top: 468px; left: 753px; display: none; width: 75px;">
<li class="ui-menu-item" role="menuitem"><a class="ui-corner-all" tabindex="-1">Cir</a></li>
<li class="ui-menu-item" role="menuitem"><a class="ui-corner-all" tabindex="-1">Cum</a></li>
<li class="ui-menu-item" role="menuitem"><a class="ui-corner-all" tabindex="-1">Cir-Cum</a></li>
<li class="ui-menu-item" role="menuitem"><a class="ui-corner-all" tabindex="-1">Cum-Str</a></li>
<li class="ui-menu-item" role="menuitem"><a class="ui-corner-all" tabindex="-1">Cum-Nim</a></li>
<li class="ui-menu-item" role="menuitem"><a class="ui-corner-all" tabindex="-1">A-Cum</a></li>
<li class="ui-menu-item" role="menuitem"><a class="ui-corner-all" tabindex="-1">Cir-Str</a></li>
</ul>

BTW, 'Cir-Cum' is the same as 'Cu & Ci', an allowable exception to TWYS.
Title: Re: Interface/Browser issues
Post by: Pommy Stuart on October 28, 2016, 04:43:10 am
Thanks Bob for the info.
My scribe has used both Ci Cu and Cu & Ci on the same page.
I  am happy to just use Ci Cu giving Cir-Cum   8)
Title: Re: Interface/Browser issues
Post by: Pommy Stuart on October 28, 2016, 06:40:26 am
Is it just me getting old and impatient or has the interface locked up again?
06:40 UTC

Exited out of  Firefox and re entered the data it went up.  ;)

Reading misc page for the same day, seems the engine had a screw come loose. maybe that's why I had a problem  ::)
http://oldweather.s3.amazonaws.com/ow3/final/Albatross/vol043of055/vol043of055_0010_1.jpg (http://oldweather.s3.amazonaws.com/ow3/final/Albatross/vol043of055/vol043of055_0010_1.jpg)
Title: Re: Interface/Browser issues
Post by: AvastMH on October 28, 2016, 08:04:13 pm
Reading misc page for the same day, seems the engine had a screw come loose. maybe that's why I had a problem  ::)

I empathize Stuart  :D
Title: Re: Interface/Browser issues
Post by: Pommy Stuart on October 28, 2016, 09:03:59 pm

BTW, 'Cir-Cum' is the same as 'Cu & Ci', an allowable exception to TWYS.

Hi Bob.
Here is an example of both coded on the same page, Noon and 3pm.
http://oldweather.s3.amazonaws.com/ow3/final/Albatross/vol043of055/vol043of055_0014_0.jpg (http://oldweather.s3.amazonaws.com/ow3/final/Albatross/vol043of055/vol043of055_0014_0.jpg)

Should I still use Cir-Cum or do you think they are trying to differentiate something?
Title: Re: Interface/Browser issues
Post by: Bob on October 28, 2016, 10:58:59 pm
Hmm, that's interesting. There is a physical difference between cirrus and cumulus, and cirrocumulus clouds. I see that you've asked Philip for clarification on that in another topic, so we can see what he says. From what I've read in some other posts, though, the cloud types are mostly for reference, so the finer distinctions may not be that important. Of course, TWYS always works if there's any doubt. After you've typed it a few times it should show up as an auto-complete option in your browser, if you have that feature enabled.  ;)
Title: Re: Interface/Browser issues
Post by: Pommy Stuart on October 28, 2016, 11:55:12 pm
Hi Bob.
Auto complete does not work when there is a programmed drop down list.
Which file did you find the code in and I will add it there if required.
I spotted Phillips post after sending one to you.

I do sometimes wonder how they can spot the type of clouded on a moonless night out at sea.

Thanks.
Title: Re: Interface/Browser issues
Post by: Bob on October 29, 2016, 01:16:41 am
The scripts that generate the drop-down menus are housed on the OW server, and are not user accessible for modifying.

Which file did you find the code in and I will add it there if required.
Title: Re: Interface/Browser issues
Post by: Pommy Stuart on October 29, 2016, 02:02:37 am
Thanks
Title: Re: Interface/Browser issues
Post by: Hanibal94 on October 29, 2016, 12:34:48 pm
Similar topic: Is there any way to permanently block the Google Maps thingy on the right of the transcribing interface?
I've been having issues with occasional slow Internet due to massive construction in the area, and thought I could improve page loading time a little by getting rid of the map, since I don't use it anyway.

I can delete it via the console, but then it just comes back when I hit "I've finished with this page" and get a new page.
And I can't block it with AdBlock Plus either.
Title: Re: Interface/Browser issues
Post by: AvastMH on October 29, 2016, 01:16:18 pm
Hi Hanibal,

Do you mean this highlighted map please?

(http://i.imgur.com/cQpTOZT.png)
Title: Re: Interface/Browser issues
Post by: propriome on October 29, 2016, 01:29:25 pm
Hi Hanibal,

You could use Greasemonkey (under firefox, not sure if it exists on other browsers) and write a little script to get rid of it (id of that <div> is simply "map" - the script therefore would be more or less a line or a couple of lines long).
Another solution could be using something like NoScript to block requests towards maps.gstatic.com (but this would prevent you from seeing that anywhere unless you toggle it on and off).
Title: Re: Interface/Browser issues
Post by: Hanibal94 on October 29, 2016, 02:16:46 pm
Thanks Matteo - that worked!
Here's the code if anybody else is interested:

var element = document.getElementById("map");
element.parentNode.removeChild(element);


Add https://classic.oldweather.org/transcribe/* as an Included site - that way, it will work for any ship.
If you copy-paste the code over, you will have to first write allow pasting in the script, save it, then paste the code, delete allow pasting, and save it again.
It's because of security rules.
Title: Re: Interface/Browser issues
Post by: AvastMH on October 29, 2016, 02:19:29 pm
Thanks so much propriome!  :D Glad to see that the fix worked for you hanibal :)
Title: Re: Interface/Browser issues
Post by: propriome on October 29, 2016, 02:36:37 pm
Glad i could help! :D
Title: Re: Interface/Browser issues
Post by: Maikel on October 29, 2016, 02:48:07 pm
And I can't block it with AdBlock Plus either.

Of course you can use AdBlock Plus to block Google Maps. :)
Add this filter to stop downloading most of Google Maps' Javascript when visiting OW Classic.
Code: [Select]
|https://maps.google.com/maps-api-v3/api/js/*$domain=classic.oldweather.org
Warning: use at your own peril.
Title: Re: Interface/Browser issues
Post by: Bob on October 29, 2016, 02:49:08 pm
I will definitely have to look into Greasemonkey, I could have some fun with that.  :o

Looks like there is a similar, more aptly named, add-on for Chrome called Tampermonkey.
Title: Re: Interface/Browser issues
Post by: AvastMH on October 29, 2016, 03:27:27 pm
None of these things can mess up the results from the transcribing can they?  I thought to ask because I don't understand them.  :-\
Title: Re: Interface/Browser issues
Post by: Bob on October 29, 2016, 03:36:22 pm
Just blocking the maps display won't mess things up. Tinkering with the transcription interface (drop-down menus, for example) could have unintended effects, though.

Good point!

None of these things can mess up the results from the transcribing can they?  I thought to ask because I don't understand them.  :-\
Title: Re: Interface/Browser issues
Post by: AvastMH on October 30, 2016, 10:58:42 am
Thanks for your insight Bob  :D
Title: Re: Interface/Browser issues
Post by: Craig on November 03, 2016, 01:52:29 pm
I haven't been able to save a page for over 10 minutes.
Title: Re: Interface/Browser issues
Post by: Maikel on November 03, 2016, 01:56:51 pm
Same here.

After clicking Finish button error log shows:
Code: [Select]
POST XHR https://classic.oldweather.org/transcriptions/ [HTTP/1.1 503 Service Unavailable: Back-end server is at capacity 590ms]
Title: Re: Interface/Browser issues
Post by: Maikel on November 03, 2016, 02:01:33 pm
Working again. :D
Title: Re: Interface/Browser issues
Post by: AvastMH on November 03, 2016, 09:08:42 pm
Glad to hear it's all OK now!  :)
Title: Re: Interface/Browser issues
Post by: Pommy Stuart on November 03, 2016, 09:18:52 pm
I can push them pages up from OZ, so I guess that is good.

(Maybe the maid forgot to empty the server bin that morning.)  ;D
Title: Re: Interface/Browser issues
Post by: AvastMH on November 03, 2016, 09:22:25 pm
 ;D ;D ;D
Title: Re: Interface/Browser issues
Post by: Hanibal94 on November 03, 2016, 09:29:03 pm
Nah - it's the server gremlin throwing another tantrum. Who got him wet this time?!
Title: Re: Interface/Browser issues
Post by: AvastMH on November 03, 2016, 09:30:02 pm
I don't know - but can I take it that we should certainly not feed him?  :-\ 8)
Title: Re: Interface/Browser issues
Post by: Pommy Stuart on November 03, 2016, 09:30:20 pm
Actually, it is the speed at which Micheal's AHK script lets me enter data. It is blindingly fast compared to my old scripts.  ;)

The old server HDDs are filling up faster.
Title: Re: Interface/Browser issues
Post by: Craig on November 18, 2016, 05:42:34 pm
I haven't been able to save a page for about 3 hours.
Title: Re: Interface/Browser issues
Post by: Randi on November 18, 2016, 05:53:00 pm
I just saved a page without any problems...

Anyone else having problems or not having problems?
Title: Re: Interface/Browser issues
Post by: Helen J on November 18, 2016, 06:02:41 pm
Just finished working on Patterson, with no problems.
Title: Re: Interface/Browser issues
Post by: Randi on November 18, 2016, 06:37:29 pm
Craig - Yes / No ?
Anyone else - Yes / No ?

Thanks!

I don't want to pester the developers unless there really is a problem ;)
Title: Re: Interface/Browser issues
Post by: Hurlock on November 18, 2016, 07:26:58 pm
Had problems for a while this morning saving a page.  Lasted about 30 mins.
Title: Re: Interface/Browser issues
Post by: mapurves on November 18, 2016, 07:42:11 pm
I just signed on and did a page of Patterson with no problems.
Title: Re: Interface/Browser issues
Post by: Randi on November 18, 2016, 08:14:47 pm
Thanks, all.
Looks like everything is OK for now...

I'll try to keep an eye on this topic.
I saw Philip here a little earlier! ;)
Title: Re: Interface/Browser issues
Post by: Hanibal94 on November 18, 2016, 08:27:59 pm
Did 15 days on Albatross 1890, no problems.
Title: Re: Interface/Browser issues
Post by: Craig on November 18, 2016, 08:54:06 pm
I rebooted my browser and transcribed the same page again. It won't save. I guess I'll have to reboot my computer.

Next time I will try to save it and if it works I'll enter the data in MyPages.
Title: Re: Interface/Browser issues
Post by: Randi on November 18, 2016, 09:27:22 pm
On the test page I did, I just drew the boxes.
Now I have to go back and fill them in. ;)
Title: Re: Interface/Browser issues
Post by: Craig on November 18, 2016, 10:41:40 pm
I managed to save a page on my other computer. This seems to have broken the log jam because now I can save on my main computer. Very strange.

(I don't draw boxes anymore, Randi, thanks to Michael  ;D  ;) )
Title: Re: Interface/Browser issues
Post by: Randi on November 18, 2016, 11:07:51 pm
thanks to Michael  ;D  ;)

and because you are not doing Jamestown 1844! ;D ;)
Title: Re: Interface/Browser issues
Post by: Craig on November 19, 2016, 12:07:41 am
Not anymore.  ;D

But all those pages that only had a single ditto in a row (that I didn't want to transcribe) could have been done automatically with Draw.
Title: Re: Interface/Browser issues
Post by: Randi on November 19, 2016, 12:45:55 am
Not at the moment: http://oldweather.s3.amazonaws.com/ow3/final/USS%20Jamestown/vol007of067/vol007of067_014_0.jpg ;)
Title: Re: Interface/Browser issues
Post by: mapurves on November 19, 2016, 01:33:12 am
Not at the moment: http://oldweather.s3.amazonaws.com/ow3/final/USS%20Jamestown/vol007of067/vol007of067_014_0.jpg ;)

Never again will I complain about the Patterson!  ;)

Well, maybe I will.
Title: Re: Interface/Browser issues
Post by: AvastMH on November 19, 2016, 03:39:39 pm
hehehe - I got my spyglass out on that red text Michael...

and I agree
Title: Re: Interface/Browser issues
Post by: Hurlock on November 21, 2016, 06:41:29 am
Getting a white screen when I try to log on to OW
Title: Re: Interface/Browser issues
Post by: Hurlock on November 21, 2016, 08:09:38 am
OK now
Title: Re: Interface/Browser issues
Post by: Randi on November 21, 2016, 11:09:06 pm
I just got the white screen myself :'(
Quote from: Firefox
ERROR
The request could not be satisfied.
CloudFront attempted to establish a connection with the origin, but either the attempt failed or the origin closed the connection.

Generated by cloudfront (CloudFront)
Request ID: qnzZyq9tO_GE1gW-y1nrS5VttCFDKUWz_rR8B7RU6be3deoyLnthLw==

Anyone else having/not having problems?
I will wait a bit before reporting it.
Title: Re: Interface/Browser issues
Post by: mapurves on November 21, 2016, 11:09:40 pm
The classic server seems to be frozen again. I click on the "Finished" button, but nothing, ne rien, nada, nichevo.  :(
Title: Re: Interface/Browser issues
Post by: mapurves on November 21, 2016, 11:20:05 pm
It's back up. Back to work...
Title: Re: Interface/Browser issues
Post by: Randi on November 21, 2016, 11:22:22 pm
Good here too!
Title: Re: Interface/Browser issues
Post by: jil on November 22, 2016, 06:22:43 pm
Anyone else having problems? When I click on 'Ive finished with this page' nothing is happening. I've tried going away for 10 mins and trying again but still no response.
Title: Re: Interface/Browser issues
Post by: Randi on November 22, 2016, 06:25:23 pm
(http://img08.deviantart.net/92fc/i/2013/040/5/0/soarin__don_t_cry_rainbow_dash_by_3d4d-d5udxug.png)

Afraid so...

Which is exactly what is happening to me at the moment - so this picture is very timely!

I get
Quote
ERROR
The request could not be satisfied.
CloudFront attempted to establish a connection with the origin, but either the attempt failed or the origin closed the connection.

Let's give it a bit of time to see if it clears up by itself before calling in the PTB...
Title: Re: Interface/Browser issues
Post by: AvastMH on November 22, 2016, 06:36:05 pm
Okay - weird. I went to log in and got a strange zooniversexpanoptes log in page. Tried working on a ship and got
'
We're sorry, but something went wrong.

We've been notified about this issue and we'll take a look at it shortly.
'

So it looks like a lot is down. An alert will have gone off.
Title: Re: Interface/Browser issues
Post by: AvastMH on November 22, 2016, 06:36:30 pm
And now I can get into a page.... :)
Title: Re: Interface/Browser issues
Post by: Randi on November 22, 2016, 06:38:36 pm
OK here too!
Title: Re: Interface/Browser issues
Post by: jil on November 22, 2016, 06:46:33 pm
Yes! Managed to send the page OK  :)
Title: Re: Interface/Browser issues
Post by: AvastMH on November 22, 2016, 06:52:29 pm
And just as I got to 8 pm this dumb computer offered an upgrade and trashed all of my work. I hate microsoft and I loathe Bing
Title: Re: Interface/Browser issues
Post by: mapurves on November 23, 2016, 08:24:55 pm
It seems to be stuck again..  :'(
Title: Re: Interface/Browser issues
Post by: AvastMH on November 23, 2016, 08:30:40 pm
Oh no - is this going to happen every evening/afternoon? Off to give it a try. Anyone else getting stuck please?  :-[
Title: Re: Interface/Browser issues
Post by: Hanibal94 on November 23, 2016, 08:36:01 pm
I'm stuck too   :(
Title: Re: Interface/Browser issues
Post by: mapurves on November 23, 2016, 08:39:05 pm
Time for my afternoon cuppa tea...
Title: Re: Interface/Browser issues
Post by: Hanibal94 on November 23, 2016, 08:45:32 pm
It's working for me again!
Title: Re: Interface/Browser issues
Post by: Hanibal94 on November 23, 2016, 09:06:13 pm
... and it went down again for two minutes (21:05-21:07 UTC), but is back now.

Quote
ERROR
The request could not be satisfied.


CloudFront attempted to establish a connection with the origin, but either the attempt failed or the origin closed the connection.

Generated by cloudfront (CloudFront)
Request ID: Jkhqcj0rprV2-kYZ4zbDocmNBeV6kUcGiPWeZ-68v6zk27JhI2yaLQ==

These stumbles do seem to be getting more and more frequent - I hope this doesn't mean the interface is completely falling apart  :'(
Title: Re: Interface/Browser issues
Post by: AvastMH on November 23, 2016, 09:31:14 pm
Thanks for that input hanibal. It is happening more often. Back shortly about this...

Bob's going to send a message to the developer to try and unravel what's been happening  :)
Title: Re: Interface/Browser issues
Post by: mapurves on November 24, 2016, 07:03:22 pm
Stuck again!  :'( :'( :'(
Title: Re: Interface/Browser issues
Post by: Hanibal94 on November 24, 2016, 07:04:00 pm
Yep. Got the CloudFront error message again.

This is really annoying!
Title: Re: Interface/Browser issues
Post by: jil on November 24, 2016, 07:05:26 pm
Not just me then!   :'(
Title: Re: Interface/Browser issues
Post by: Bob on November 24, 2016, 07:09:01 pm
I sent an email to the dev this morning to let him know this is happening more frequently and asking him to see if there's a fix. I included a link to this discussion, so please post when you have problems. And please be patient, we don't want to lose any of you!  :'(
Title: Re: Interface/Browser issues
Post by: jil on November 24, 2016, 07:12:52 pm
Just managed to send the page I was working on - phew!
Title: Re: Interface/Browser issues
Post by: mapurves on November 24, 2016, 07:13:56 pm
Just managed to send the page I was working on - phew!

Me, too. thanks for the note, Jill, it saved me from the frustration of repeated clicking on the Finished tab.  :)
Title: Re: Interface/Browser issues
Post by: leelaht on November 24, 2016, 07:15:04 pm
My page crashed mid-way.  Finally, by reloading OW, it looks like I can continue.
Title: Re: Interface/Browser issues
Post by: mapurves on November 25, 2016, 02:03:15 am
Stuck again. I suppose I should break for a bite of supper...
Title: Re: Interface/Browser issues
Post by: mapurves on November 25, 2016, 02:41:20 am
It's back...
Title: Re: Interface/Browser issues
Post by: Randi on November 25, 2016, 02:41:41 am
I saw Adam on line a bit earlier looking at this topic.
Title: Re: Interface/Browser issues
Post by: mapurves on November 25, 2016, 03:32:16 am
I saw Adam on line a bit earlier looking at this topic.

 :)
Title: Re: Interface/Browser issues
Post by: AvastMH on November 25, 2016, 07:39:46 pm
 :D
Title: Re: Interface/Browser issues
Post by: Randi on November 25, 2016, 10:42:44 pm
Philip was here too ;)
Title: Re: Interface/Browser issues
Post by: jil on November 26, 2016, 09:34:38 am
Possibly having problems again. It was very slow when I first logged in about 10 mins ago (and other things on internet OK) and now clicking on 'Finished' not doing anything.
Title: Re: Interface/Browser issues
Post by: jil on November 26, 2016, 10:30:22 am
That page has gone now - not sure how long it took. And next one went OK.
Title: Re: Interface/Browser issues
Post by: Pommy Stuart on November 26, 2016, 07:23:17 pm
Pulling it down and pushing it back up from down under, no apparent problems.  (19:15 UCT)
Also tried editing and that was OK also.
 
Title: Re: Interface/Browser issues
Post by: AvastMH on November 26, 2016, 08:12:39 pm
Thanks Stuart :D
Title: Re: Interface/Browser issues
Post by: Hanibal94 on November 28, 2016, 08:27:40 pm
Not again!

Quote
ERROR

The request could not be satisfied.


CloudFront attempted to establish a connection with the origin, but either the attempt failed or the origin closed the connection.

Generated by cloudfront (CloudFront)
Request ID: tjy4FrApWP0M0VuE3VGMtQXmf9Ep0KRS4QidEExdN-k1tYijGVppwg==
Title: Re: Interface/Browser issues
Post by: AvastMH on November 28, 2016, 08:44:18 pm
Meteorolgically speaking getting caught in a cloud front is likely to be turbulent and with low visibility, both of which sound highly applicable to this situation  >:(

Anyone else getting anti-clouded please? Are you still being cloud-rejected please hanibal?
Title: Re: Interface/Browser issues
Post by: mapurves on November 28, 2016, 08:45:52 pm
I just tried logging in: Nothing but a blank white screen. I must be in the middle of the cloud. Time for my afternoon break...  ;)
Title: Re: Interface/Browser issues
Post by: AvastMH on November 28, 2016, 08:56:32 pm
Right - off to send a message to the technos  :(
Title: Re: Interface/Browser issues
Post by: Randi on November 28, 2016, 09:06:10 pm
I just saved a page ::)
Title: Re: Interface/Browser issues
Post by: Hanibal94 on November 28, 2016, 09:41:10 pm
It's working for me again, but now I gotta go to bed.
Title: Re: Interface/Browser issues
Post by: AvastMH on November 28, 2016, 09:48:54 pm
Phew - I'm glad it's working.
Have a good night's sleep hanibal.
 :D :D :D
Title: Re: Interface/Browser issues
Post by: Hurlock on November 30, 2016, 06:18:46 am
Cannot save pages for about 10 mins now.
Title: Re: Interface/Browser issues
Post by: Hurlock on November 30, 2016, 06:34:12 am
OK now
Title: Re: Interface/Browser issues
Post by: AvastMH on November 30, 2016, 08:57:33 pm
Relieved to hear it Hurlock. I hope it stays up and running :)
Title: Re: Interface/Browser issues
Post by: Pommy Stuart on December 01, 2016, 03:48:06 am
03:45 UTC.
Interface hung up.
I've finished button pressed no result.

Will amend when back up.
Title: Re: Interface/Browser issues
Post by: mapurves on December 01, 2016, 03:51:14 am
03:45 UTC.
Interface hung up.
I've finished button pressed no result.

Will amend when back up.

Me too!     :'(
Title: Re: Interface/Browser issues
Post by: Randi on December 01, 2016, 03:53:51 am
If I try to bring up https://classic.oldweather.org/ships/, I get a white screen :'(
Title: Re: Interface/Browser issues
Post by: mapurves on December 01, 2016, 04:05:30 am
It just came up!  :)
Title: Re: Interface/Browser issues
Post by: Randi on December 01, 2016, 04:06:14 am
Up, Up, Uparray!
Title: Re: Interface/Browser issues
Post by: mapurves on December 01, 2016, 04:15:58 am
Up, Up, Uparray!

Like me, it's feeling its age...  :'(
Title: Re: Interface/Browser issues
Post by: Hanibal94 on December 01, 2016, 07:38:52 pm
[INSERT SWEAR WORDS HERE]

Quote
ERROR
The request could not be satisfied.


CloudFront attempted to establish a connection with the origin, but either the attempt failed or the origin closed the connection.

Generated by cloudfront (CloudFront)
Request ID: ep6I_rCLKaTNchrsG7vItvGAy7dslu11gLZTOEoQPBepmDRyHLo7og==
Title: Re: Interface/Browser issues
Post by: mapurves on December 01, 2016, 07:39:49 pm
Shucks!

Down for me, too...    :'(
Title: Re: Interface/Browser issues
Post by: mapurves on December 01, 2016, 07:41:02 pm
One sign, if you are transcribing a page, is that the little weather icons on the right hand side of the screen stop showing up. I just have a column of hours.
Title: Re: Interface/Browser issues
Post by: Hanibal94 on December 01, 2016, 08:00:56 pm
It's working for me again!
Title: Re: Interface/Browser issues
Post by: Pommy Stuart on December 01, 2016, 08:34:25 pm
One sign, if you are transcribing a page, is that the little weather icons on the right hand side of the screen stop showing up. I just have a column of hours.

With me it mainly just hangs when I click the 'I've finished ' button, eventually going through on it's own.
Title: Re: Interface/Browser issues
Post by: mapurves on December 03, 2016, 01:58:15 am
Stuck again...  :'( :'( :'(
Title: Re: Interface/Browser issues
Post by: Bob on December 03, 2016, 02:03:11 am
Quote
The classic.oldweather.org page isn't working

classic.oldweather.org is currently unable to handle this request.

HTTP ERROR 503


Error 503 is 'Server Unavailable'
Title: Re: Interface/Browser issues
Post by: Randi on December 03, 2016, 02:03:33 am
White screen :'(
Title: Re: Interface/Browser issues
Post by: leelaht on December 03, 2016, 02:04:43 am
my turn to be locked out
Title: Re: Interface/Browser issues
Post by: Randi on December 03, 2016, 02:14:55 am
Seems to be back
Title: Re: Interface/Browser issues
Post by: leelaht on December 03, 2016, 02:28:32 am
yep!
Title: Re: Interface/Browser issues
Post by: Randi on December 03, 2016, 08:21:45 pm
 :P
Title: Re: Interface/Browser issues
Post by: mapurves on December 03, 2016, 08:21:54 pm
Stuck again...   :'( :'( :'(
Title: Re: Interface/Browser issues
Post by: mapurves on December 03, 2016, 08:29:54 pm
And away she goes. All those little numbers and letters galloping down the fibre optic lines...  :)
Title: Re: Interface/Browser issues
Post by: AvastMH on December 03, 2016, 10:48:18 pm
 ;D ;D ;D
Title: Re: Interface/Browser issues
Post by: mapurves on December 04, 2016, 12:41:10 am
Stuck again...   :'( :'( :'(

And again!    :'( :'( :'(
Title: Re: Interface/Browser issues
Post by: mapurves on December 04, 2016, 12:48:04 am
And, once again, the little bits and bytes are streaking their way down the line...
Title: Re: Interface/Browser issues
Post by: mapurves on December 04, 2016, 12:50:11 am
Stuck again...   :'( :'( :'(

And again!    :'( :'( :'(
And yet again!!!
Title: Re: Interface/Browser issues
Post by: mapurves on December 04, 2016, 01:00:31 am
And, once again, the little bits and bytes are streaking their way down the line...
Title: Re: Interface/Browser issues
Post by: Craig on December 04, 2016, 02:04:11 am
It seems to mostly happen later in the day. I rarely have problems between 11 and 3 GMT.
Title: Re: Interface/Browser issues
Post by: AvastMH on December 04, 2016, 11:58:54 am
Thanks for noting that timing Craig :)

Title: Re: Interface/Browser issues
Post by: Maikel on December 04, 2016, 04:14:42 pm
Great, I've just finished entering over 100 names, and now the server has problems accepting the transcribed data.
It replies with status code: 500 Internal Server Error.

(https://drive.google.com/uc?export=download&id=0B9zcsx_rQy0bcGw2c3Y1TUNQZUk)

If I remove some of the transcribed data, it is accepted.

(https://drive.google.com/uc?export=download&id=0B9zcsx_rQy0bMDRpY083YXZJMDA)

The page has been transcribed in stages, i.e. I've clicked the Finished button a number of times to make sure I didn't lose any transcribed data.

How to proceed, I wonder?

Edit: had some problems getting the images to show.
Title: Re: Interface/Browser issues
Post by: AvastMH on December 04, 2016, 05:26:34 pm
Aiyeee - this is wretched then :(  I'm just listing all of  these events which started last July but have been much more frequent from mid/late September.
If anyone else has kept a log of timings and problems please do post it here for me to add in.
Hopefully this may reveal some pattern whereby the  problem may be exposed.

Thank you   :)
Title: Re: Interface/Browser issues
Post by: Bob on December 04, 2016, 06:45:16 pm
Hmm, I wonder if the interface software has a hard limit on the number of transcription elements per page it will/can accept? Have you been able to post more than 128 (just a guess) elements in the past?

If I remove some of the transcribed data, it is accepted.
Title: Re: Interface/Browser issues
Post by: AvastMH on December 04, 2016, 08:54:24 pm
I have to say, Bob, that whilst listing the faults (it's a looong list by now) that did cross my mind. Is the astonishing speed of work with the new box writing systems just heading into an old conduit not capable of keeping up with the stunning flow of work now being generated. I'm about half way through that list  :-[ :o
Title: Re: Interface/Browser issues
Post by: AvastMH on December 04, 2016, 09:27:31 pm
Just finished the list - now to get it straight for publishing/analysing  :P
Title: Re: Interface/Browser issues
Post by: Bob on December 04, 2016, 09:31:41 pm

Neglected to indicate 'per page' in my question above (fixed)...  :-[

I have to say, Bob, that whilst listing the faults (it's a looong list by now) that did cross my mind. Is the astonishing speed of work with the new box writing systems just heading into an old conduit not capable of keeping up with the stunning flow of work now being generated. I'm about half way through that list  :-[ :o
Title: Re: Interface/Browser issues
Post by: AvastMH on December 04, 2016, 09:39:26 pm
Since July, and mostly in the last few weeks - 135 comments. I'm absolutely worn out...must get it sorted though. Then perhaps someone very talented can try to fathom out what's going wrong?  :-\
Title: Re: Interface/Browser issues
Post by: Randi on December 04, 2016, 09:53:36 pm
Or, we adapt our working times....
Title: Re: Interface/Browser issues
Post by: AvastMH on December 04, 2016, 10:45:02 pm
   User      Date      Time(24hr)      Stuck      Released      Comment   
   mapurves       16-06-16      19:19      Yes            Has the Classic OW stopped working? I've done a few pages, but now I can't submit a completed page. When I click on the "I've Finished with This Page" button, nothing happens.   
   Craig      16-06-16      19:23      Yes            Yes, it seems so. I can't get a log page.   
   Mapurves      16-06-16      19:47            Yes      It's back!   
   Randi      01-07-16      22:16      Yes            We're sorry, but something went wrong. We've been notified about this issue and we'll take a look at it shortly.' ?   
   Bob      01-07-16      22:22      Yes            Yes   
   Bob      01-07-16      22:33            Yes      It looks to be back up now...   
   Hanibal94      04-07-16      8:12      Yes            08:42 (time of fault 08:12) I just had this issue for a short time (We're sorry, but something went wrong. We've been notified about this issue and we'll take a look at it shortly) - started about 30 mins ago, lasted for maybe 20 - 25. If you have a transcribed page ready to go (like I did), you won't be able to send it off because the "I've finished with this page" button isn't reacting. Just wait until it's resolved and then you can send the page off (like I did).   
   Maikel      07-07-16      12:14      Yes            OW Classic problem. Clicking Finish button does nothing. Opening another classic page results in the following error: ERROR The request could not be satisfied. CloudFront attempted to establish a connection with the origin, but either the attempt failed or the origin closed the connection.   
   Maikel      07-07-16      12:32            Yes      Hooray, it's all functioning again.   
   mapurves      20-07-16      20:20      Yes            I just finished a page of Patterson, and when I click on the I've Finished with this Page tab, nothing happens. Is it just me???   
   mapurves      20-07-16      20:22            Yes      Just waited a couple of minutes, and this time it went.    
   Maikel      24-07-16      8:17      Yes            OW Classic seems to be down. After logging in I get the following message: Quote 'We're sorry, but something went wrong. We've been notified about this issue and we'll take a look at it shortly.'   
   Randi      24-07-16      8:28      Yes            I'm seeing the same thing   
   Hanibal94      24-07-16      8:37            Yes      It's working fine for me. This kind of error has popped up several times in the past few months, although it (thankfully!) never lasts long.    
   Randi      24-07-16      8:48            Yes      It's back for me too.   
   jil      30-08-16      20:13      Yes            Anyone else having problems with the interface? Getting the same error from Cloudfront reported by Maikel above.   
   Randi      30-08-16      20:16            Yes      I'm not having any problems - Win 7 + Firefox   
   Randi      30-08-16      20:32            Yes      Just tried again and seems OK now   
   Maikel      01-09-16      10:48      Yes            USS Yorktown (Firefox). Transcribe page loads, but it can't retrieve the scanned log page. Small image of ship is missing, too.   
   Maikel      01-09-16      11:39            Yes      Good news, all seems to be functioning normally again.   
   mapurves      15-09-16      19:47      Yes            When I click on the I'm Finished with This Page button, nothing happens. It started happening about 5 minutes ago... Anyone else having problems, or do I have to refresh my page and do it over?   
   mapurves      15-09-16      20:00            Yes      It just came back. Onwards and upwards...   
   HelenJ      22-09-16      17:53      Yes            Anyone else having problems with the Classic ships - I've been transcribing on Patterson with no problems, but the present page won't save despite several attempts.  Everything else is working OK, so it's not the internet connection.   
   AvastMH      22-09-16      18:41            Yes      I just had a go with firefox on Windows 10 and managed to get the pages on the Patterson to save  within a few seconds.   
   HelenJ      22-09-16      18:42            Yes      I'm on Firefox and Windows 7 - and it has just gone OK for me too.  Just one of these odd glitches I guess   
   Hanibal94      22-09-16      20:17                  These odd glitches are very frequent. They always go away after a bit - it's always been roughly 20 minutes for me - but they are very annoying. I believe it's because the classic interface is getting older and older.   
   Craig      22-09-16      21:43                  I can imagine some of the IF statements getting a bit less decisive and the GOTO statements less accurate. Eventually this could lead to loops executing too many times which would cause delays. I agree with Hanibal that the code needs some rejuvenation.   
   Hurlock      03-10-16      21:27      Yes            (See Hurlock's entry for 04/10/2016)   
   Hanibal94      04-10-16      21:15      Yes            I can't access any page from the classic.oldweather.org domain - every time I try, I get Mr Standard Error Message: 'We're sorry, but something went wrong. We've been notified about this issue and we'll take a look at it shortly.' But the program I use to update my guestimations and rankings can still retrieve the values from the pages, no problem.    
   Hurlock      04-10-16      21:27      Yes            Same issue for me at present.  Had similar issues this time yesterday.   
   Bob      04-10-16      22:14      Yes            The Whaling site doesn't come up, either. OW5 works.   
   Bob      04-10-16      22:18            Yes      ...and with that comment, everything appears to be working for me again.    
   jil      12-10-16      15:21      Yes            Tried logging in a few times but keep getting 'We're sorry but something went wrong'   
   jil      12-10-16      16:02            Yes      OK now! (Note AvastMH asked if everyone else was OK, Craig reported all was well).   
   Bob      15-10-16      15:05      Yes            Old Weather Classic and Whaling appear to be off line at the moment (1400 UTC, Oct 15). OW5 is up, though.   
   AvastMH      15-10-16      15:12            Yes      Reported OW3, 4, and 5 all working   
   Bob      15-10-16      15:21            Yes      Everything is back up now.   
   mapurves      17-10-16      19:09      Yes            Nothing happens when I click on the "I've Finished with This Page Button." I've tried several times over the last few minutes. Is it just me? If so, I will have to re-enter this page I guess.   
   mapurves      17-10-16      19:26            Yes      I tried again, and it is back working.   
   mapurves      17-10-16      19:50            Yes      It just took another page! All is well.   
   mapurves      17-10-16      19:57      Yes            Not so fast. My next page is stuck! I'll try again in a couple of minutes...   
   mapurves      17-10-16      20:00            Yes      After a couple more tries, it went. I looked in My Pages at the first page which gave me trouble. There are no entries on it, so I re-doing it. If no-one is having issues, I will re-boot my PC once I have finished this page.   
   Hanibal94      17-10-16      20:07      Yes            I got a weird issue of my own: If I try to access the homepage of the Thetis (https://classic.oldweather.org/ships/500dc361cd0db40002000025), I just get a blank white page (on Firefox). But if I go to "All Ships" and click "Transcribe", I can access the interface. The other six active ships are fine. EDIT: When I click "I've finished with this page" on Thetis or on the Albatross 1890, it doesn't work! The site doesn't react at all - same as what Michael got. I must admit, these issues seem to be getting more and more frequent. If this keeps up, I might quit early - sorry, but it's really annoying to be unable to contribute at all, especially when you get cut off in the middle of a session.    
   Pommy Stuart      17-10-16      20:45      Yes            Enter data on page and it will not go up. Refresh web page, send blank page up, and load it back from My logs and it is blank as expected, re-enter data on that page, still waiting for it to send.   
   mapurves      17-10-16      20:47      Yes            I just keep trying every minute or so. It's as if the Interface is too busy to deal with us. Eventually it seems to go, but you have to check My Pages to ensure that the page isn't blank.   
   leelaht      17-10-16      1:38      Yes            Tried logging in couple times, will play in another zooniverse project for a while. [firefox]   
   Bob      17-10-16      2:24      Yes            It's still not accepting transcribed pages as of 9:20 PM Eastern Time (U.S.) on Oct 17. I opened up an error console and get this when the Finished button is pressed: Failed to load resource: the server responded with a status of 500 (Internal Server Error)   
   Hurlock      18-10-16      5:51      Yes            Logged in OK but no response to the 'I've finished with this page' button.   
   Pommy Stuart      18-10-16      6:59      Yes            '09:00 UTC still not accepting pages'   
   Craig      18-10-16      11:33      Yes            It's not working for me either.   
   Hurlock      18-10-16      13:49            Yes      It has started working again.   
   philip.brohan      18-10-16      14:01                  I'm not sure what went wrong, but Adam has done some hi-tech version of turning it off and back on again, and we should be back working. Thanks, as ever, to the Zooniverse operations team.   
   mapurves      18-10-16      23:54      Yes            We seem to be back where we were yesterday, i.e. nothing is happening when I click on "I'm finished with this page." I've tried several times over the past three minutes or so...   
   mapurves      18-10-16      23:55      Yes            Seventh time clicking the "Finished" lucky. It just went.    
   Bob      18-10-16      11:55      Yes            I just had a delay, as well, but it went through after a minute. This time is was a 504 error (gateway timeout), not a 500 server error.   
   mapurves      19-10-16      0:05            Yes      The next page went properly.   
   mapurves      19-10-16      19:53      Yes            A few minutes ago, I had to click the "Finished" button a couple of times, but the page went, although it seemed slower than usual. (Mind you, so am I, so who am I to complain.) In any case, it's time for my cuppa tea then, lucky me, a two hour meeting. Just saying so you can't assume anything by my silence.    
   Pommy Stuart      19-10-16      21:37                  If you guys don't get this fixed soon I will have to end up mowing the grass. Please fix soon.   
   Hanibal94      19-10-16      21:50      Yes            About 80 minutes ago, I had another case of the interface gumming up. It went away after about a minute, but I must admit I am getting worried because this seems to be happening more and more frequently. Will we be able to finish the seven remaining vessels before OW Classic implodes forever?   
   Bob      19-10-16      22:15            Yes      It's working fine as of 2100Z...   
   Craig      20-10-16      15:30      Yes            There have been very few interruptions for me except the long one earlier this week.   
   Hurlock      21-10-16      5:53      Yes            Getting the 'Were sorry but something went wrong..' message when I try to get into OW.   
   Hurlock      21-10-16      6:39            Yes      Its OK now.   
   Craig      21-10-16      13:52      Yes            I have been waiting for about 5 minutes to save a page.   
   Craig      21-10-16      14:24      Yes      Yes      It just came back for me. Down for about 30 minutes.   
   Pommy Stuart      28-10-16      6:40      Yes            Is it just me getting old and impatient or has the interface locked up again? Exited out of  Firefox and re entered the data it went up. Reading misc page for the same day, seems the engine had a screw come loose. Maybe that's why I had a problem. http://oldweather.s3.amazonaws.com/ow3/final/Albatross/vol043of055/vol043of055_0010_1.jpg   
Title: Re: Interface/Browser issues
Post by: AvastMH on December 04, 2016, 10:45:40 pm
   Craig      03-11-16      13:52      Yes            I haven't been able to save a page for over 10 minutes.   
   Maikel      03-11-16      13:56      Yes            Same here (in reply to Craig at 13:52). After clicking Finish button error log shows: Code: [Select] POST XHR https://classic.oldweather.org/transcriptions/ [HTTP/1.1 503 Service Unavailable: Back-end server is at capacity 590ms]   
   Pommy Stuart      03-11-16      21:30                  Actually, it is the speed at which Micheal's AHK script lets me enter data. It is blindingly fast compared to my old scripts. The old server HDDs are filling up faster.   
   Craig      18-11-16      17:42      Yes            I haven't been able to save a page for about 3 hours.   
   Randi      18-11-16      17:53            Yes      I just saved a page without any problems...Anyone else having problems or not having problems?   
   Helen J      18-11-16      18:02            Yes      Just finished working on Patterson, with no problems.   
   Hurlock      18-11-16      19:26      Yes            Had problems for a while **this morning** saving a page.  Lasted about 30 mins.   
   mapurves      18-11-16      19:42            Yes      I just signed on and did a page of Patterson with no problems.   
   Hanibal94      18-11-16      20:27            Yes      Did 15 days on Albatross 1890, no problems.   
   Craig      18-11-16      20:54      Yes            I rebooted my browser and transcribed the same page again. It won't save. I guess I'll have to reboot my computer. Next time I will try to save it and if it works I'll enter the data in MyPages.   
   Randi      18-11-16      21:27                  On the test page I did, I just drew the boxes. Now I have to go back and fill them in.   
   Craig      18-11-16      22:41            Yes      I managed to save a page on my other computer. This seems to have broken the log jam because now I can save on my main computer. Very strange. (I don't draw boxes anymore, Randi, thanks to Michael)   
   Hurlock      21-11-16      6:41      Yes            Getting a white screen when I try to log on to OW   
   Hurlock      21-11-16      8:09            Yes      OK now   
   Randi      21-11-16      23:09:06      Yes            I just got the white screen myself. Quote from: Firefox: ERROR The request could not be satisfied. CloudFront attempted to establish a connection with the origin, but either the attempt failed or the origin closed the connection. Generated by cloudfront (CloudFront)' 'Request ID: qnzZyq9tO_GE1gW-y1nrS5VttCFDKUWz_rR8B7RU6be3deoyLnthLw== ' Anyone else having/not having problems? I will wait a bit before reporting it.   
   mapurves      21-11-16      23:09:42      Yes            The classic server seems to be frozen again. I click on the "Finished" button, but nothing, ne rien, nada, nichevo.   
   mapurves      21-11-16      23:20            Yes      It's back up. Back to work...   
   Randi      21-11-16      23:22            Yes      Good here too!   
   jil      22-11-16      18:22      Yes            Anyone else having problems? When I click on 'Ive finished with this page' nothing is happening. I've tried going away for 10 mins and trying again but still no response.   
   Randi      22-11-16      18:25      Yes            I get: 'ERROR The request could not be satisfied. CloudFront attempted to establish a connection with the origin, but either the attempt failed or the origin closed the connection.' Let's give it a bit of time to see if it clears up by itself before calling in the PTB...   
   AvastMH      22-11-16      18:36:05      Yes            Okay - weird. I went to log in and got a strange zooniversexpanoptes log in page. Tried working on a ship and got: 'We're sorry, but something went wrong. We've been notified about this issue and we'll take a look at it shortly.' So it looks like a lot is down. An alert will have gone off.   
   AvastMH      22-11-16      18:36:36            Yes      And now I can get into a page   
   Randi      22-11-16      18:38            Yes      OK here too!   
   mapurves      23-11-16      20:24      Yes            It seems to be stuck again..   
   Hanibal94      23-11-16      20:36      Yes            I'm stuck too   
   Hanibal94      23-11-16      20:45            Yes      It's working for me again!   
   Hanibal94      23-11-16      21:06      Yes      Yes      and it went down again for two minutes (21:05-21:07 UTC), but is back now. 'ERROR  The request could not be satisfied. CloudFront attempted to establish a connection with the origin, but either the attempt failed or the origin closed the connection. Generated by cloudfront (CloudFront) Request ID: Jkhqcj0rprV2-kYZ4zbDocmNBeV6kUcGiPWeZ-68v6zk27JhI2yaLQ== ' These stumbles do seem to be getting more and more frequent - I hope this doesn't mean the interface is completely falling apart    
   mapurves      24-11-16      19:03      Yes            Stuck again!   
   Hanibal94      24-11-16      19:04      Yes            Yep. Got the CloudFront error message again. This is really annoying!   
   jil      24-11-16      19:05      Yes            Not just me then!   
   Bob      24-11-16      19:09                  I sent an email to the dev this morning to let him know this is happening more frequently and asking him to see if there's a fix. I included a link to this discussion, so please post when you have problems. And please be patient, we don't want to lose any of you!   
   jil      24-11-16      19:12            Yes      Just managed to send the page I was working on - phew!   
   mapurves      24-11-16      19:13            Yes      Me, too. thanks for the note, Jill, it saved me from the frustration of repeated clicking on the Finished tab.   
   leelaht      24-11-16      19:15      Yes            My page crashed mid-way.  Finally, by reloading OW, it looks like I can continue.   
   mapurves      25-11-16      2:03      Yes            Stuck again. I suppose I should break for a bite of supper...   
   mapurves      25-11-16      2:41            Yes      It's back...   
   jil      26-11-16      9:34      Yes            Possibly having problems again. It was very slow when I first logged in about 10 mins ago (and other things on internet OK) and now clicking on 'Finished' not doing anything.   
   Pommy Stuart      26-11-16      19:23            Yes      Pulling it down and pushing it back up from down under, no apparent problems.  (19:15 UCT) Also tried editing and that was OK also.   
   Hanibal      28-11-16      20:27      Yes            Not again! 'ERROR The request could not be satisfied. CloudFront attempted to establish a connection with the origin, but either the attempt failed or the origin closed the connection. Generated by cloudfront (CloudFront) Request ID: tjy4FrApWP0M0VuE3VGMtQXmf9Ep0KRS4QidEExdN-k1tYijGVppwg== '   
   mapurves      28-11-16      20:45      Yes            I just tried logging in: Nothing but a blank white screen. I must be in the middle of the cloud. Time for my afternoon break...   
   Randi      28-11-16      21:06            Yes      I just saved a page   
   Hanibal94      28-11-16      21:41            Yes      It's working for me again, but now I gotta go to bed.   
   Hurlock      30-11-16      6:18      Yes            Cannot save pages for about 10 mins now.   
   Hurlock      30-11-16      6:34            Yes      OK now   
   Pommy Stuart      01-12-16      3:48      Yes            03:45 UTC. Interface hung up. I've finished button pressed no result. Will amend when back up.   
   mapurves      01-12-16      3:51      Yes            Me too! (in reply to Pommy Stuart at 03:48)   
   Randi      01-12-16      3:53      Yes            If I try to bring up https://classic.oldweather.org/ships/, I get a white screen   
   mapurves      01-12-16      4:05            Yes      It just came up!   
   Hanibal94      01-12-16      19:38      Yes            'ERROR The request could not be satisfied. CloudFront attempted to establish a connection with the origin, but either the attempt failed or the origin closed the connection. Generated by cloudfront (CloudFront) Request ID: ep6I_rCLKaTNchrsG7vItvGAy7dslu11gLZTOEoQPBepmDRyHLo7og== '   
   mapurves      01-12-16      19:39      Yes            Shucks! Down for me, too...   
   mapurves      01-12-16      19:41                  One sign, if you are transcribing a page, is that the **little weather icons on the right hand side of the screen stop showing up**. I just have a column of hours.   
   Hanibal94      01-12-16      20:00            Yes      It's working for me again!   
   Pommy Stuart      01-12-16      20:34                  With me it mainly just hangs when I click the 'I've finished ' button, eventually going through on it's own.   
   mapurves      03-12-16      1:58      Yes            Stuck again...    
   Bob      03-12-16      2:03      Yes            Quote 'The classic.oldweather.org page isn't working. classic.oldweather.org is currently unable to handle this request. HTTP ERROR 503' Error 503 is 'Server Unavailable'   
   Randi      03-12-16      2:03      Yes            White screen   
   leelaht      03-12-16      2:04:43      Yes            my turn to be locked out   
   Randi      03-12-16      2:14            Yes      Seems to be back   
   leelaht      03-12-16      2:28            Yes      yep!   
   mapurves      03-12-16      20:21      Yes            Stuckagain...   
   mapurves      03-12-16      20:29            Yes      And away she goes. All those little numbers and letters galloping down the fibre optic lines...    
   mapurves      04-12-16      0:41      Yes            Stuck [yet] again!    
   mapurves      04-12-16      0:50      Yes            Stuck [yet] yet again!    
   mapurves      04-12-16      1:00            Yes      And away she goes. All those little numbers and letters galloping down the fibre optic lines...[i.e. same as 03/12/2016]   
   Craig      04-12-16      2:04                  It seems to mostly happen later in the day. I rarely have problems between 11 and 3 GMT.   
   Maikel      04-12-16      16:14      Yes            Great, I've just finished entering over 100 names, and now the server has problems accepting the transcribed data. It replies with status code: 500 Internal Server Error. If I remove some of the transcribed data, it is accepted. The page has been transcribed in stages, i.e. I've clicked the Finished button a number of times to make sure I didn't lose any transcribed data. How to proceed, I wonder? Edit: had some problems getting the images to show.   
   Bob      04-12-16      18:45                  Hmm, I wonder if the interface software has a hard limit on the number of transcription elements it will/can accept? Have you been able to post more than 128 (just a guess) elements in the past?   
Title: Re: Interface/Browser issues
Post by: AvastMH on December 04, 2016, 10:47:23 pm
If anyone wants the excel spreadsheet just drop me a note. Too pooped to do much with it tonight  :(

We can at least see that it's becoming more frequent - let's hope it doesn't end up happening all the time  :-\ :o
Title: Re: Interface/Browser issues
Post by: Bob on December 04, 2016, 10:52:49 pm
 :o Wow, nice work!

   User      Date      Time(24hr)      Stuck      Released      Comment   
Title: Re: Interface/Browser issues
Post by: AvastMH on December 04, 2016, 10:54:48 pm
Cheers Bob  :D
Title: Re: Interface/Browser issues
Post by: mapurves on December 05, 2016, 02:10:43 am
Here we are.

Number of times it failed at each Hour (UTC)
Code: [Select]
Hour Number
0 1
1 0
2 1
3 1
4 0
5 1
6 2
7 1
8 1
9 0
10 1
11 0
12 1
13 1
14 0
15 1
16 0
17 2
18 2
19 7
20 6
21 2
22 0
23 3

Length of time it was down (minutes) vs Hour.

Code: [Select]
Minutes Hour
1 23
2 20
3 19
3 20
8 20
9 17
9 19
11 23
13 19
14 18
16 6
16 19
17 3
17 18
18 12
19 0
20 8
21 20
22 19
23 7
28 19
32 13
37 20
38 2
41 15
46 5
47 21
48 17
51 10
51 21
76 23
88 6
142 19
1062 20

This is the number of times it occurred in the given ranges:

Code: [Select]
Range R_Num
1-10 7
11-20 10
21-30 4
31-60 9
61-180 3
181+ 1

Average time down 60 minutes, but that last event really skews things. Not counting that last event, the average was 30 minutes. There were 34 failures logged.

Title: Re: Interface/Browser issues
Post by: Hurlock on December 05, 2016, 07:03:37 am
About 6.20 very slow loading page and no OK button when I tried to input location.  Tried to refresh the page and could not connect to the cloud. 
Working now (6.45).
Title: Re: Interface/Browser issues
Post by: Maikel on December 05, 2016, 09:11:57 am
Hmm, I wonder if the interface software has a hard limit on the number of transcription elements per page it will/can accept? Have you been able to post more than 128 (just a guess) elements in the past?

If I remove some of the transcribed data, it is accepted.

I remember transcribing pages having over 200 names without problems.
Though these pages didn't have 200 unique names.
And I can't recall if I transcribed them in one go, or used the Finished button to save data during transcribing.

Thinking it might have been the total amount of data transcribed for the page, I deleted some of the context entries.
It allowed me to add three more names, but than hit the Error 500 problem again.
Deleting more context entries doesn't make a difference at this point.

Edit:
Forgot to add, I can still transcribe other pages, so it seems I haven't hit some ship database limitation.
Title: Re: Interface/Browser issues
Post by: AvastMH on December 05, 2016, 06:08:31 pm
Thanks so much Maikel,  :D

So are we looking at the likely busiest times, i.e. 7 & 8 pm UTC are likely to be the problem zones so perhaps it is sheer volume of input that's causing the problems?  :-\

Darn - forgot to convert the earlier times to GMT from BST - oops - will that make a lot of difference?  :-[

Okay - suggestions on a postcard to AvastMH please. I will send this through to the devs, but if you have any insight this would be a good time to moot it :)
Title: Re: Interface/Browser issues
Post by: mapurves on December 05, 2016, 06:18:57 pm
Thanks so much Maikel,  :D

So are we looking at the likely busiest times, i.e. 7 & 8 pm UTC are likely to be the problem zones so perhaps it is sheer volume of input that's causing the problems?  :-\

Darn - forgot to convert the earlier times to GMT from BST - oops - will that make a lot of difference?  :-[

Okay - suggestions on a postcard to AvastMH please. I will send this through to the devs, but if you have any insight this would be a good time to moot it :)

I don't think the volume of input would be a problem, there are usually only 13 people who transcribe in a given week. Even if all 13 were online at the same time they wouldn't be generating very much traffic. Even if they each did 20 pages per hour, it would come to about one page every 15 seconds.

I don't think the BST - GMT issue will make much difference.

No real insights here.
Title: Re: Interface/Browser issues
Post by: AvastMH on December 05, 2016, 06:25:39 pm
Thanks Michael :)
Title: Re: Interface/Browser issues
Post by: Randi on December 05, 2016, 06:35:52 pm
I wonder if non-Zooniverse users are putting a heavy load on the system during that period.

I am trying to make frequent checks and keeping a list off line. I will post it in a day or so :-\
Quote
All times UTC
15:33 - up
17:04 - down (maybe just slow?)
17:06 - up
18:28 - up
Title: Re: Interface/Browser issues
Post by: Hanibal94 on December 05, 2016, 07:02:22 pm
Impressive job gathering all that data, Joan and Michael!
Title: Re: Interface/Browser issues
Post by: AvastMH on December 05, 2016, 07:06:14 pm
Impressive job gathering all that data, Joan and Michael!

Thanks Hanibal94 That's power of a forum that's a delight to use - everyone's happy to pop info on here :D
Title: Re: Interface/Browser issues
Post by: AvastMH on December 05, 2016, 07:07:09 pm
I wonder if non-Zooniverse users are putting a heavy load on the system during that period.

I am trying to make frequent checks and keeping a list off line. I will post it in a day or so :-\
Quote
All times UTC
15:33 - up
17:04 - down (maybe just slow?)
17:06 - up
18:28 - up

So I won't send anytihng until you've had a chance to check that out Randi  :D
Title: Re: Interface/Browser issues
Post by: Randi on December 05, 2016, 07:19:34 pm
It is up to you, but I suspect that more data might be helpful :-\

I.e., we learn what times to transcribe/not transcribe ;)
Title: Re: Interface/Browser issues
Post by: Pommy Stuart on December 05, 2016, 07:32:42 pm
19:30 UTC it's working for me. Albatross 1900

May I suggest we also indicate the ship as it may help pin down the problem.
Different ships may be on different servers etc.
Title: Re: Interface/Browser issues
Post by: AvastMH on December 05, 2016, 07:45:15 pm
It is up to you, but I suspect that more data might be helpful :-\

I.e., we learn what times to transcribe/not transcribe ;)

I agree Randi - wise words as ever.

Request to all you fabulous transcribers:

For the next week please could you keep an accurate note of the times when you cannot get information to the Zooniverse and, prefereably, a note of any error messages? 
Many thanks all. (Sorry to hang out the agony  :-\)


Title: Re: Interface/Browser issues
Post by: Randi on December 05, 2016, 08:00:59 pm
19:30 UTC it's working for me. Albatross 1900

May I suggest we also indicate the ship as it may help pin down the problem.
Different ships may be on different servers etc.

I'll try do that. I can check bringing up the ship frequently, but I can't check saving the ship frequently ;)
From what I have seen, if it is not working I can't even get to the list of ships :-\
Title: Re: Interface/Browser issues
Post by: Pommy Stuart on December 05, 2016, 08:05:25 pm
19:30 UTC it's working for me. Albatross 1900

May I suggest we also indicate the ship as it may help pin down the problem.
Different ships may be on different servers etc.

I'll try do that. I can check bringing up the ship frequently, but I can't check saving the ship frequently ;)
From what I have seen, if it is not working I can't even get to the list of ships :-\

What I meant was that the reporter notes the ship they were working on when it went down.
Still up for Albatross 1900. I am shutting down now.
Title: Re: Interface/Browser issues
Post by: Craig on December 05, 2016, 08:06:16 pm
I suffered a 3 minute delay between 14:19 and 14:22 UTC today on the Yorktown.
Title: Re: Interface/Browser issues
Post by: AvastMH on December 05, 2016, 08:15:36 pm
Great idea about the  ship being noted too Randi :)
Title: Re: Interface/Browser issues
Post by: Randi on December 05, 2016, 09:53:17 pm
Include the day of the week?
Title: Re: Interface/Browser issues
Post by: Maikel on December 06, 2016, 09:48:50 am
Perhaps DDoS attacks are the source of our problems.

https://blog.cloudflare.com/the-daily-ddos-ten-days-of-massive-attacks/ (https://blog.cloudflare.com/the-daily-ddos-ten-days-of-massive-attacks/)
Title: Re: Interface/Browser issues
Post by: Maikel on December 06, 2016, 12:13:56 pm
USS Yorktown
11:00 to 12:13 UTC
It started with slow responses, then a blank page.

The response header of the blank page shows an Error 503 Service Unavailable: Back-end server is at capacity.
This error is generated by CloudFront.
Title: Re: Interface/Browser issues
Post by: AvastMH on December 06, 2016, 05:47:57 pm
Include the day of the week?
No reason why not - it's easy to work out, but in terms of the superiority of the human mind in terms of spotting patterns it could help a lot :D
Title: Re: Interface/Browser issues
Post by: Helen J on December 07, 2016, 06:16:37 pm
Have just been transcribing on Patterson with no problem, but the last page I tried to send (only a log book cover, so no wasted work) is not going at all.  I'm not getting any message, just no response to clicking 'I've finished this page'.  Only been five minutes so far (6.10 to 6.15pm GMT) but I haven't time to wait and see what happens, as I was about to finish.

Title: Re: Interface/Browser issues
Post by: AvastMH on December 07, 2016, 10:21:26 pm
Thanks HelenJ problem noted.  :)
Title: Re: Interface/Browser issues
Post by: jil on December 10, 2016, 10:31:34 pm
Getting no response when clicking on 'Ive finished....'
Title: Re: Interface/Browser issues
Post by: Bob on December 10, 2016, 10:33:44 pm
No response at all from classic.oldweather.org at the moment... 22:33 UTC
Title: Re: Interface/Browser issues
Post by: jil on December 10, 2016, 10:35:32 pm
My page has gone now.
Title: Re: Interface/Browser issues
Post by: Bob on December 10, 2016, 10:44:34 pm
Quote
CloudFront attempted to establish a connection with the origin, but either the attempt failed or the origin closed the connection.

...and on reload:

Quote
The classic.oldweather.org page isn't working
classic.oldweather.org is currently unable to handle this request.
HTTP ERROR 503
Title: Re: Interface/Browser issues
Post by: mapurves on December 11, 2016, 12:56:12 am
It just came up for me. Patterson, Saturday, 4:55 PM Pacific Standard Time 10 Dec. => 00:55 11 Dec UTC.
Title: Re: Interface/Browser issues
Post by: mapurves on December 13, 2016, 05:49:36 pm
It's stuck again. 17:49 GMT on Tuesday, 13
 Dec. USS Patterson

Back up at 17:54.   Down about five minutes.
Title: Re: Interface/Browser issues
Post by: Pommy Stuart on December 14, 2016, 05:49:12 am
It's up downunder Albatross 1900 @ 05:48 UTC 14 Dec (it was also up last night)
Title: Re: Interface/Browser issues
Post by: AvastMH on December 14, 2016, 06:28:12 pm
Thanks Stuart and all. This weekend I'll make these events into a list and see where we're going with it.  :)
Title: Re: Interface/Browser issues
Post by: mapurves on December 15, 2016, 04:53:10 am
Thu, Dec 15, 2016  4:44:13 AM GMT

It's stuck.

Back up at:
$ date
Thu, Dec 15, 2016  5:03:30 AM GMT
$

Down for about 20 minutes...
Title: Re: Interface/Browser issues
Post by: mapurves on December 20, 2016, 05:05:34 am
Stuck again!

$ date
Tue, Dec 20, 2016  5:02:50 AM  GMT
$

This is odd, because opening another window, I can bring up a page for Yorktown, but my page for Patterson won't go...  ???


Anyway, I reloaded the page, and re-did the entries, and the page went.

Tue, Dec 20, 2016  5:17:39 AM

About 15 minutes, but was it me?
Title: Re: Interface/Browser issues
Post by: Pommy Stuart on December 20, 2016, 08:13:13 am
Michael, looking at the time stamps they are close.  4:44:13 AM GMT & 5:02:50 AM  GMT
Maybe they are backing up that server at that time?    ;)
Title: Re: Interface/Browser issues
Post by: mapurves on December 20, 2016, 03:24:19 pm
Michael, looking at the time stamps they are close.  4:44:13 AM GMT & 5:02:50 AM  GMT
Maybe they are backing up that server at that time?    ;)

Maybe. The last case is interesting, because I could download a page for Yorktown, but I couldn't upload a page for Patterson. When I reloaded the page, and re-entered the weather, it went up OK.  ???
Title: Re: Interface/Browser issues
Post by: AvastMH on December 20, 2016, 09:35:11 pm
Thanks for these notes folks. I finish work for Xmas on Thursday so I'll get onto sorting them at that point.  :D
Title: Re: Interface/Browser issues
Post by: Pommy Stuart on December 21, 2016, 10:10:21 am
Enjoy the break Joan.
Title: Re: Interface/Browser issues
Post by: Randi on December 26, 2016, 07:21:18 pm
Stuck :'( :'( :'(

Monday 19:08 UTC
Title: Re: Interface/Browser issues
Post by: Bob on December 26, 2016, 07:59:38 pm
Stuck on finished page?

Stuck :'( :'( :'(

Monday 19:08 UTC
Title: Re: Interface/Browser issues
Post by: AvastMH on December 26, 2016, 08:01:17 pm
Are you 'back' again Randi?  :-\
Title: Re: Interface/Browser issues
Post by: Randi on December 27, 2016, 12:52:46 am
Yes, I was stuck on a finished page.

It lasted about 15 minutes. I had to get out the door, so I didn't have time to post a note. :-[
Title: Re: Interface/Browser issues
Post by: Maikel on January 09, 2017, 08:21:18 am
Monday 08:20 UTC.
OW Classic seems to be down, can't connect to it.

Edit 08:44 UTC:
And it's back again.
Title: Re: Interface/Browser issues
Post by: AvastMH on January 09, 2017, 06:22:03 pm
Oh = I forgot to create the list - ouch - right that's for tonight  :o ::) :o
Title: Re: Interface/Browser issues
Post by: Maikel on January 10, 2017, 11:46:59 am
Different kind of problem this time.
After logging in, I receive the message:

The page you were looking for doesn't exist.
You may have mistyped the address or the page may have moved.

It's a authentication failure message, yet Panoptes claims I am signed in.
Signing out and then in again doesn't change anything.

Edit:
Half an hour later all is working as usual again. :)
Title: Re: Interface/Browser issues
Post by: Randi on January 10, 2017, 03:07:53 pm
I get that sometimes too, but if I go to the page I want to transcribe, I am logged in.
I just tried it now and didn't have any errors.

If it isn't preventing transcribing, it might not be worth mentioning it to the developers :-\
Title: Re: Interface/Browser issues
Post by: Maikel on January 10, 2017, 03:24:12 pm
The message is the only thing I saw, the rest of the page was blank.
So yes, it was hindering transcribing to the extreme, I didn't get any page to transcribe. ;)

Title: Re: Interface/Browser issues
Post by: Randi on January 10, 2017, 03:35:01 pm
Sorry - I am seeing something different.
When I ask for the page again right after my error message I do get the page.
Title: Re: Interface/Browser issues
Post by: mapurves on January 10, 2017, 06:47:50 pm
It's stuck for me.   :'( :'( :'(

Unalga_1
$ date
Tue, Jan 10, 2017  6:46:39 PM


I'll let you know when it's back...

$ date
Tue, Jan 10, 2017  6:55:41 PM

Down for less than nine minutes.

I was sending a PM and it was down before I started the PM and up when I completed it.
Title: Re: Interface/Browser issues
Post by: Randi on January 10, 2017, 06:58:30 pm
Just worked for me.
(Now I have to go back and fill in the boxes I drew ;))
Title: Re: Interface/Browser issues
Post by: AvastMH on January 10, 2017, 09:01:33 pm
Okay- this is what the last month looks like. At this point I cast myself upon the mercies of all you IT savvy people. Any ideas as to what might be going on, suggestions for passing it back to the developers?  :-[ :-\  (and can anyone fill in the missing ships please?)

   Date      UTC start      UTC end      Ship      Notes   
   05/12/2016      14:19      14:22      Yorktown      Craig   
   06/12/2016      11:00      12:13      Yorktown      Maikel   
   07/12/2016      18:10      18:15      Patterson      Helenj - Had to close before UTC end   
   10/12/2016      22:31      22:35      Thetis      jil - getting no response when clicking on 'I've finished'. Cleared a few minutes later   
   10/12/2016      22:33                  Bob - no response from classic.oldweather &'CloudFront attempted to establish a connection with the origin, but either the attempt failed or the origin closed the connection.' & 'The classic.oldweather.org page isn't working classic.oldweather.org is currently unable to handle this request. HTTP ERROR 503'. Not ship log related   
   11/12/2016      00:55            Patterson      mapurves   
   13/12/2016      17:49      17:54      Patterson      mapurves   
   15/12/2016      04:44      05:03      Patterson      mapurves   
   20/12/2016      05:02      05:17      Patterson      mapurves: This is odd, because opening another window, I can bring up a page for Yorktown, but my page for Patterson won't go. Anyway, I reloaded the page, and re-did the entries, and the page went.  FROM Pommy Stuart Michael, looking at the time stamps they are close.  4:44:13 AM GMT & 5:02:50 AM  GMT Maybe they are backing up that server at that time?  mapurves: 'Maybe. The last case is interesting, because I could download a page for Yorktown, but I couldn't upload a page for Patterson. When I reloaded the page, and re-entered the weather, it went up OK'   
   26/12/2016      19:08      19:23   Jamestown1844   Randi, Monday. Yes, I was stuck on a finished page. About 15 minutes.
   09/01/2017      08:20      08:44   Yorktown      Maikel: OW Classic seems to be down, can?t connect to it, 08:44, it's back again'   
   10/01/2017      11:46      12:15   Yorktown      "Maikel: After logging in, I receive the message: 'The page you were looking for doesn't exist. You may have mistyped the address or the page may have moved.'  It's an authentication failure message, yet Panoptes claims I am signed in. Signing out and then in again doesn't change anything. Half an hour later all is working as usual again.  RANDI: I get that sometimes too, but if I go to the page I want to transcribe, I am logged in. I just tried it now and didn't have any errors. If it isn't preventing transcribing, it might not be worth mentioning it to the developers.  MAIKEL: The message is the only thing I saw, the rest of the page was blank. So yes, it was hindering transcribing to the extreme, I didn't get any page to transcribe. RANDI: Sorry - I am seeing something different.
When I ask for the page again right after my error message I do get the page."   
   10/01/2017      18:46      18:55      Unalga1      mapurves   
   11/01/2017      18:20      18:40      Albatross1900      Hurlock   
   18/01/2017      11:30      11:41      Yorktown      Craig: Here's what I get when I clicked on Transcribe 'ERROR The request could not be satisfied. CloudFront attempted to establish a connection with the origin, but either the attempt failed or the origin closed the connection.'
   18/01/2017      11:36      11:39      Unalga (I)      propriome: Confirmed (with reference to Craig's problem at 18.01.2017 at 11:30) At the moment I get a 503 (service unavailable) response too.
   18/01/2017      11:23      --:--             Stuart: Its been working fine down. Never (yet) had any of those messages. A tad slow some days... Usual times for me 19:00 to 06:00 UTC    
   20/01/2017      14:23      14:43      Yorktown      Craig   


Possibly a second problem:
   21/01/2017      01:45      02:00       Albatross 1890     Leelaht: this is new, I suddenly can't place any entry boxes. If I click in the odd corners it'll give me the skinny default box. | Finally finished the page and the next one was normal, as is one after that (so far). And here I was honing my technique on getting the skinny boxes to pop up. So a mystery as to why that one page decided to misbehave. Leelaht: Spoke to soon.... went to another browser and seems to be OK,  for now. mapurves: Sometimes I find just switching to another program window, like Excel, Word, iTunes etc, and going back fill fix things. Not always, but it is quick to try... Leelaht: I changed from Chrome to Firefox    

Title: Re: Interface/Browser issues
Post by: Hanibal94 on January 10, 2017, 09:25:04 pm
These are my educated guesses for the missing ships, based on my knowledge of who is/was working on what:

Jil, 10/12/2016: Thetis.
Maikel, always: Yorktown.
Randi, always: Jamestown 1844.
Mapurves, 10/01/2017: Unalga I.

The only one where I don't have a guess is Bob, 10/12/2016. I think he was working on the Albatross 1890, but I can't be sure.

As for what's causing the problem: Best guess I got is unstable, outdated software.
I think only the Zooniverse developers really know what's going on.
Title: Re: Interface/Browser issues
Post by: AvastMH on January 10, 2017, 09:40:33 pm
Great - many thanks hanibal :D
Title: Re: Interface/Browser issues
Post by: Bob on January 10, 2017, 10:20:20 pm
The only one where I don't have a guess is Bob, 10/12/2016. I think he was working on the Albatross 1890, but I can't be sure.

I wasn't actually working anything for that report, just checking the site status.
Title: Re: Interface/Browser issues
Post by: AvastMH on January 10, 2017, 11:02:09 pm
Thanks Bob - noted :)
Title: Re: Interface/Browser issues
Post by: mapurves on January 10, 2017, 11:10:01 pm
Yes, I was on Unalga_1 earlier today.
Title: Re: Interface/Browser issues
Post by: Randi on January 11, 2017, 01:06:51 am
Randi, always: Jamestown 1844.

Right, thanks Hanibal!
Apologies for forgetting to include that.
Title: Re: Interface/Browser issues
Post by: Hurlock on January 11, 2017, 06:47:24 am
Albatross 1900
6.20-6.40 not accepting finished page.
Title: Re: Interface/Browser issues
Post by: AvastMH on January 11, 2017, 08:25:17 pm
Thanks Hurlock :D
Title: Re: Interface/Browser issues
Post by: Kevin on January 12, 2017, 03:24:51 am
​On the forum I get:

Error: cannot access attachments upload path​

when I try to upload an image attachment of < limit (65 kb).
Title: Re: Interface/Browser issues
Post by: Randi on January 12, 2017, 03:58:36 am
Hi Kevin,
Attachments haven't worked for a long time. You need to use the Image icon with a link (URL). If the image not already online, upload it to Imgur or something similar.
Title: Re: Interface/Browser issues
Post by: Craig on January 18, 2017, 11:30:07 am
Here's what I get when I clicked on Transcribe

Quote
ERROR
The request could not be satisfied.
CloudFront attempted to establish a connection with the origin, but either the attempt failed or the origin closed the connection.
Title: Re: Interface/Browser issues
Post by: propriome on January 18, 2017, 11:36:55 am
Confirmed :'(
At the moment i get a 503 (service unavailable) response too.



Edit: ...and we're apparently back just now (UTC 11:39).
Title: Re: Interface/Browser issues
Post by: Craig on January 18, 2017, 11:41:06 am
Yes, back again.  :)
Title: Re: Interface/Browser issues
Post by: AvastMH on January 18, 2017, 10:21:24 pm
Thank you everyone for keeping this log going. On Sunday I'm going to update my listing, and then perhaps we should see what would help us?  :)
Title: Re: Interface/Browser issues
Post by: Pommy Stuart on January 18, 2017, 11:23:36 pm
Its been working fine down here. Never (yet) had any of those messages.
A tad slow some days but then it matches me.

Usual times for me 19:00 - 06:00 UTC
Title: Re: Interface/Browser issues
Post by: AvastMH on January 19, 2017, 08:12:26 pm
A tad slow some days but then it matches me.
My sympathies Stuart - me too  ;)
Title: Re: Interface/Browser issues
Post by: Craig on January 20, 2017, 02:23:42 pm
I haven't been able to save my Yorktown page for over 13 minutes now.

It just came back - duration 20 minutes.
Title: Re: Interface/Browser issues
Post by: leelaht on January 21, 2017, 01:45:56 am
this is new, I suddenly can't place any entry boxes.
Title: Re: Interface/Browser issues
Post by: leelaht on January 21, 2017, 01:48:11 am
If I click in the odd corners it'll give me the skinny default box.
Title: Re: Interface/Browser issues
Post by: Randi on January 21, 2017, 01:50:59 am
Have you tried rebooting your computer?
What OS and browser?



Win 10 + Edge works for me.
So does Firefox
Title: Re: Interface/Browser issues
Post by: leelaht on January 21, 2017, 02:00:15 am
finally finished the page and the next one was normal, as is the one after that (so far).  And here I was honing my technique on getting the skinny boxes to pop up.

so a mystery as to why that one page decided to misbehave.
Title: Re: Interface/Browser issues
Post by: leelaht on January 21, 2017, 02:03:50 am
Spoke too soon....

went to another browser and seeeeems to be ok, for now.
Title: Re: Interface/Browser issues
Post by: mapurves on January 21, 2017, 03:15:34 am
Sometimes I find just switching to another program window, like Excel, Word, iTunes etc, and going back will fix things. Not always, but it is quick to try, and you've nothing to lose, and a lot of time and frustration to save...
Title: Re: Interface/Browser issues
Post by: AvastMH on January 22, 2017, 09:19:57 pm
Confirmed :'(
At the moment i get a 503 (service unavailable) response too.



Edit: ...and we're apparently back just now (UTC 11:39).

Hi propriome - can you recall which ship you were working ion at this time please?
Title: Re: Interface/Browser issues
Post by: AvastMH on January 22, 2017, 09:53:24 pm
finally finished the page and the next one was normal, as is the one after that (so far).  And here I was honing my technique on getting the skinny boxes to pop up.

so a mystery as to why that one page decided to misbehave.

Thanks leelaht - which ship are you working on please? Any would you be able to recall which browser you were using and which you changed to ?
 :)
Title: Re: Interface/Browser issues
Post by: AvastMH on January 22, 2017, 10:04:44 pm
Please - if any of you has a clue as to what might be going on or can see a pattern could you pop a note in here please? Otherwise I think it's time to hand this over to the  IT expert/s to see if they can divine what's going on and hopefully effect a fix  :)
Title: Re: Interface/Browser issues
Post by: leelaht on January 22, 2017, 11:22:44 pm
finally finished the page and the next one was normal, as is the one after that (so far).  And here I was honing my technique on getting the skinny boxes to pop up.

so a mystery as to why that one page decided to misbehave.

Thanks leelaht - which ship are you working on please? Any would you be able to recall which browser you were using and which you changed to ?
 :)

Albatross 1890, Chrome.  Then I went to firefox.
Title: Re: Interface/Browser issues
Post by: propriome on January 23, 2017, 09:10:24 am
Confirmed :'(
At the moment i get a 503 (service unavailable) response too.



Edit: ...and we're apparently back just now (UTC 11:39).

Hi propriome - can you recall which ship you were working ion at this time please?

Hi Joan... quite easy to remember, it was my beloved Unalga (I) ;D
Title: Re: Interface/Browser issues
Post by: AvastMH on January 23, 2017, 08:57:34 pm
Thanks leelaht and propriome :)  I wonder if the spirits of the ships know how much you folks love them?  ;) :D

Please keep recording problems here for the meanwhile everyone. I'll use the details so far to help the IT experts to try and find out what's afoot :)
Title: Re: Interface/Browser issues
Post by: mapurves on January 25, 2017, 09:02:35 pm
It's stuck.  Unalga_1

$ date
Wed, Jan 25, 2017  9:00:35 PM
$

I'll put on the kettle and check every couple of minutes or so...

It's back.

$ date
Wed, Jan 25, 2017  9:08:22 PM
$
Down for eight minutes or so...

Time for tea  :) :) :)
Title: Re: Interface/Browser issues
Post by: AvastMH on January 25, 2017, 11:04:11 pm
I wonder if this is a beneficent sprite looking after us by making us take a break now and then - a chance to move around, drink tea, pat the cat, hug the dog etc etc ;)
Title: Re: Interface/Browser issues
Post by: leelaht on January 26, 2017, 01:35:01 am
Chrome and Albatross 1890 is doing it again.  Can't click a box in, have to redraw it every time.  So switched to firefox.
Title: Re: Interface/Browser issues
Post by: Kathy on January 26, 2017, 02:05:03 pm
I can't sign into classic Old Weather - using Microsoft Edge and Chrome -
Title: Re: Interface/Browser issues
Post by: Bob on January 26, 2017, 02:31:03 pm
This doesn't work right now (9:30am EST):

https://classic.oldweather.org/transcribe/

But this does:

https://classic.oldweather.org/

Then I can get to Transcribe through the ship selection menus.
Title: Re: Interface/Browser issues
Post by: propriome on January 26, 2017, 02:45:21 pm
I was logged in before the issue taking place, and i'm able to work normally at the moment (15:44 GMT+1), FF 50.1.0
Title: Re: Interface/Browser issues
Post by: Kathy on January 26, 2017, 03:41:18 pm
nope - I get the "We're sorry, but something..." error message
Title: Re: Interface/Browser issues
Post by: mapurves on January 26, 2017, 03:45:17 pm
nope - I get the "We're sorry, but something..." error message

I just signed in to work on Unalga and it came up...

https://classic.oldweather.org/transcribe/50874ff909d4090755033e21

Thu, Jan 26, 2017  3:44:51 PM
Title: Re: Interface/Browser issues
Post by: Hanibal94 on January 26, 2017, 05:16:22 pm
Chrome and Albatross 1890 is doing it again.  Can't click a box in, have to redraw it every time.  So switched to firefox.

I've had that several times - I think it's caused by switching to a different app, then clicking right on the log page when you select the browser window to make it the active window again.
So be careful to click somewhere else on the transcribing interface when you switch back to it - I always go for the background, outside of the actual page.
Title: Re: Interface/Browser issues
Post by: AvastMH on January 26, 2017, 06:15:59 pm
Thanks for picking that problem up Hanibal  :D
Title: Re: Interface/Browser issues
Post by: Randi on January 26, 2017, 06:32:26 pm
Firefox, Microsoft Edge, and Chrome currently working for me.



Good work, Hanibal94!
Title: Re: Interface/Browser issues
Post by: Hurlock on January 27, 2017, 06:48:50 am
Cannot save finished page (Albatross 1900) 06:38- 06:47
Title: Re: Interface/Browser issues
Post by: Hurlock on January 30, 2017, 06:19:06 am
Cannot log into OW classic and getting the 'sorry, but something went wrong screen'
06.15 am
Logged in at 06.58
Tried to do a page of WRs but back to the sorry message when I tried to save it.  07.35.

Some issues trying to get onto the site at 9.00 again (same sorry message).  I could get on from the link in the forum.  Possibly an issue with my bookmark -maybe linked to Albatross 1890 being finished. 
I have done another bookmark.

Title: Re: Interface/Browser issues
Post by: Randi on January 30, 2017, 01:36:51 pm
Yes, I think the old bookmark is the problem. I don't have any problems getting on to the site from https://classic.oldweather.org/ships/
I get the Sorry message for Albatross 1890, but Albatross 1900 works fine.
Title: Re: Interface/Browser issues
Post by: Hurlock on January 30, 2017, 03:57:15 pm
Getting a whitescreen for everything now - including the link from the forum and the link in the message above. 
15.55
Title: Re: Interface/Browser issues
Post by: Randi on January 30, 2017, 06:52:02 pm
... much later ...
https://classic.oldweather.org/ships/ working for me in Firefox.

Is anyone currently having problems?
Title: Re: Interface/Browser issues
Post by: mapurves on January 30, 2017, 07:34:13 pm
... much later ...
https://classic.oldweather.org/ships/ working for me in Firefox.

Is anyone currently having problems?
It's all fine for me... (slow start to the day)  :(
Title: Re: Interface/Browser issues
Post by: Hurlock on January 31, 2017, 07:08:16 am
06.30 Albatross 1900
5 minute delay saving finished page.  Saved page multiple times.
Title: Re: Interface/Browser issues
Post by: Hurlock on February 02, 2017, 06:43:15 am
Getting a whitescreen for all the OW links I try. 
06.30 - 40am
Title: Re: Interface/Browser issues
Post by: mapurves on February 05, 2017, 12:42:31 am
I just tried to log in. Got the "We're sorry" message.

Unalga_1

$ date
Sun, Feb  5, 2017 12:41:07 AM
$

it's back...

$ date
Sun, Feb  5, 2017 12:52:58 AM
$

11 minutes and 51 seconds.
Title: Re: Interface/Browser issues
Post by: Hurlock on February 14, 2017, 06:40:04 am
Albatross 1900 not accepting finished page for about 10 mins. 6.30am.
Title: Re: Interface/Browser issues
Post by: AvastMH on February 14, 2017, 08:10:05 pm
Oh - sounds rough - any one got problems just now please?  :-[
Title: Re: Interface/Browser issues
Post by: Hurlock on February 16, 2017, 06:44:35 am
06.30 am again.  White screen this time.  06.40 loaded pages slowly.
Title: Re: Interface/Browser issues
Post by: AvastMH on February 16, 2017, 07:45:13 pm
Is that GMT please Hurlock?  :)
Title: Re: Interface/Browser issues
Post by: Hurlock on February 17, 2017, 06:39:36 am
06.30 GMT Not accepting finished page for nearly 10 mins.
Title: Re: Interface/Browser issues
Post by: Craig on February 23, 2017, 02:47:26 pm
Just got this message when I was saving a full page:


Quote
We're sorry, but something went wrong.

We've been notified about this issue and we'll take a look at it shortly.

(I wonder who the "we" is?)
Title: Re: Interface/Browser issues
Post by: Caro on February 23, 2017, 03:47:08 pm
Tweet from Zooniverse, seven minutes ago:

Some technical issues mean you might not be able to access your favourite projects just now. Take a wee break, we'll have it fixed ASAP!
Title: Re: Interface/Browser issues
Post by: Craig on February 24, 2017, 11:57:13 am
I thought it was a browser issue but I can get pages for other ships. I was doing 03/02/1919 on the Yorktown yesterday and I got the Sorry message when I tried to save. Today I get the same message. Naval History says the ship arrived in San Diego on 15/02/1919 and it was decommissioned in June at Mare Island. We were on the way Acapulco so I haven't finished the ship yet. Can anybody else get a Yorktown page?
Title: Re: Interface/Browser issues
Post by: Randi on February 24, 2017, 02:00:42 pm
Yes. I get http://oldweather.s3.amazonaws.com/ow3/final/USS%20Yorktown/vol025of040/vol025of040_319_0.jpg
Title: Re: Interface/Browser issues
Post by: Craig on February 24, 2017, 02:43:20 pm
I was going to stop doing OW Classic when I finished the Yorktown so I guess I am finished.

If I go ahead and do the Bear logs using Bob's tracking system will these data be used or is it just for testing purposes?
Also, can I skip ahead if the Bear is in port in Mare Island?
Title: Re: Interface/Browser issues
Post by: Randi on February 24, 2017, 02:55:09 pm
You can start with May 1.
As far as I know the data will be used, but this is a beta test...

Bob?
Title: Re: Interface/Browser issues
Post by: Bob on February 24, 2017, 03:06:16 pm
You can start with May 1.
As far as I know the data will be used, but this is a beta test...

Data is data. I'm looking at this as a rehearsal/dry run to figure out how it will really work, and to provide a real (enough) data set for the science team to work with and get their feedback for process changes/improvements.
Title: Re: Interface/Browser issues
Post by: Helen J on February 28, 2017, 06:40:13 pm
Two editors have found they can't get any more pages on the ships they're editing - me on Berwick, and Dean on Leviathan.  Me at about 5.40pm GMT, and Dean about half an hour later.  I tried manipulating the page ID but that didn't work either.
Title: Re: Interface/Browser issues
Post by: Maikel on February 28, 2017, 06:49:40 pm
I was just looking into the same problem.
Apparently Amazon is having problems with it's cloud storage.
The log-book page images are stored there.

https://status.aws.amazon.com/ (https://status.aws.amazon.com/)
Title: Re: Interface/Browser issues
Post by: Bob on February 28, 2017, 07:30:35 pm
I can't get Bear 1914 images from the National Archives site at the moment, either. I wonder if that's related?
Title: Re: Interface/Browser issues
Post by: Caro on February 28, 2017, 08:59:08 pm
My log pages are now available for editing.
Title: Re: Interface/Browser issues
Post by: AvastMH on February 28, 2017, 09:02:11 pm
It's taken me since 6.45 tonight to get onto OW at all. And PW is a mess. Couldn't get on through Chrome or Firefox or IE  :(
Title: Re: Interface/Browser issues
Post by: Randi on February 28, 2017, 10:55:55 pm
Zooniverse status reported a problem:
https://status.zooniverse.org/issue/2795c366-7013-4c40-829d-8d48e7075e3a
https://status.zooniverse.org/

Amazon fault knocks websites offline (http://www.bbc.com/news/world-us-canada-39119089)
Title: Re: Interface/Browser issues
Post by: Randi on March 01, 2017, 01:22:35 am
Quote from: https://status.zooniverse.org/issue/2795c366-7013-4c40-829d-8d48e7075e3a#d3f89ddf85e3
Site issues
Opened on Tuesday 28th February 2017, last updated 14 minutes ago

Resolved - Amazon has fully restored service and we are back to normal operation.
Posted 14 minutes ago by Zach

Identified - Issues are caused by a larger Amazon Web Services outage affecting all of their customers. Right now serving images seems to be restored, but uploads aren't.
Posted about 3 hours ago by Marten Veldthuis

Investigating - We're currently aware of some issues with our site. We are investigating the cause and it seems this may be an upstream provider issue. We will provide further updates as we have them.
Posted about 7 hours ago by Cam Allen
Title: Re: Interface/Browser issues
Post by: Craig on March 02, 2017, 11:29:30 am
ow Classic is not responding
Title: Re: Interface/Browser issues
Post by: Maikel on March 02, 2017, 11:38:31 am
Same here, all pages show up blank.
Title: Re: Interface/Browser issues
Post by: lollia paolina on March 02, 2017, 11:47:10 am
OW classic stopped responding an hour ago.
Title: Re: Interface/Browser issues
Post by: Maikel on March 02, 2017, 02:47:43 pm
For me it's working again. :)
Title: Re: Interface/Browser issues
Post by: Craig on March 02, 2017, 03:08:48 pm
Me too.
Title: Re: Interface/Browser issues
Post by: Caro on March 02, 2017, 04:30:36 pm
Sorry. Forgot to post that I asked for help at around lunchtime GMT.
Glad to hear it's back.
Title: Re: Interface/Browser issues
Post by: Craig on March 02, 2017, 04:35:56 pm
Thanks for saving us from acute emotional distress, Caro.  ;D
Title: Re: Interface/Browser issues
Post by: Hanibal94 on March 02, 2017, 07:30:39 pm
When I try to look at anything on the OW Classic domain, I get:

Quote
We're sorry, but something went wrong.

We've been notified about this issue and we'll take a look at it shortly.

First noticed: 19:29 UTC
Title: Re: Interface/Browser issues
Post by: Randi on March 02, 2017, 07:36:24 pm
Same here - I'll send another message :'(
Title: Re: Interface/Browser issues
Post by: Bob on March 02, 2017, 07:39:22 pm
It's working for me.

If you see the 'Something wrong' message, go up to the URL:

https://classic.oldweather.org/transcribe

...and delete everything but the root:

https://classic.oldweather.org/

...and hit enter.
Title: Re: Interface/Browser issues
Post by: Randi on March 02, 2017, 07:43:24 pm
Working for me now...
I just logged in without going to https://classic.oldweather.org/
 :-\

Anyone else?
Title: Re: Interface/Browser issues
Post by: Randi on March 02, 2017, 08:02:40 pm
Feedback, please ;)
Title: Re: Interface/Browser issues
Post by: Hanibal94 on March 02, 2017, 08:12:24 pm
Working fine for me too - sorry for late reply. I was doing other stuff.
Title: Re: Interface/Browser issues
Post by: Randi on March 02, 2017, 08:16:47 pm
Thanks!
Title: Re: Interface/Browser issues
Post by: Maikel on March 04, 2017, 10:19:56 am
The dreaded "Something went wrong" message is back.
It's shown after trying to log in.

Edit:
2 hours later I checked again, and am happy to report it's all functioning again.
Title: Re: Interface/Browser issues
Post by: Craig on March 04, 2017, 11:28:52 am
It's working fine for me.
Title: Re: Interface/Browser issues
Post by: AvastMH on March 04, 2017, 07:04:19 pm
Sorry to hear it was out for a while Maikel, glad to hear it was OK later Craig :)
Title: Re: Interface/Browser issues
Post by: Hanibal94 on March 05, 2017, 10:08:57 am
It's down!

Quote
The classic.oldweather.org page isn?t working

classic.oldweather.org is currently unable to handle this request.

HTTP ERROR 503

First noticed: 10:07 AM UTC



EDIT: As of 10:17 AM UTC, it is back!
Title: Re: Interface/Browser issues
Post by: Craig on March 05, 2017, 11:16:45 am
I just got on.
Title: Re: Interface/Browser issues
Post by: Pommy Stuart on March 05, 2017, 07:15:58 pm
Albatross 1900. 7:10 UTC 5 March.
Login in this morning, had my first 'Something went wrong' for a few years.   ???
Thanks a lot, now I have no excuse not to mow the jungle.   >:(

It's back for now.  :D

Spoke to soon did a few pages then Interface hung 08:25 UTC. Can still see images by copying URL but cannot work on them.
Seems server is working but interface is down.

07:30 here. Time to get dressed and get the mower out.
Title: Re: Interface/Browser issues
Post by: leelaht on March 05, 2017, 08:30:30 pm
down for me, ditto Hanibal94's message, 20:39 UT (I think, mental calculation).

Back up 10 min later
Title: Re: Interface/Browser issues
Post by: AvastMH on March 05, 2017, 09:28:45 pm
Thanks for your updates everyone. Please keep them coming. I will collate them and send them on this coming week.  :)
Title: Re: Interface/Browser issues
Post by: Pommy Stuart on March 05, 2017, 10:28:28 pm
Back up for me.
Title: Re: Interface/Browser issues
Post by: Randi on March 06, 2017, 01:20:55 pm
I had this reply from the technical side:

Quote
I was out of the office, but I think this was a failure of either the server that runs the site or the OW classic web app itself. The system generally detects such failures and recovers by itself
Title: Re: Interface/Browser issues
Post by: Hurlock on March 13, 2017, 06:38:37 am
06.30 getting white screen. Was working fine earlier. Back at 06.38.
Title: Re: Interface/Browser issues
Post by: Hanibal94 on March 24, 2017, 10:24:41 pm
Quote
This page isn?t working

classic.oldweather.org is currently unable to handle this request.
HTTP ERROR 503

First noticed: 22:24 GMT
Title: Re: Interface/Browser issues
Post by: Hurlock on March 24, 2017, 10:31:39 pm
I am getting a white screen when I try to get on the site.
Title: Re: Interface/Browser issues
Post by: Hanibal94 on March 24, 2017, 11:34:58 pm
It's working for me again!
Title: Re: Interface/Browser issues
Post by: Hanibal94 on April 04, 2017, 05:09:47 pm
Quote
This page isn't working

classic.oldweather.org is currently unable to handle this request.
HTTP ERROR 503

First noticed: 17:09 GMT
Title: Re: Interface/Browser issues
Post by: Hanibal94 on April 04, 2017, 05:26:05 pm
Quote
This page isn't working

classic.oldweather.org is currently unable to handle this request.
HTTP ERROR 503

First noticed: 17:09 GMT

EDIT: It's back as of 17:26 GMT
Title: Re: Interface/Browser issues
Post by: Hanibal94 on April 07, 2017, 05:20:26 pm
Yesterday at around 20:00 - 20:30 GMT, both OW Classic and the forum were EXTREMELY slow, even though other sites were fine.

Today, starting at around 17:16 GMT, I get HTTP Error 503 again.

I hate to say this, but if the situation doesn't improve, I will probably just quit OW Classic and go work on a different Zooniverse project. It's just really frustrating to see the interface failing so often!

EDIT: It's back at 17:28 GMT
Title: Re: Interface/Browser issues
Post by: AvastMH on April 07, 2017, 10:50:18 pm
I hear your plaintive cry hanibal. I'll gather more stats and send them on. Needless to say that still leaves us not knowing when these things will be ironed out, but as soon as I can divine some information I'll pass it on  :-[
Title: Re: Interface/Browser issues
Post by: Randi on April 10, 2017, 08:46:08 pm
Is there a time of day or a day of the week that has more problems that other times/days?
Title: Re: Interface/Browser issues
Post by: Hanibal94 on April 10, 2017, 09:32:45 pm
In my case, it's usually around 17:00 to 21:00 GMT, but that might be biased - on weekdays, that's the only time I can transcribe, and I don't do nearly as much as I used to.
Title: Re: Interface/Browser issues
Post by: Randi on April 10, 2017, 09:34:51 pm
Thanks!
Title: Re: Interface/Browser issues
Post by: Hanibal94 on April 14, 2017, 03:20:58 pm
HTTP Error 503 again.

Started at 15:19 GMT.

I was skipping through some duplicate pages on the Yorktown (she has lots of inserts). One of them was slow, but went through. The next wouldn't react at all, so I tried opening the ship's homepage in a new tab, and that's when I got the error.
Title: Re: Interface/Browser issues
Post by: Randi on April 14, 2017, 03:25:11 pm
I realize that it is not much comfort, but keep in mind this message that I got from one from one of the technical people early last month in response to my email:
Quote
I was out of the office, but I think this was a failure of either the server that runs the site or the OW classic web app itself. The system generally detects such failures and recovers by itself.
Title: Re: Interface/Browser issues
Post by: Hanibal94 on April 14, 2017, 03:34:16 pm
Quote
... The system generally detects such failures and recovers by itself.

I believe that, but it does seem to take a while to recover - in this case, I noticed it was back at 15:32 GMT, although it may rebooted a few minutes earlier.
Title: Re: Interface/Browser issues
Post by: Hurlock on April 20, 2017, 05:56:02 am
White screen when I try to transcribe or get on the OW site 5.55am
Title: Re: Interface/Browser issues
Post by: Caro on April 20, 2017, 08:43:58 am
It's working at 8.43am BST.
Title: Re: Interface/Browser issues
Post by: AvastMH on April 20, 2017, 06:23:50 pm
Bit pooped tonight - tomorrow I'll update the list of glitches, hitches, and annoying moments when your addiction to OW is thwarted and you sit in a jibbering heap wondering how many minutes more the Zooniverse or internet is going to have you itching to hit the keyboard keys again in a hope to SAVE THE PLANET  :)
Title: Re: Interface/Browser issues
Post by: Pommy Stuart on April 30, 2017, 02:10:02 am
Page send lockup Yorktown @ 01:07 UTC
Title: Re: Interface/Browser issues
Post by: Randi on April 30, 2017, 02:16:29 am
Ditto - can't get to the "All Ships" page - UTC 01:15 (30 April)



Looks like it is back - UTC 01:32
Title: Re: Interface/Browser issues
Post by: Pommy Stuart on April 30, 2017, 02:49:02 am
Thanks. After reading my latest New Scientist Mag, retried and my page went.
Title: Re: Interface/Browser issues
Post by: AvastMH on April 30, 2017, 05:56:31 pm
I've updated the list above to date & time. If anyone has any ideas as to how the problems are being generated please do let me know here. I'll raise the list with the Zooniverse IT-ers again and report back if any ideas come from that end of things.  Please keep reporting things here. Who knows when another entry here might ring the right bell somewhere and get a fix sorted for us.  :)

         Date............|       UTC start......|   UTC end.......|          Ship................|      Notes   
   05-12-16         14:19      14:22      Yorktown      Craig   
   06-12-16         11:00      12:13      Yorktown      Maikel   
   07-12-16              18:10      18:15      Patterson      Helenj - Had to close before UTC end   
   10-12-16              22:31      22:35      Thetis      jil - getting no response when clicking on 'I've finished'. Cleared a few minutes later   
   10-12-16              22:33                  Bob - no response from classic.oldweather &'CloudFront attempted to establish a connection with the origin, but either the attempt failed or the origin closed the connection.' & 'The classic.oldweather.org page isn't working classic.oldweather.org is currently unable to handle this request. HTTP ERROR 503'. Not ship log related   
   11-12-16             0:55            Patterson      mapurves   
   13-12-16             17:49      17:54      Patterson      mapurves   
   15-12-16             4:44      5:03      Patterson      mapurves   
   20-12-16             5:02      5:17      Patterson      mapurves: This is odd, because opening another window, I can bring up a page for Yorktown, but my page for Patterson won't go. Anyway, I reloaded the page, and re-did the entries, and the page went.  FROM Pommy Stuart Michael, looking at the time stamps they are close.  4:44:13 AM GMT & 5:02:50 AM  GMT Maybe they are backing up that server at that time?  mapurves: 'Maybe. The last case is interesting, because I could download a page for Yorktown, but I couldn't upload a page for Patterson. When I reloaded the page, and re-entered the weather, it went up OK'   
   26-12-16             19:08      19:23   Jamestown1844   Randi, Monday. Yes, I was stuck on a finished page. About 15 minutes.
   09-01-17             8:20      8:44   Yorktown      Maikel: OW Classic seems to be down, can?t connect to it, 08:44, it's back again'   
   10-01-17             11:46      12:15   Yorktown      "Maikel: After logging in, I receive the message: 'The page you were looking for doesn't exist. You may have mistyped the address or the page may have moved.'  It's an authentication failure message, yet Panoptes claims I am signed in. Signing out and then in again doesn't change anything. Half an hour later all is working as usual again.  RANDI: I get that sometimes too, but if I go to the page I want to transcribe, I am logged in. I just tried it now and didn't have any errors. If it isn't preventing transcribing, it might not be worth mentioning it to the developers.  MAIKEL: The message is the only thing I saw, the rest of the page was blank. So yes, it was hindering transcribing to the extreme, I didn't get any page to transcribe. RANDI: Sorry - I am seeing something different.
When I ask for the page again right after my error message I do get the page."   
   10-01-17             18:46      18:55      Unalga1      mapurves   
   11-01-17             18:20      18:40      Albatross1900      Hurlock   
   18-01-17             11:30      11:41      Yorktown      Craig: Here's what I get when I clicked on Transcribe 'ERROR The request could not be satisfied. CloudFront attempted to establish a connection with the origin, but either the attempt failed or the origin closed the connection.'
   18-01-17             11:36      11:39      Unalga1      propriome: Confirmed (with reference to Craig's problem at 18.01.2017 at 11:30) At the moment I get a 503 (service unavailable) response too.
   18-01-17             11:23      --:--             Stuart: Its been working fine down. Never (yet) had any of those messages. A tad slow some days... Usual times for me 19:00 to 06:00 UTC    
   20-01-17             14:23      14:43      Yorktown      Craig: Haven't been able to save my page on Yorktown   

   
   25-01-17      9:00      9:08      Unalga1      mapurves: It's stuck.   
   26-01-17      14:05       --:--            Kathy: I can't sign into classic Old Weather - using Microsoft Edge and Chrome   
   26-01-17      14:31                  Bob - This doesn't work right now (9:30 EST): https://classic.oldweather.org/transcribe/ but this does:  https://classic.oldweather.org/  Then I can get Transcribe through  the ship selection menus   
   26-01-17      14:45                  Propriome: I was logged in before the issue taking place, and I'm able to work normally at the moment, FF 50.1.0   
   26-01-17      15:41                  Kathy: nope - I   get the "We're sorry, but something..." error message   
   26-01-17      15:45                  mapurves: I just signed in to work on Unalga and it came up... https://classic.oldweather.org/transcribe/50874ff909d4090755033e21   
   26-01-17      18:32                  Randi: Firefox, Microsoft Edge, and Chrome currently working for me.   
   27-01-17      6:38      6:47      Albatross 1890      Hurlock: Cannot save finished page (Albatross 1900)   
   30-01-17      6:15      6:58      Albatross 1890      Hurlock: Tried to do a page of WRs but back to the sorry message when I tried to save it.   
   30-01-17      9:00            Albatross 1890      "Hurlock: Some issues trying to get onto the site at 9.00 again (same sorry message).  I could get on from the link in the forum.  Possibly an issue with my bookmark -maybe linked to Albatross 1890 being finished.  I have done another bookmark.
Randi: Yes, I think the old bookmark is the problem. I don't have any problems getting on to the site from https://classic.oldweather.org/ships/
I get the Sorry message for Albatross 1890, but Albatross 1900 works fine."   
   30-01-17      15:55            Albatross 1890      Hurlock: Getting a whitescreen for everything now - including the link from the forum and the link in the message above.     
   30-01-17      18:52                  Randi: ... much later ... https://classic.oldweather.org/ships/ working for me in Firefox. Is anyone currently having problems?   
   30-01-17      19:34                  mapurves: It's all fine for me... (slow start to the day)  :(   
   31-01-17      6:30            Albatross 1900      mapurves: 5 minute delay saving finished page.  Saved page multiple times.   
   02-02-17      6:30      6:40      Albatross 1890      Hurlock: Getting a whitescreen for all the OW links I try.     
   05-02-17      0:41      0:53      Unalga1      mapurves: I just tried to log in. Got the "We're sorry" message. 11 minutes 51 seconds   
   14-02-17      6:30      6:40      Albatross 1900      Hurlock: Albatross 1900 not accepting finished page for about 10 mins   
   16-02-17      6:30      6:40      Albatross 1900      Hurlock: 06.30 am again.  White screen this time.  06.40 loaded pages slowly.   
   17-02-17      6:30      6:40      Albatross 1900      Hurlock: 06.30 GMT Not accepting finished page for nearly 10 mins.   
   23-02-17      14:47            Yorktown      "Craig: Just got this message when I was saving a full page: 'Quote: We're sorry, but something went wrong. We've been notified about this issue and we'll take a look at it shortly.'
Caro: Tweet from Zooniverse, seven minutes ago: 'Some technical issues mean you might not be able to access your favourite projects just now. Take a wee break, we'll have it fixed ASAP!'
Craig: I thought it was a browser issue but I can get pages for other ships. I was doing 03/02/1919 on the Yorktown yesterday and I got the Sorry message when I tried to save. Today I get the same message. Naval History says the ship arrived in San Diego on 15/02/1919 and it was decommissioned in June at Mare Island. We were on the way Acapulco so I haven't finished the ship yet. Can anybody else get a Yorktown page?
Randi: Yes. I get http://oldweather.s3.amazonaws.com/ow3/final/USS%20Yorktown/vol025of040/vol025of040_319_0.jpg"   
   28-02-17      17:40                  HelenJ & Dean: Two editors have found they can't get any more pages on the ships they're editing - me on Berwick, and Dean on Leviathan.  Me at about 5.40pm GMT, and Dean about half an hour later.  I tried manipulating the page ID but that didn't work either.   
   28-02-17      18:40                  "Maikel: I was just looking into the same problem. Apparently Amazon is having problems with it's cloud storage. The log-book page images are stored there. https://status.aws.amazon.com/
From: https://status.zooniverse.org/issue/2795c366-7013-4c40-829d-8d48e7075e3a#d3f89ddf85e3 Site issues: Opened on Tuesday 28th February 2017, last updated 14 minutes ago
Resolved - Amazon has fully restored service and we are back to normal operation.
Posted 14 minutes ago by Zach
Identified - Issues are caused by a larger Amazon Web Services outage affecting all of their customers. Right now serving images seems to be restored, but uploads aren't.
Posted about 3 hours ago by Marten Veldthuis
Investigating - We're currently aware of some issues with our site. We are investigating the cause and it seems this may be an upstream provider issue. We will provide further updates as we have them.  Posted about 7 hours ago by Cam Allen"   
   02-03-17      11:29                  Craig: OW Classic is not responding   
   02-03-17      11:38                  Maikel: (In response to last message by Craig) Same here. All pages show up blank.   
   02-03-17      11:47                  Lolia Paolina: OW classic stopped responding an hour ago.   
   02-03-17      14:47                  Maikel: For me it's working again (in reply to Lollia Paolina)   
   02-03-17      15:08                  Craig: Me too (in reposnse to Lollia Paolina)   
   02-03-17      13:00                  "Caro: Sorry. Forgot to post that I asked for help at around lunchtime GMT.
Glad to hear it's back. (In reply to Lollia Paolina)"   
   02-03-17      19:30                  "Hanibal94: When I try to look at anything on the OW Classic domain, I get: 'Quote: We're sorry, but something went wrong. We've been notified about this issue and we'll take a look at it shortly.' First noticed: 19:29 UTC
Randi: Same for me - I'll send another message"   
   02-03-17      19:39                  "Bob: It's working for me. If you see the 'Something wrong' message, go up to the URL: https://classic.oldweather.org/transcribe  ...and delete everything but the root: https://classic.oldweather.org/   ...and hit enter.
"   
   02-03-17      19:39                  "Randi: Working for me now... I just logged in without going to https://classic.oldweather.org/
 :-\  Anyone else?

"   
   02-03-17      20:12                  "Hanibal94: Working fine for me too - sorry for late reply. I was doing other stuff.
"   
   04-03-17      10:19      12:19            Maikel: The dreaded "Something went wrong" message is back. It's shown after trying to log in.   
   04-03-17      11:28                  Craig: It's working fine for me.   
   05-03-17      10:07      10:17            "Hanibal94: It's down! 'Quote: The classic.oldweather.org page isn't working. classic.oldweather.org is currently unable to handle this request. HTTP ERROR 503' . First noticed: 10:07 AM UTC


EDIT: As of 10:17 AM UTC, it is back!
Modify message
? Last Edit: March 05, 2017, 10:18:14 am by Hanibal94 ?
"   
   05-03-17      19:16      20:28            "Pommy Stuart: Albatross 1900. 7:10 UTC 5 March. Login in this morning, had my first 'Something went wrong' for a few years.   It's back for now (20:31 UTC). Spoke to soon did a few pages then Interface hung 08:25 UTC. Can still see images by copying URL but cannot work on them.
Seems server is working but interface is down.
'Back up for me.' [noted in reply #657]

07:30 here. Time to get dressed and get the mower out."   
   05-03-17      20:30      20:40            "Leelaht: down for me, ditto Hanibal94's message, 20:39 UT (I think, mental calculation).
[Hanibal94: It's down! 'Quote: The classic.oldweather.org page isn't working. classic.oldweather.org is currently unable to handle this request. HTTP ERROR 503' . First noticed: 10:07 AM UTC]

Back up 10 min later"   
   06-03-17      13:20                  Randi: I had this reply from the technical side: 'Quote: I was out of the office, but I think this was a failure of either the server that runs the site or the OW classic web app itself. The system generally detects such failures and recovers by itself'   
   13-03-17      6:30      6:38            Hurlock: 06.30 getting white screen. Was working fine earlier. Back at 06.38.   
   24-03-17      22:24                  "Hanibal94: 'Quote: This page isn?t working. classic.oldweather.org is currently unable to handle this request. HTTP ERROR 503'.
"   
   24-03-17      22:31                  Hurlock: I am getting a white screen when I try to get on the site.   
   24-03-17      23:34                  Hanibal94: It's working for me again   
   04-04-17      17:09      17:26            Hanibal94: 'Quote: This page isn't working: classic.oldweather.org is currently unable to handle this request. HTTP ERROR 503.'  17:26 It's back again   
   06-04-17      20:00      20:30            Hanibal94 at around 20:00 - 20:30 GMT, both OW Classic and the forum were EXTREMELY slow, even though other sites were fine.   
   07-04-17      17:16      17:28            "Hanibal94: Today, starting at around 17:16 GMT, I get HTTP Error 503 again.
I hate to say this, but if the situation doesn't improve, I will probably just quit OW Classic and go work on a different Zooniverse project. It's just really frustrating to see the interface failing so often!

EDIT: It's back at 17:28 GMT"   
   10-04-17                        "Randi: Is there a time of day or a day of the week that has more problems that other times/days?
Hanibal94 replies: In my case, it's usually around 17:00 to 21:00 GMT, but that might be biased - on weekdays, that's the only time I can transcribe, and I don't do nearly as much as I used to."   
   14-04-17      15:20                  "Hanibal94: HTTP Error 503 again. Started at 15:19 GMT. I was skipping through some duplicate pages on the Yorktown (she has lots of inserts). One of them was slow, but went through. The next wouldn't react at all, so I tried opening the ship's homepage in a new tab, and that's when I got the error.
'Quote: ... The system generally detects such failures and recovers by itself.'
I believe that, but it does seem to take a while to recover - in this case, I noticed it was back at 15:32 GMT, although it may rebooted a few minutes earlier."   
   20-04-17      5:56                  Hurlock: White screen when I try to transcribe or get on the OW site 5.55am   
   20-04-17      8:43                  Caro: It's working at 8.43am BST.   
   30-04-17      1:07      1:49            Pommy Stuart: Page send lockup Yorktown @01:07 UTC. After reading my latest New Scientist Mag, retried and my page went.   
   30-04-17      1:15      1:32            Randi: Ditto - can't get to the "All Ships" page - UTC 01:15 (30 April).  Looks like it is back - UTC 01:32   
                                 
Title: Re: Interface/Browser issues
Post by: Maikel on May 05, 2017, 11:40:03 am
It's blank screen time again.

10:37 UTC

Error 503 - Service unavailable
Error from CloudFront.
Title: Re: Interface/Browser issues
Post by: Caro on May 05, 2017, 03:25:43 pm
Still nothing at 15.25. Sending for help.
Title: Re: Interface/Browser issues
Post by: Randi on May 05, 2017, 03:35:23 pm
Same here. UTC 14:35.
Title: Re: Interface/Browser issues
Post by: Randi on May 05, 2017, 04:04:12 pm
Caro had a response - it should be up very soon.



Seems to be up now. Let us know if it is working for you.
Title: Re: Interface/Browser issues
Post by: Hurlock on May 08, 2017, 07:14:08 am
7.08 am cannot save finished page.
worked at 7.50
Title: Re: Interface/Browser issues
Post by: AvastMH on May 08, 2017, 11:48:30 pm
7.08 am cannot save finished page.
worked at 7.50

Ouch! That was a bad one Hurlock  :'(
Title: Re: Interface/Browser issues
Post by: Hurlock on May 09, 2017, 06:34:26 am
06.31 Cannot save finished page.
Saved a few minutes later.
Title: Re: Interface/Browser issues
Post by: AvastMH on May 09, 2017, 07:27:31 pm
Thanks Hurlock, please keep noting these problems. I hope a pattern might finally show itself  :-\
Title: Re: Interface/Browser issues
Post by: AvastMH on May 10, 2017, 09:23:52 pm
Thank you everyone for so assiduously registering your delays. It's worth continuing to register them. There are changes in the pipeline, but they will take some time (for this read a few months) to arrive because of the work involved. My concern is that, if we stop noting problems, something might turn up that is relevant to the changes and we will not be able to pass on helpful details. The problems noted above have been reviewed.
I'm sorry not to be able to provide definite dates, or to guarantee an amazing recuperation soon.
Thank you again  :)
Title: Re: Interface/Browser issues
Post by: Hanibal94 on May 16, 2017, 09:04:55 pm
Quote
This page isn?t working

classic.oldweather.org is currently unable to handle this request.

HTTP ERROR 503

Started at about 21:03 GMT.
I'm shutting down for the night now, so someone else will have to report when it's back.
Title: Re: Interface/Browser issues
Post by: AvastMH on May 16, 2017, 09:10:58 pm
Thanks hanibal - it's still down at the moment
Title: Re: Interface/Browser issues
Post by: Pommy Stuart on May 16, 2017, 09:30:19 pm
I fired up at 20:00 GMT and it works.
Title: Re: Interface/Browser issues
Post by: AvastMH on May 16, 2017, 10:22:01 pm
I fired up at 20:00 GMT and it works.
Hi Stuart - sorry was that 22.00 please?
Title: Re: Interface/Browser issues
Post by: Pommy Stuart on May 16, 2017, 11:21:09 pm
06:00 my time
Title: Re: Interface/Browser issues
Post by: AvastMH on May 17, 2017, 07:15:13 pm
Thanks :D
Title: Re: Interface/Browser issues
Post by: Pommy Stuart on May 18, 2017, 11:28:03 pm
After going away for breakfast came back clicked on page to send up, no result.
refreshed page, blank page came up
closed browser and blank page came up.
Albatross 1900, 1 March 1912.
22:25 UTC or 08:25 my time

Back up by 22:33UTC
Title: Re: Interface/Browser issues
Post by: AvastMH on May 19, 2017, 08:31:10 pm
Thanks again Stuart :)
Title: Re: Interface/Browser issues
Post by: Maikel on June 29, 2017, 12:06:11 pm
11.00 UTC
Intermittent "Sorry something went wrong" messages when loading a new page.
They last for 1 or 2 minutes each time.

No problem submitting transcribed data, or so it appears.
Title: Re: Interface/Browser issues
Post by: Maikel on July 14, 2017, 08:28:35 am
It seems transcribing Yorktown is getting more and more difficult.
Sometimes pages load as usual, but more often than not there are long delays.
Or pages load only partially, e.g. the interface is loaded, but the scan image isn't.

This is happing for some days now, and it seems to be getting worse.
Though that might just be my imagination. :)
Title: Re: Interface/Browser issues
Post by: Hanibal94 on July 14, 2017, 04:47:50 pm
Have you had any other Internet connection problems? My router seems to be wearing out - I've had to restart it almost every day recently - and I noticed OW Classic is slower than average compared to other sites I visit.

Or maybe the huge size of the Yorktown, combined with how far you've come on it, means it always takes the system a while to find the oldest page you can still transcribe.
Title: Re: Interface/Browser issues
Post by: mapurves on July 14, 2017, 06:29:20 pm
I, too, have noticed that the forum page is sometimes VERY slow to load. I'm not transcribing any ship data, doing ice hunting instead, but just to send or read a PM will sometimes take a minute or so to load. However, that being said, it is seemingly random. My work involves downloading images directly and entering ice data into an Excel spreadsheet, so I use the classic OW only for the forum.
Title: Re: Interface/Browser issues
Post by: Randi on July 14, 2017, 07:13:56 pm
I see the same thing in the forum as Michael.
Title: Re: Interface/Browser issues
Post by: Bob on July 14, 2017, 07:31:16 pm
I see the same thing in the forum as Michael.

Ditto; slow load times and the occasional 504 Timeout. It's usually OK, though.
Title: Re: Interface/Browser issues
Post by: Helen J on July 14, 2017, 08:20:46 pm
Me too, though I've been putting it down to being in foreign parts.
Title: Re: Interface/Browser issues
Post by: Thursday Next on July 14, 2017, 09:04:34 pm
I've been finding the forum slow too, on and off, over the last few days - I'd assumed it was my computer, so very glad to hear that I'm not alone in having this problem.
Title: Re: Interface/Browser issues
Post by: AvastMH on July 14, 2017, 09:40:25 pm
Ah - that explains something. I thought it was just me being a bit unobservant.   Thanks for logging your information as ever. Keep them coming :)
Title: Re: Interface/Browser issues
Post by: Caro on July 14, 2017, 09:55:28 pm
I've had intermittent slow loading and timeouts here too. It's fine at the moment. 
Title: Re: Interface/Browser issues
Post by: leelaht on July 15, 2017, 01:48:36 am
ditto, for about a week on transcriptions.  Sometimes I have to double-click to upload, and sometimes I have to refresh to download.
Title: Re: Interface/Browser issues
Post by: Maikel on July 15, 2017, 08:21:15 am
Have you had any other Internet connection problems? My router seems to be wearing out - I've had to restart it almost every day recently - and I noticed OW Classic is slower than average compared to other sites I visit.

Or maybe the huge size of the Yorktown, combined with how far you've come on it, means it always takes the system a while to find the oldest page you can still transcribe.

No, everything is working just fine, with the exception of Old Weather.
Plus Craig has already finished Yorktown, I'm sure he would have complained had it been slow.

Forum problems for me, too.
This morning it was unreachable for about 10 minutes.
Title: Re: Interface/Browser issues
Post by: Hanibal94 on July 15, 2017, 10:29:11 am
I've had issues with OW Classic and the forum too, but I thought it was due to my router. Nice to hear I'm not the only one.
Title: Re: Interface/Browser issues
Post by: Hurlock on July 24, 2017, 05:50:31 am
Getting the 'Sorry but something went wrong' screen when I try to transcribe this morning. 
Title: Re: Interface/Browser issues
Post by: lollia paolina on July 24, 2017, 07:30:11 am
It is about an hour that I get the "Sorry but something went wrong" message when trying to upload a page.
Title: Re: Interface/Browser issues
Post by: Hurlock on July 24, 2017, 09:42:25 am
Still the same
Title: Re: Interface/Browser issues
Post by: Caro on July 24, 2017, 09:45:41 am
I'll ask for help.



Sorry people. No reply yet.
Title: Re: Interface/Browser issues
Post by: Randi on July 24, 2017, 06:45:15 pm
I just had an email from Philip. He says that the tech people are working on the problem.
Title: Re: Interface/Browser issues
Post by: Caro on July 24, 2017, 08:00:49 pm
Well, I can open a log page on Classic. Whether I can save it or not ...
Watch this space.  :)



Mission accomplished.
Thank you all!
Title: Re: Interface/Browser issues
Post by: Pommy Stuart on July 24, 2017, 09:49:38 pm
albatross 1900 (20:30 GMT)
Opened, added entry, saved retrieved and finished the page and sent it back up OK.
Title: Re: Interface/Browser issues
Post by: Randi on July 25, 2017, 02:39:33 pm
Our support team reports:
Quote
One of our servers had an underlying issue affect all the applications hosted on it.
Title: Re: Interface/Browser issues
Post by: Randi on September 07, 2017, 04:02:36 pm
I have had very little trouble recently with the forum being slow.

Is anyone still having forum problems?
Title: Re: Interface/Browser issues
Post by: mapurves on September 07, 2017, 04:19:34 pm
Not for me, either.  :) :) :)
Title: Re: Interface/Browser issues
Post by: AvastMH on September 07, 2017, 08:13:34 pm
Pas moi - seems all OK at the moment  :)
Title: Re: Interface/Browser issues
Post by: Thursday Next on September 07, 2017, 08:15:37 pm
Has been OK for a while now, as far as I'm concerned  :)
Title: Re: Interface/Browser issues
Post by: Helen J on September 07, 2017, 08:41:29 pm
I've had occasional time when it's very slow to load for a little while, and then recovers.  But I've also been away from home a lot so it may have been the connection.
Title: Re: Interface/Browser issues
Post by: Dean on September 07, 2017, 09:38:57 pm
I've had issues off and on but it seems OK the last couple days.
Title: Re: Interface/Browser issues
Post by: Maikel on September 08, 2017, 09:23:13 am
Randi has jinxed it. :P
This morning, about 08:15 UTC, the forum couldn't be reached.
Luckily after 5 minutes it was working again, though it's rather slow.
Title: Re: Interface/Browser issues
Post by: Pommy Stuart on September 08, 2017, 09:59:32 am
Both the interfaces been good for a long while downunder (it's just the scribe that's slow  ;) )
Title: Re: Interface/Browser issues
Post by: AvastMH on September 08, 2017, 07:17:04 pm
Thanks for the updates everyone...we're keeping a close eye on the problems :)
Title: Re: Interface/Browser issues
Post by: mapurves on September 13, 2017, 01:50:41 am
It was a jinks to mention slowdowns. The Forum has been crawling, if that, for the last hour. (It is now nearly 1:00 AM UTC.) I even got a Ubuntu timeout.  :'(
Title: Re: Interface/Browser issues
Post by: mapurves on September 13, 2017, 01:52:03 am
It was a jinks to mention slowdowns. The Forum has been crawling, if that, for the last hour. (It is now nearly 1:00 AM UTC.) I even got a Ubuntu timeout.  :'(

Twice, now, for the Gateway Time-Outs. This last one while trying to send the note!  ;D
Title: Re: Interface/Browser issues
Post by: Hanibal94 on September 13, 2017, 04:48:59 pm
I saw several Ubuntu Gateway Time-Outs yesterday too.
Methinks its has been getting worse recently, and the server needs an examination!
Title: Re: Interface/Browser issues
Post by: Helen J on September 13, 2017, 08:31:12 pm
Yes, I've had a couple of timeouts, and a lot of very slow loading.  And I'm not even around all that much at present.
Title: Re: Interface/Browser issues
Post by: AvastMH on September 13, 2017, 10:41:14 pm
I had a stack load here on Classic - no problems on Whalers. Thanks for your comments  - very useful to pass on...  :D
Title: Re: Interface/Browser issues
Post by: mapurves on September 18, 2017, 01:08:06 am
I had another time-out on the Forum. It lasted from around 16 Sept 23:50 UTC to about 17 Sept 00:00.  :'(
Title: Re: Interface/Browser issues
Post by: Maikel on September 18, 2017, 07:49:57 am
Same here at 06:46 UTC, on the 18th.
And again at 09:35 UTC.
Title: Re: Interface/Browser issues
Post by: Thursday Next on September 18, 2017, 08:07:01 pm
I haven't actually had a time-out, but the Forum has been desperately slow much of the time the past couple of days  :(
Title: Re: Interface/Browser issues
Post by: Randi on September 18, 2017, 08:09:41 pm
I have had a couple of timeouts :'(
Title: Re: Interface/Browser issues
Post by: Dean on September 19, 2017, 12:29:35 am
I haven't actually had a time-out, but the Forum has been desperately slow much of the time the past couple of days  :(

VERY slow here in Western New York State, USA at 1228 UTC 19-9-2017. :'(
Title: Re: Interface/Browser issues
Post by: Randi on September 19, 2017, 12:49:29 am
VERY slow here in Western Pennsylvania, USA at 2349 UTC 18-9-2017. :'(
Title: Re: Interface/Browser issues
Post by: Randi on September 19, 2017, 01:24:42 am
Still slow and "504 Gateway Time-out"
Tue Sep 19 00:24:20 2017 UTC



Suddenly back to normal
Tue Sep 19 00:30:07 2017 UTC
Title: Re: Interface/Browser issues
Post by: Hurlock on September 19, 2017, 09:15:12 am
Timeouts for about the last 90 mins.  Better now.
Title: Re: Interface/Browser issues
Post by: studentforever on September 19, 2017, 10:03:48 am
Yes I've had a few messages as well. On two occasions I've posted, got a time out before going back to the main site but the post was there later. It's patchy though, sometimes slow, sometimes slow then picks up, sometimes normal.
Title: Re: Interface/Browser issues
Post by: Thursday Next on September 19, 2017, 06:13:40 pm
I haven't actually had a time-out, but the Forum has been desperately slow much of the time the past couple of days  :(

I spoke too soon!  Just had a couple of time-outs!
Title: Re: Interface/Browser issues
Post by: AvastMH on September 19, 2017, 08:47:50 pm
I've been struggling to get in at all over the last few days.  :'(  Meanwhile Whaling is doing fine  ::)
Title: Re: Interface/Browser issues
Post by: Randi on September 19, 2017, 11:15:25 pm
We are doing some cleanup in the hope that that will help :-X
(That includes breaking long topics into multiple shorter topics - supposedly that is better)

Would everyone please check their Inboxes and Sent Items and delete any messages that they don't want to keep.
(I know that I have a lot; I am working my way through them slowly but steadily ::))
Title: Re: Interface/Browser issues
Post by: mapurves on September 20, 2017, 12:44:16 am
Done.  :)

At one point I was put in charge of the college email system.  :'(

One fellow complained because he was unable to do something, I forget which.  :-[

Anyway, he had 32,767 emails in his inbox and sent boxes. None in trash. I gave him options:

He said they were too important to delete. Like a seven year old email saying, "I found some car keys in the parking lot. If these are yours, I left them at the front desk."  ;D ;D ;D
Title: Re: Interface/Browser issues
Post by: Randi on September 20, 2017, 01:00:06 am
32,767 - hum, 7FFF, I don't think it was coincidence that the problems suddenly appeared ;D ;D ;D



Thanks!
Title: Re: Interface/Browser issues
Post by: Bob on September 20, 2017, 01:01:37 am
Would everyone please check their Inboxes and Sent Items and delete any messages that they don't want to keep.
(I know that I have a lot; I am working my way through them slowly but steadily ::))

Working on mine, too.  :P
Title: Re: Interface/Browser issues
Post by: mapurves on September 20, 2017, 01:18:55 am
32,767 - hum, 7FFF, I don't think it was coincidence that the problems suddenly appeared ;D ;D ;D



Thanks!

Fortunately, it affected only his mail, and not everyone else's.  ;D ;D ;D
Title: Re: Interface/Browser issues
Post by: Randi on September 20, 2017, 03:44:01 am
So far I have done lots of cleaning up and splitting up, and I am still getting 504

(http://www.desismileys.com/smileys/desismileys_4427.gif) (http://www.desismileys.com/)

I will work on cleaning out my PMs for now :P
Title: Re: Interface/Browser issues
Post by: mapurves on September 20, 2017, 04:45:29 am
Someone needs a neck and back massage...  ;D
Title: Re: Interface/Browser issues
Post by: Pommy Stuart on September 20, 2017, 10:19:25 am
3 less PM's in my box.
Title: Re: Interface/Browser issues
Post by: Randi on September 20, 2017, 02:10:24 pm
Someone needs a neck and back massage...  ;D
:-*
Title: Re: Interface/Browser issues
Post by: Hurlock on September 21, 2017, 07:06:08 am
I have not been able to save a finished WR page for about 45 mins now.

Not sure what the problem was - possibly a software issue on my computer.  I refreshed the page and did it again and it saved O.K.  I was able to do the WRs but just not save the completed page.
Title: Re: Interface/Browser issues
Post by: jil on September 21, 2017, 10:18:35 am
Various go slows and timeouts on the forum.

07:44 to 07:48 UTC then OK by 07:53.

Tried to get to messages to tidy and got timeout! 08:00 UTC. Sometimes slow, but no timeouts deleting messages 08:37 to 08:42 UTC.

Then got timeout at 09:00 trying to preview this post!
Title: Re: Interface/Browser issues
Post by: jil on September 21, 2017, 11:07:45 am
I did also get a timeout for the above post. And then a few more trying to check what was going on when I re-posted and got a message saying I'd already posted it! About 09:30 UTC
Title: Re: Interface/Browser issues
Post by: Randi on September 21, 2017, 03:08:59 pm
Yes, I've had lots of 504's while splitting up topics and cleaning out messages too ::)
Title: Re: Interface/Browser issues
Post by: Randi on September 21, 2017, 04:32:50 pm
Caro sent the PTB a message ;D

Quote from: Adam
Not sure exactly what the problem was, but it was affecting other sites we have on that server as well, not just the OW forum. I've restarted the server so hopefully that'll clear it up.
Title: Re: Interface/Browser issues
Post by: Caro on September 21, 2017, 04:36:48 pm
Fingers crossed!  :)